Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.69

4.7 Rating 6,268 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 6,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality was very low for the price, lines barley printed and notebook flimsy”

Helpful Report

Posted 1 month ago

Hi, We're really sorry to hear that the quality of the notebook didn’t meet your expectations. That’s certainly not the experience we want for our customers. We appreciate your feedback and will pass it along to our team to improve our products. If you’d like to discuss this further or arrange a return, please reach out to our customer service team—we’d love to make this right for you. Thank you for sharing your experience, The Ohh Deer Team

Posted 1 month ago

“A solid notebook was packaged in basically an envelope, so it was nice and damaged by the time it finally arrived. Why was it packaged in something so flimsy?”

Helpful Report

Posted 3 months ago

Hi Harriet, I’m really sorry to hear that your notebook arrived damaged and that the packaging didn’t provide enough protection. That’s absolutely not the experience we want for our customers. Your feedback is important, and we’ll review our packaging standards to ensure items like notebooks are better protected in the future. Please reach out to our customer service team so we can assist you further and make this right. Thank you for letting us know, The Ohh Deer Team

Posted 2 months ago

“Sent wrong size - website stated one size. Received another so doesn’t fit. Alerted them absent back. Sent proof as well as photos of sizes. Multiple emails. Not received a reply or refund. Have had to open a case with PayPal. BAD customer service / incompetent / thieves who are only interested in getting your money. AVOID”

Helpful Report

Posted 3 months ago

Hi Dean, I'm truly sorry to hear about your frustrating experience and the lack of response regarding the incorrect size you received. This is not the level of service we aim to provide, and I completely understand how disappointing and upsetting this has been for you. Your feedback is invaluable, and we will pass it on to ensure this issue is addressed internally. If you’re still waiting for a resolution, I encourage you to follow up with our customer service team again, as they should be able to assist you promptly. Thank you for bringing this to our attention, The Ohh Deer Team

Posted 3 months ago

“I have already contacted customer service. No outer wrapping means I cannot gift this item due to delivery label and damage to the box. Appreciate the contents are intact, but this will be my last order given the policy to delivery without external protection”

Helpful Report

Posted 3 months ago

Hi Louise, Thank you for your review! Your satisfaction is important to us, and we appreciate you taking the time to share your experience. The outer boxes for the Artful and Papergang boxes have been designed to protect the content only, therefore if these are ordered as a stand alone product they will be shipped as we did when ran as the subscription, which means no outer packaging is required. Thank you, The Ohh Deer Team

Posted 3 months ago

“Good afternoon. i ordered a 2025 diary on 24 Sept 2024, order number D356837 and it has still not arrived. I would appreciate it if you could send it!. Thats all i want at the moment. What i ordered and paid for to be delivered to me. Many thanks”

Helpful Report

Posted 4 months ago

Hi David, I’m really sorry to hear about the delay with your 2025 diary order, and I understand how frustrating this must be. I recommend reaching out directly to our customer service team with your order number (D356837) so they can promptly investigate and ensure your diary is sent to you as soon as possible. Thank you for your patience, The Ohh Deer Team

Posted 4 months ago

“Took five working days before order even dispatched. When delivered not in card friendly envelope so cards arrived bent. V poor”

Helpful Report

Posted 5 months ago

Hi Tom, I'm truly sorry to hear about your experience. We understand how frustrating it must have been to wait so long for dispatch and to receive bent cards due to inadequate packaging. This is not the standard we aim to uphold, and we appreciate you bringing this to our attention. Please reach out to our customer service team so we can make this right for you. Thank you for sharing your feedback, The Ohh Deer Team

Posted 5 months ago

“I think I know why this company has this name....because once you place your order you get your confirmation email stating that whilst you might have paid for express or next day delivery, they still take 'up to 6 working days, during busy periods' to even process an order. They don't define 'busy periods' and it took me 3 phone calls to prompt the staff to action and despacth my order. Until I phoned, the order wasn't looked at or touched. I shouldn't need to call a company to prompt them to do the job that they are set up to do in the first place. And if you are a slow moving company- then state this explicitly BEFORE people place their orders- perhaps as a pop up message, so that you don't get accused of false advertising. I won't use or order from this company again and certainly won't recommend it- for the simple fact that you mislead consumers and then you need to be prompted repeatedly to do your actual job.”

