Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.69

4.7 Rating 6,268 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 6,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like the item but there is a printing error and half way through September it jumps back to July and August then skips to November...”

Helpful Report

Posted 2 months ago

Hi Hayley, I’m so sorry to hear about the printing error in your item—this is definitely not the quality we aim to deliver. We understand how frustrating this must be and would love to resolve the issue for you. If you have yet to do so, please reach out to our customer service team, and we’ll arrange for a replacement or a refund as soon as possible. Thank you for bringing this to our attention, The Ohh Deer Team

Posted 1 month ago

“I wasn't overly impressed with the contents to be honest. I'm glad I hadn't paid full price.”

Helpful Report

Posted 3 months ago

Hi Rebecca, Thank you for your review! Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We hope to see you again soon! Thank you, The Ohh Deer Team

Posted 3 months ago

“It had a label on the outside of the box Which means it cannot be used as a present. I was going to order more if they were ok but not if they are posted with the label on.”

Helpful Report

Posted 3 months ago

Hi Linda, Thank you for your review! Your satisfaction is important to us, and we appreciate you taking the time to share your experience. The outer boxes for the Artful and Papergang boxes have been designed to protect the content only, therefore if these are ordered as a stand alone product they will be shipped as we did when ran as the subscription, which means no outer packaging is required. Thank you, The Ohh Deer Team

Posted 3 months ago

“Took a while and wasn’t really what I expected”

Helpful Report

Posted 3 months ago

Hi, Thank you for your review! Your satisfaction is important to us, and we appreciate you taking the time to share your experience. Apologies your order took longer than expected to arrive and any inconvenience this caused. We hope to see you again soon! Thank you, The Ohh Deer Team

Posted 3 months ago

“Bought as a present but Royal Mail sticker was stuck directly onto box so the outer box of the art material is damaged. Would have preferred if the art box had been wrapped and protected better”

Helpful Report

Posted 3 months ago

Hi, Thank you for your review! Your satisfaction is important to us, and we appreciate you taking the time to share your experience and take your feedback onboard. As a rule if our Artful or Papergang boxes are ordered as a stand alone product, these are dispatched as they were when dispatched during the subscription service, the boxes have been specially been designed to protect the content and therefore no further packaging is required. Thank you, The Ohh Deer Team

Posted 3 months ago

“Everything arrived okay and the cards look exactly like they were supposed to design wise however some of the cards are very small which I was not expecting, I feel embarrassed to hand them out to be honest. Having said that the quality seems good.”

Helpful Report

Posted 4 months ago

Hi Michelle, Thank you for your feedback! We’re glad to hear the cards arrived as expected design-wise and that you’re happy with the quality. However, we’re sorry the size of some cards wasn’t what you were expecting. We understand how that could be disappointing. Your feedback is valuable, and we’ll look into how we can make size details clearer in the future. Thank you for sharing your thoughts, The Ohh Deer Team

Posted 3 months ago

“Kit looks lovely in terms of size and contents, but the address label was stuck directly on it rendering it an unsuitable Christmas gift, which is a shame.”

Helpful Report

Posted 4 months ago

Hi Felicity, We appreciate you taking the time to leave feedback. If our Artful or Papergang boxes are ordered as a stand alone product, there is no outer packaging required as the boxes have been designed to protect the content and these are shipped as they were when ran as a subscription service. We are very mindful of wastage and unfortunately we don't offer gift services on our orders. Thank you for bringing this to our attention and if there is anything further the team can assist with, please don't hesitate to reach out. The Ohh Deer Team

Posted 4 months ago

“It arrived OK, but 11 days after I placed the order, rather than the 2-4 days suggested”

Helpful Report

Posted 4 months ago

Hi Simon, Thank you for your feedback, and we apologize for the delay in your delivery. Our processing time is up to 6 working days, out side of the selected transit option. Your experience matters to us, and we'll look into what might have caused the delay to improve our service. If you have any further concerns, please reach out to our customer service team. Thank you for your patience, The Ohh Deer Team

Posted 4 months ago

“card did not come on time, despite saying it will.”

Helpful Report

Posted 5 months ago

Hi Liz, I’m truly sorry to hear that your card didn’t arrive on time. We understand how frustrating that is, especially when you’re expecting it for a specific occasion. Please reach out to our customer service team, and we'll do our best to resolve the issue for you. Thank you for sharing your experience, The Ohh Deer Team

Posted 5 months ago

“The item arrived but the box was damaged, I had intended to give as a gift but now cannot.”

