OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 6,157 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 6,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy with the service provided by OK Vape, backed by excellent customer care.”

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Posted 2 years ago

Hi Gillian, Thank you so much for your lovely review! If there is anything we can be of help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“Neverhad any trouble and I have been a customer for a very long time great,”

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Posted 2 years ago

Hi John, This is lovely to hear, thank you for taking the time and leaving your review. Please let us know if there is anything we can be of help with. Amber @ OK Vape

Posted 1 year ago

“Good prompt service”

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Posted 2 years ago

Hi Daviid, Thank you for your review! If there is anything we can be of help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“The staff were amazing, my item got lost in the post but then turned up eventually. Very happy with everything, thanks.”

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Posted 2 years ago

“New rewards scheme is too complicated”

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Posted 2 years ago

Hi Kenneth, We're sorry to hear this. With OK Kudos our intention has been to resolve issues with the old scheme that were fed back to us by our customers, such as lack of flexibility and customers who place larger orders earning points that they wouldn't ever be able to spend, and have made these changes in order to improve the scheme and ease of use for our valued customers. We have all the information about how to use our new point scheme here: https://okvape.co.uk/ok-loyalty-rewards/ If you have any further questions then please let us know. Amber @ OK Vape

Posted 1 year ago

“Found website very easy to navigate and pleased with choice of products”

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Posted 2 years ago

Hi Lesley, Thank you for sharing your experience with us! Please don't hesitate to get in touch if there is anything we can help with. Amber @ OK Vape

Posted 1 year ago

“OK is ok”

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Posted 2 years ago

Hi Michael, Thank you for leaving a review 😊 Amber @ OK Vape

Posted 1 year ago

“Easy to place the order,quick response and items arrived 48hrs later. Good service.”

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Posted 2 years ago

Diana Harris, We're really happy to hear this - thank you for sharing your experience! If there is anything we can help with then please let us know. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Very good service! Quick delivery! Always exactly as ordered!”

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Posted 2 years ago

Hey there, Thank you for sharing your experience with us! If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“Very prompt service”

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Posted 2 years ago

Hi Jackie, Thanks for your review! Amber @ OK Vape

Posted 1 year ago

“Always super-fast from ordering to delivery, a good product but could do with considering making the packaging easier to open.”

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Posted 2 years ago

Hi Juliet, Thank you for sharing your review and thoughts - we appreciate and take all customer feedback into account. If there is anything we can help with then please let us know. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Excellent products at a good price . And free delivery Wouldn't shop anywhere else”

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Posted 2 years ago

Hi Julie, Thank you for tasking the time and sharing your review! If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“Happy with my order, quick delivery”

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Posted 2 years ago

Hey there, Thanks for your review - we're pleased to hear this! Amber @ OK Vape

Posted 1 year ago

“Ordering easy but refill ofvape should be lower for packs. Of 10 we cannot afford 30 or 50 £5 for 10 sbould be achievable”

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Posted 2 years ago

Hi Aiden, Many thanks for your review. We have done everything we can to keep the increase to an absolute minimum and have absorbed some of the increases ourselves so as to keep them as low as possible for our customers. The other main cigalike brand is 10 Motives who sell packs of only 4 refills for £8.99. Our packs of 5 refills are over 37% cheaper, not taking into account the extra savings with our multibuys, so we are still very competitively priced and, as above, we have tried to keep these increases to a minimum. There is also our loyalty reward scheme to save further. We would be very sorry to lose you as a customer and hope that you will continue to shop with us and enjoy our products going forward. Best wishes, Amber @ OK Vape

Posted 1 year ago

“very pleased”

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Posted 2 years ago

Hi Jan, That's great to hear, thank you for leaving a review! Amber @ OK Vape

Posted 1 year ago

“First time I've ever had a problem with delivery. Ordered a small starter kit on the Thursday. When it hadn't turned up by the following Tuesday I called yourselves to check that it had been posted. I was told that the postman had been unable to deliver it (which is nonsense) and that it was now in the local Post Office. I didn't believe that but went anyway only to be told that it was in the sorting office (which was where I expected it to be). So I went there to be told that it was out with a postman as re-delivery had been requested. I explained that I had done nothing of the sort. The guy in the window asked someone else to look in the back office for it then said "Oh wait here it is". It was literally on the desk next to him! I got no further explanation but at least I eventually got my package. All that to retrieve something that could have been popped into my letterbox on the first day.”

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Posted 2 years ago

Hi Robert, Thank you for your review. I'm sorry to hear you experienced issues with receiving your parcel. We are reliant on external postal services to deliver orders quickly and efficiently, we can apologize this was not the case with yours. If there is anything we can help with then please don't hesitate to get back in touch. Amber @ OK Vape

Posted 1 year ago

“Excellent service and quick delivery well done”

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Posted 2 years ago

Hi Julian, Thank you so much for your review and feedback! Please don't hesitate to get in touch if there is anything we can help with. Amber @ OK Vape

Posted 1 year ago

“Amazing community”

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Posted 2 years ago

Hi Paul, Thank you for sharing! If there is anything we can be of help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“Order ok vape on a regular basis and no complaints here, order is here the next day usually which seems like first class service.”

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Posted 2 years ago

Hi George, This is wonderful to hear, thank you for taking the time and leaving a review! If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 2 years ago

“Great service good product people helpful.”

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Posted 2 years ago

Hi Alan, Thank you for your review, we're really happy to hear this! Best wishes, Amber @ OK Vape

Posted 2 years ago

OK Vape is rated 4.8 based on 6,157 reviews