Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.69

4.7 Rating 6,268 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 6,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two mystery boxes and they both have exactly the same products in. Bit of a shame as I don't need two of each item. It should say somewhere that it has the same items in or there's only one variety of the mystery box”

Helpful Report

Posted 2 years ago

Hi Beth, Thank you for taking the time to leave us a review. We're sorry to hear of your disappointment surrounding the Mystery Stocking Filler Bundles. These bundles are produced in batches so it is possible to receive the same items in varying colourways when purchasing multiples. If you need anymore assistance, please don't hesitate to get in touch with our team at help@ohhdeer.com. We're always happy to help! Kind Regards, The Ohh Deer Team

Posted 2 years ago

“Items arrived quickly. I was extremely glad I did not pay full price. Value for money, even with the blind box deal price I felt was really poor.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review, we are sorry to hear you were disappointed by your mystery bundle order. If you need to speak to the team please don't hesitate to contact us via help@ohhdeer.com, we'd be happy to help. Kind Regards The Ohh Deer Team

Posted 2 years ago

“I have ordered before and being so happy but this order is a nightmare! Partial refunds due to out of stock, currently NO delivery even though it’s been a week and I’m going to miss delivery as I’m leaving my address. Not happy.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review, we are very sorry to hear you've had trouble with this most recent order. For the standard delivery service chosen we ask to allow 3-5 working days for delivery, with this order delivery occurred on the 5th working day. If our team can help you in anyway please don't hesitate to contact us via help@ohhdeer.com Kind regards The Ohh Deer Team

Posted 2 years ago

“The size of the card is tiny! Much too small to give as a birthday card. It is more like a notelet. Disappointed.”

Helpful Report

Posted 2 years ago

Hi Bridget, Thanks for taking the time to leave your review. Our card sizes are always listed in the product description for customers to reference, however if you do have any questions about the products our team are happy to help via help@ohhdeer.com Kind regards The Ohh Deer Team

Posted 2 years ago

“I still haven't received my order yet which I ordered over a week ago”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear your order has yet to arrive. If this is now outside of your estimated delivery window please email help@ohhdeer.com with your order details for help. Kind regards The Ohh Deer Team

Posted 2 years ago

“I ordered 3 diffetent boxes. Two arrived identical with old items despite claims of being new release. Art's and crafts package had boring basics and paint without surface or brush, and a single baffling posca pen. Very dissapointing. I have sent it all back.”

Helpful Report

Posted 2 years ago

Hello Dawn, Thank you for taking the time to leave your review, we are sorry to hear of the disappointment caused by the mystery bundles purchased. These bundles are new for our website, however as part of our clearance section will contain items previously sold on ohhdeer.com. If you need further assistance from our team please don't hesitate to message help@ohhdeer.com, we'd be happy to assist. Kind regards The Ohh Deer Team

Posted 2 years ago

“My boxes keep being late and all I get each time is a scripted email sent to everyone, it’s a tad annoying when you pay on the first of the month but you don’t get anything until the end of the month”

Helpful Report

Posted 2 years ago

Hello Georgia, Thank you for taking the time to share your review with us. I'm really sorry for the issues we have had recently with the boxes being delayed. I can assure you that we are doing everything we can to try and avoid these issues. I know that it may not always seem this way from the outside but I can assure you it is the case. The last thing we want is for your shipments to be delayed. Due to our subscriber numbers, we aren't able to reach out to each customer personally but that is why we have started making the informative emails that we send out to customers if there is ever an issue. So we can ensure you are always updated about your boxes. I would be more than happy to give you a call when you are free to discuss this further. In case you wanted to call us our phone number is 01509 812 075. Kind regards Harry

Posted 2 years ago

“I ordered a Papergang Mystery Box after seeing it featured on the ‘This Morning’ TV programme. Unfortunately the box I received didn’t contain any of the items featured in the TV article. I assumed it would, an oversight on my part perhaps. I specifically wanted the rubber imprint stamp that was featured in the TV article. I’m very disappointed this wasn’t included in my order. A lesson learned I guess!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're sorry that you were disappointed by the Papergang Mystery box you received. The Mystery boxes were selected at random and there was no guarantee that any ideas displayed during the This Morning segment would be included. Thank you The Ohh Deer Team

Posted 2 years ago

“Very disappointed that the delivery label was on the beautiful box. I bought it as a gift but cannot give it due to the ugly label. I presumed there would be a presentation box inside so I opened it and now can't use it. Very sad”

Helpful Report

Posted 2 years ago

Hello Joanne, Thank you for your review. The shipping labels used for postage are unfortunately not an element that is within our control here at Ohh Deer. We hope you enjoyed the contents of the box you received! Thank you The Ohh Deer Team

Posted 2 years ago

“They were all calenders thought there would be writing kit?”

Helpful Report

Posted 2 years ago

Hello Alison, Thank you for your review. We're sorry to hear you were disappointed by the Papergang Mystery box you received. The Mystery boxes were allocated at random, and there wasn't a guarantee on items that would be included. You may wish to have a look at the selection of Papergang boxes to order separately on OhhDeer.com as you may find one containing a letter writing kit there. Thank you The Ohh Deer Team

Posted 2 years ago

“I haven't received my order. Could you please notify me when it will be arriving. Thank you.”

Helpful Report

Posted 2 years ago

Hello Lisa, Thank you for your review. We're sorry to hear that your order hasn't yet arrived with you. A member of our team will be in touch today to resolve this for you. Thank you The Ohh Deer Team

Posted 2 years ago

“Very disappointed with the surprise box which just contained 2 calendars and some pens. Bought for my 8year old nephew as he loves stationery.”