Helpful Report

Posted 5 months ago

Hi Jaimini, I'm truly sorry to hear about your experience. We deeply regret the frustration and inconvenience you encountered with your order, especially after paying for express delivery. Your feedback is invaluable, and it's clear that we fell short of our usual standards this time. We'll certainly review how we communicate delivery timelines during busy periods and make improvements to ensure clearer expectations for our customers. Your experience is not what we aim for, and we completely understand your frustration. If there's anything we can do to make it right or to discuss your concerns further, please don't hesitate to reach out. Thank you for sharing your feedback, The Ohh Deer Team

Posted 5 months ago

“This box was very poor value and doesn't compare well with earlier boxes. I did buy this when it was on sale - but even so it's difficult to justify the cost. The magazine is ok - but the lino printing is mostly concentrated in the small tutorial booklet. In contrast "Lino Printing" magazine from an earlier box is much more inspiring with many lino cutting based projects. I did mostly buy this for the magazine, as I've enjoyed Artful's magazines in the past and this wasn't available separately. The kit only contained 3 50ml pots of acrylic paint - which will dry much too fast to be successful for printing. A proper lino printing ink with a longer work time is needed. Sadly the blades of the cutting tool had burrs on them - meaning they did not cut cleanly and made it difficult to make cuts on the plates. I've thrown the blades away. For the cost of this kit at full price, you could buy a starter box from Essdee and a really good lino printing book and still have change.”

Helpful Report

Posted 5 months ago

Hi Hazel, Thank you for your detailed feedback, and we're truly sorry to hear that this box didn’t meet your expectations, especially compared to earlier boxes. We understand how disappointing it must have been, particularly when you were looking forward to the magazine and the lino printing experience. Your insights regarding the cutting tool, paints, and overall value are incredibly valuable, and we’ll certainly pass this feedback on to our team to see how we can improve future kits. If you have any further concerns, please don’t hesitate to reach out to our customer service team—we’d love the opportunity to make things right for you. Thank you again for sharing your experience, The Ohh Deer Team

Posted 5 months ago

“I only received 2 out of the 3 cards. I did not get the "cake" one.”

Helpful Report

Posted 6 months ago

Hi Christina, I’m really sorry to hear that your order was incomplete, and that the "cake" card was missing. This isn't the experience we want you to have. Please reach out to our customer service team with your order details, and we’ll make sure to send the missing card to you as soon as possible. We appreciate your understanding and are committed to resolving this for you quickly. Thank you, The Ohh Deer Team

Posted 6 months ago

“Never arrived. Sent two emails about it l, both ignored. Initially it took payment three times for one card. Will never use again”

Helpful Report

Posted 6 months ago

Hi Carla, We're truly sorry to hear about your experience, and we sincerely apologise for the inconvenience this has caused. The team has been in touch with you directly via email to resolve this issue. We value your feedback and would appreciate the opportunity to turn this experience around for you. So if there is anything further we can assist with, please don't hesitate to reach out to the team. Thank you, The Ohh Deer Team

Posted 6 months ago

“Rating this order specifically as I've had good experiences with Ohh Deer before. Been waiting two weeks, missed two birthdays that I ordered for and have tried calling several times. Nothing 🤷🏻‍♀️ now waiting for email response.”

Helpful Report

Posted 6 months ago

Hi Danielle, I'm truly sorry to hear about the delay and the inconvenience it has caused, especially missing the birthdays you were planning for. This is not the experience we want our customers to have, and I completely understand your frustration. I can see the team has resolved issues raised and replacements have since been successfully delivered. If there is anything further we can assist with, please don't hesitate to reach out to the team. Thank you, The Ohh Deer Team

Posted 6 months ago

“Arrived too late. Oh dear indeed”

Helpful Report

Posted 6 months ago

Hi Linzey, I’m really sorry to hear that your order arrived late. We understand how frustrating this can be, especially when timing is important. Please reach out to our customer service team, and we'll do our best to make it right for you. Thank you for bringing this to our attention, The Ohh Deer Team

Posted 6 months ago

“I still havent received this order!”