Helpful Report

Posted 5 months ago

Hi Alice, I’m really sorry to hear that the box arrived damaged, especially since it was meant as a gift. We understand how frustrating that is. However, if a Papergang or Artful box is ordered as a stand alone product the outer box is used as the main packaging, as the boxes have been specifically design to protect the content only and is how the subscription boxes used to be dispatched. Thank you for bringing this to our attention, The Ohh Deer Team

Posted 5 months ago

“Order arrived quickly however the pencil case was frayed and the notebook stained - I only paid £5 for this plus p&p however if I'd paid full price I would have been sent back- I wouldn't by any more of your stationery boxes sorry”

Helpful Report

Posted 5 months ago

Hi Andrea, Thank you for your honest feedback. We’re truly sorry to hear that the pencil case was frayed and the notebook stained—this isn’t the quality we aim to deliver. We completely understand your disappointment, and if you’d like, please reach out to our customer service team so we can make it right for you. Your feedback is valuable, and we’ll certainly look into this issue to improve. Thank you for sharing your experience, The Ohh Deer Team

Posted 5 months ago

“Whilst it was lovely colours and wrapped so beautifully, I'm disappointed with the content, or lack of it to be honest. I thought for the price paid, albeit discounted, it was a rip off. I received a review notebook and a pencil. Whoop whoop for £7 (Inc. Postage) Thanks but no thanks. Really disappointed 😞 .”

Helpful Report

Posted 6 months ago

Hi Melanie, Thank you for your honest feedback. We're truly sorry to hear that you were disappointed with the contents of your order and that it didn’t meet your expectations, especially given the price. We understand how frustrating that must be. Your feedback is really important, and we’ll definitely pass it along to our team to improve the value of our offerings. If there’s anything else we can do for you, please don’t hesitate to reach out to our customer service team. Thank you for sharing your thoughts, The Ohh Deer Team

Posted 6 months ago

“Did not receive the personalised card which was for a special occasion, however the other 2 cards I did receive were excellent.”

Helpful Report

Posted 6 months ago

Hi Erika, I’m so sorry to hear that the personalised card didn’t arrive, especially for such an important occasion. We completely understand how disappointing that must have been. Please reach out to our customer service team so we can make this right for you, if you have yet to do so. We’re glad to hear the other cards met your expectations, and we’ll work to ensure this doesn’t happen again in the future. Thank you for your understanding, The Ohh Deer Team

Posted 6 months ago

“My order was not packaged well. The corners where a little bent”

Helpful Report

Posted 6 months ago

Hi Melaine, We're really sorry to hear that your order wasn’t packaged properly and arrived with bent corners. That’s certainly not the experience we want for our customers. Please feel free to reach out to our customer service team, and we’ll be happy to assist you in resolving this. We’ll also pass along your feedback to ensure packaging improvements are made in the future. Thank you for bringing this to our attention, The Ohh Deer Team

Posted 6 months ago

“I love the artwork and pricing of these birthday cards, but hate the customer experience. I ordered over a certain £ amount during a promotional period to get free delivery, but then I see on my receipt that I was charged for delivery anyway. Also, all the cards I ordered were stuffed into one tiny envelope, so most of them arrived bent. £4 for badly packaged items delivered at a leisurely pace! Disappointing. I had a bad experience with this company a couple of years ago and thought I’d give them another try, but now I remember why I’d sworn off them.”

Helpful Report

Posted 7 months ago

Hi there, We're disappointed to hear that your experience was less than satisfactory. We take all feedback seriously and would like to discuss how we can make things right. Please reach out to us at your convenience. Thank you, The Ohh Deer Team

Posted 7 months ago

“Paid for next day delivery. Arrived 4 days after.”

Helpful Report

Posted 7 months ago

Hi Hayley, We're disappointed to hear that your experience was less than satisfactory. We take all feedback seriously and would like to discuss how we can make things right. Please reach out to us at your convenience. Thank you, The Ohh Deer Team

Posted 7 months ago

“Not sure how many stars to give. The book WAS lovely however the cardboard envelope in which it was packed was soaking wet. The book was very damp and although I tried to dry it out slowly it warped. I am trying to press it flat. For the product itself 5 stars. For the packaging 2.”

Helpful Report

Posted 7 months ago

Hi, Thank you for your detailed feedback. We're glad to hear that you loved the book but are very sorry to learn about the condition it arrived in due to the packaging. This is not the experience we aim to provide. Please contact our customer service team so we can make this right for you. Thank you, The Ohh Deer Team

Posted 7 months ago

“Sadly packaged badly in a small stuff envelope which meant the box inside was bashed and the notebook crumpled. Necklace was nice at sale price.”

Helpful Report

Posted 8 months ago

Hi Rebekah, Thank you for your feedback. We're sorry to hear that your items arrived in poor condition due to the packaging. This is not the experience we want for our customers. Please contact our customer service team so we can make this right for you. Thank you, The Ohh Deer Team

Posted 7 months ago

“I had to contact support, because my order havent arrived.”

Helpful Report

Posted 8 months ago

Hi Renata, Thanks for your feedback! I can see the Customer Service team has dealt with concerns accordingly and all has been rectified. Apologies for any inconvenience this caused. Thank you, The Ohh Deer Team

Posted 7 months ago

“The first parcel was lost. Thankfully the person from your customer support was super helpful and the replacement was sent out asap. However, the parcel was so poorly packed & handled that I received 1 out of 3 pens. 2 out of them just fell out somewhere in transit.”

Helpful Report

Posted 11 months ago

Hi Marija, Thanks for taking the time to leave your review. We're happy to hear our customer service team were able to help you out straight away, however we are sorry to hear there was an issue at delivery. Our team would be more than happy to help sort this for you, please just get in touch via help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 11 months ago

Ohh Deer is rated 4.7 based on 6,268 reviews