Helpful Report

Posted 2 years ago

Hello Elaine, Thank you for your review. We're sorry to hear you were disappointed by your Mystery box, which should certainly have contained more items than described, and no repeats within the same box. Our lovely customer service team will always be happy to help with any issues such as this in any way they can. They are available via phone, live chat and email at help@ohhdeer.com. Thank you The Ohh Deer Team

Posted 2 years ago

“The item is (was) a present. The address label stuck on the box is very difficult to remove. It leaves it looking messy. Decided not to give this as a present and will buy something else from somewhere else. Will not be buying from you again for this reason. Why can’t you use easily removed labels, I know they exist.”

Helpful Report

Posted 2 years ago

Hello Karen, Thank you for your review. The shipping labels used for postage are unfortunately not an element that is within our control here at Ohh Deer. We hope you enjoyed the contents of the box you received! Thank you The Ohh Deer Team

Posted 2 years ago

“The parcel was unsealed when I collected it from a local parcel pick-up point. They confirmed it had been unsealed on delivery to them. The contents all appear to be present (difficult to know as one item had "mystery" contents, so I'm unsure if anything could be missing). Like the items very much, disappointed with the service.”

Helpful Report

Posted 2 years ago

Hello Anna, Thank you for your review. We are very sorry to hear that your parcel arrived with you unsealed. We would never send a parcel out from our warehouse in this condition, so it is very concerning to hear that you were told this was the case by your local parcel pick-up point. We will be raising an investigation into this to find out what has gone wrong here. In the event that issues like this occur, please do contact our customer service team in the first instance so they can address such serious concerns as quickly as possible. They are available via phone, live chat and email (help@ohhdeer.com). It’s good to know that there aren’t any items missing from your order. If you are concerned that this may not be the case, please contact our customer service team. Thank you The Ohh Deer Team

Posted 2 years ago

“Ohh deer, thats what I thought when I opened my mystery cards....they are were all designed for the lockdown. what use are they to me. The mystery tote was an equal disapointment, all mismatched and naff unsold leftovers. I feel ripped off. would I recommend the mystery boxes no way, no worth at all”

Helpful Report

Posted 2 years ago

Hello Emma, We are sorry to hear the disappointment felt with these 2 mystery bundles. The items included will vary but are always as described on our webpage before purchase, if you need any assistance from the team please don't hesitate to contact us at help@ohhdeer.com, we'd be happy to help. Kind regards The Ohh Deer Team

Posted 2 years ago

“Half my order was wrong! Waiting for a response from you to resolve this issue.”

Helpful Report

Posted 2 years ago

Hello Sarah, Thank you for your review. We are glad to see that a member of our team has spoken with you today and resolved the issue for you. Thank you The Ohh Deer Team

Posted 2 years ago

“I have ordered multiple times from Ohh Dear before and everything has always been good and as expected. Unfortunately 2 of my items have arrived broken/damaged, both were intended as gifts which I now cannot give. I believe this is due to insufficient packaging as both items were fragile. There was nothing packed with them for protection. I now have 2 unusable items which I spent quite a bit on. I look forward to hearing how this will be resolved.”

Helpful Report

Posted 2 years ago

Hello Emma, Thank you for your review. We are very sorry to hear that two items from your order have arrived with you in this condition. We will certainly do all we can to resolve this for you. A member of our team will be in contact today to discuss this with you. Thank you The Ohh Deer Team

Posted 2 years ago

“I love your cards but my most recent purchase, an anniversary card for my wife, involved her being shown an advertisement specifically for the exact card that I bought only an hour or two afterwards. I appreciate that it's not your fault directly, but this should really be addressed with your advertisers. The surprise was completely spoiled and it has put me off buying from Ooh Deer again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're sorry to hear that an ad appeared after you made an order for a product that you had already ordered - it sounds likely that this was a retargeting ad, which is something that is out of our control. We would advise that you clear your cache and turn off cookies, which will stop retargeting ads for any company you have visited or ordered from appearing for you. We are very sorry to hear that this ad, which was not within our control, has put you off buying from us again. We hope you will give us a second chance to earn your confidence. Thank you The Ohh Deer Team

Posted 2 years ago

“Sohhh Disappointed - Firstly to be clear I love Ohh Deer but I have just purchased the 50 cards value packs and was really disappointed as so many repeats and predominantly one designer who is okay but not great! So bit of a false economy obviously just clearing non selling stock 🙁”

Helpful Report

Posted 2 years ago

Hello Sue, Thank you for your review. We're sorry to hear you've been disappointed by some of the cards in your selection. A member of the team will be in contact today to discuss this and see how we can resolve this for you. Thank you The Ohh Deer Team

Posted 2 years ago

“The cards are very pretty, and look well-made. Unfortunately, not only did I get doubles of every single one (duplicates are forewarned against if you buy multiple mystery packs, so fair enough), I also got doubles within each pack - four cards with baked beans, and twelve Father’s Day and Dad birthday cards, I simply do not need.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review. We are very sorry to hear that the mystery card bundle wasn't suitable for you. You are very welcome to return the bundle to us for a full refund. You can find our returns information here: https://help.ohhdeer.com/help/are-you-looking-to-return-or-exchange-an-item-ordered-or-received Our team would be more than happy to help with any queries you may have. Just message us at any time via help@ohhdeer.com. We're here to help! :) Thank you The Ohh Deer Team

Posted 2 years ago

Ohh Deer is rated 4.7 based on 6,268 reviews