Helpful Report

Posted 7 months ago

Hi Lewis, We apologise for the poor experience you had. This is not reflective of the service we aim to provide, and we'd love the opportunity to make things better. Please get in touch with us, and we'll do our best to resolve the situation. Thank you, The Ohh Deer Team

Posted 7 months ago

“1st order - damaged card. Arranged for another to be sent, a different one because my original one was out of stock. Chose a 2nd one, was told that I wasn't allowed to choose that one. So I chose another. It also arrived damaged. Noticeable damage! Emailed again, said that the damage could possibly not have been missed. I don't want to wait again and I got a refund. Why waste everyone's time by sending damaged cards? If I am paying full price I expect a perfect card! I wouldn't purchase cards from Ohh Deer again, nor would I recommend them due to having this bad experience twice!”

Helpful Report

Posted 8 months ago

Hi there, We're truly sorry to hear that your experience was not up to our usual standards. We'd like to make it right and would appreciate the chance to discuss your concerns. Please reach out to us at your earliest convenience. Thank you, The Ohh Deer Team

Posted 7 months ago

“my card never arrived and i missed the occasion I had originally bought it for”

Helpful Report

Posted 8 months ago

Hi Louis, We apologise for the poor experience you had. This is not reflective of the service we aim to provide, and we'd love the opportunity to make things better. Please get in touch with us, and we'll do our best to resolve the situation. Thank you, The Ohh Deer Team

Posted 7 months ago

“Paid extra for next day delivery and didn't show up for 3 business days”

Helpful Report

Posted 8 months ago

Hi Rhonan, We're truly sorry to hear that your experience was not up to our usual standards. We'd like to make it right and would appreciate the chance to discuss your concerns. Please reach out to us at your earliest convenience. Thank you, The Ohh Deer Team

Posted 7 months ago

“Arrived with dark smudges all over the front”

Helpful Report

Posted 9 months ago

Hi, Thank you for taking the time to leave your review. We are very sorry to hear your order has arrived faulty, our team would love to help get this sorted for you. Please contact help'ohhdeer.com with your order details and the team would be happy to help you. Kind regards The Ohh Deer Team

Posted 9 months ago

“The quality of products are amazing. But the delivery and customer service is bad. A week just for your order to get dispatched and late delivery even if you choose next day delivery. When you email customer service they will write to you like its your fault you order.”

Helpful Report

Posted 11 months ago

Hi Merlinda, Thank you for taking the time to leave your review. We are however very sorry for any disappointment caused by this order. We can see you purchased on March 28th at 10am and your order was dispatched the same day on March 28th at 2pm via the next day service selected. The tracking indicates this arrived with you on the next working day after the bank holiday, however if this is incorrect please let us know and we'd be more than happy to get is sorted for you asap. Kind regards The Ohh Deer Team

Posted 11 months ago

“Arrived late and after allotted delivery time given so didn’t arrive in time.”

Helpful Report

Posted 11 months ago

Hi Emily, Thanks for taking the time to leave your review. We are very sorry to hear your order arrived after your event. We don't currently offer guaranteed delivery dates or times on orders but our team would be happy to help you with this order if needed. Please get in touch via help@ohhdeer.com with your order details and our team would be happy to assist. Kind regards The Ohh Deer Team

Posted 11 months ago

“Still not received the order”

Helpful Report

Posted 1 year ago

Hi Christina, We are sorry to hear that your order didn't arrive as expected. We can however see that you got in touch with our team and a brand new replacement order was sent out for you in rectification. If you need further help at all please just get in touch via help@ohhdeer.com :) Thank you The Ohh Deer Team

Posted 1 year ago

Ohh Deer is rated 4.7 based on 6,268 reviews