OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 6,161 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 6,161 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very annoyed at losing all my points as nobody informed me that they were taken off after 1year.”

Helpful Report

Posted 2 years ago

Hi Peter, Many thanks for your review. All loyalty points having an expiration date of 12 months if they haven't been used. This information and more is available on the Loyalty Scheme's page and the terms and conditions here: https://okvape.co.uk/ok-loyalty-rewards/ We also now have a new loyalty scheme which allows customers the option to use all of their points 😊 Please don't hesitate to get in touch if there is anything further we can help with. Best Wishes, Amber @ OK Vape

Posted 2 years ago

“Easy to order and quick delivery. Happy customer.”

Helpful Report

Posted 2 years ago

Hi William, We're really happy to hear this, thank you so much for leaving your review 😊 If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 2 years ago

“Never had any problems with the service.. from order to delivery.. 10/10”

Helpful Report

Posted 2 years ago

Hi Jackie, Thank you so much for sharing your experiences with us 😊 Please let us know if there is ever anything we can be of help with. Amber @ OK Vape

Posted 2 years ago

“Really good thanks always use them 👍”

Helpful Report

Posted 2 years ago

Hi Brian, Thank you for taking the time and leaving a review! Please let us know if we can be of any help. Best Wishes, Amber @ OK Vape

Posted 2 years ago

“First time using ok vape, the website is easy to use from finding what i wanted to ordering and paying,ok vape kept me updated on order/delivery status, prices good and fabulous free postage,excellent site i will use again and highly recommend them”

Helpful Report

Posted 2 years ago

Hi Hamide, Thank you so much for your kind words and sharing your experience! Please don't hesitate to get in touch if there is anything else we can help with. Best wishes, Amber @ OK Vape

Posted 2 years ago

“I was a little upset my points were taken away and I could not use them. I have always been able to use my points for some discount. Apart from that I am happy with the first class service you provide”

Helpful Report

Posted 2 years ago

Hi Andy, Many thanks for your review. I am pleased to confirm that your points have not been taken away, just transferred across to our new loyalty scheme 😊 You can find out all about it here: https://okvape.co.uk/ok-loyalty-rewards/ If you have any questions then please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Top quality alternative to cigarettes. Cheaper and better for my health as well.”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you for your review, we're really glad to hear this! If we can be of any assistance then please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Quick delivery and a great product. Would highly recommend buying for me”

Helpful Report

Posted 2 years ago

Hi Elaine, Thank you for taking the time and leaving a review! Please don't hesitate to get in touch if there is anything we can help with. Amber @ OK Vape

Posted 2 years ago

“Order always right. Quick delivery.”

Helpful Report

Posted 2 years ago

Hi Elaine, Thank you for taking the time and leaving a review. Please let us know if we can ever be of help. Amber @ OK Vape

Posted 2 years ago

“Best ecigs going”

Helpful Report

Posted 2 years ago

Hi Jacky, Thank you for your review! Please let us know if there is anything we can help with. Amber @ OK Vape

Posted 2 years ago

“Great service.”

Helpful Report

Posted 2 years ago

Hi Ray, Thank you so much for your review! Best wishes, Amber @ OK Vape

Posted 2 years ago

“Used vape for a few years now had to order a new cigarette from the company which is the reason I ordered on line don’t get me wrong I think they are fantastic and much better than real cigarettes shame I couldn’t get a new cigarette from my main shop told they didn’t stock them any more but I will always use ok vape will order again on line when need a new cigarette”

Helpful Report

Posted 2 years ago

Hi Kevin, Thank you so much for taking the time and leaving a review! If there's anything we can be of help with then please don't hesitate to get in touch. Amber @ OK Vape

Posted 2 years ago

“I placed an order recently and it has taken days to come? I still don’t have it? I’m not sure what the cut off time for next day is? A good quality product with very good customer service overall.”

Helpful Report

Posted 2 years ago

Hi Lee, Many thanks for your review. We're really sorry to hear you still have not received your order. I have sent you a direct email so we can help further and get this sorted for you. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Got a new vape but will not charge up .disappointed this time”

Helpful Report

Posted 2 years ago

Hi Linda, We're really sorry to hear your device will not charge up. Please can you contact us at info@okvape.co.uk so we can find out more information and resolve this for you? Kind regards, Amber @ OK Vape

Posted 2 years ago

“Good substitute for tobacco products”

Helpful Report

Posted 2 years ago

Hi Patricia, Thank you for your review! Please let us know if we can be of any help. Amber @ OK Vape

Posted 2 years ago

“Always have stock of my cape liquid and always deliver quickly. Prices are really competitive too!”

Helpful Report

Posted 2 years ago

Hi Shannon, Thank you so much for taking the time and leaving a review! If there is anything we can ever be of help with then please don't hesitate to get in touch. Amber @ OK Vape

Posted 2 years ago

“Love your products”

Helpful Report

Posted 2 years ago

Hi Adrian, Thank you so much for your review, we're really happy to hear you love our products 😊 If we can be of any assistance then please don't hesitate to get in touch. Amber @ OK Vape

Posted 2 years ago

“When u emailed I hadn't received my order yet. Service through dpd great .dont think I'll trust royal mail again”

Helpful Report

Posted 2 years ago

Hi Elizabeth, I'm sorry to hear that your order took longer to arrive than expected. Unfortunately, we are reliant on external postal services to get the orders to our customers, but sometimes occasionally, they can let us down. We're glad to hear you like the DPD service 😊 We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Staff very helpful quick delivery”

Helpful Report

Posted 2 years ago

Hi Lindsay, Thank you so much for your review! Best wishes, Amber @ OK Vape

Posted 2 years ago

“Despite disruptions from Royal Mail l still received my package in good time as always”

Helpful Report

Posted 2 years ago

Hi Valerie, We're really glad to hear your order got to you in good time - thank you for leaving your review. If there is anything we can help with then please let us know. Best wishes, Amber @ OK Vape

Posted 2 years ago

OK Vape is rated 4.8 based on 6,161 reviews