Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.69

4.7 Rating 6,268 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 6,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ohh Deer has very nice cards of decent quality, but it took over 3 weeks for the cards to arrive, which is way too long.”

Helpful Report

Posted 2 years ago

Hi René, Thanks for taking the time to leave your review, we are very sorry to hear of the disappointment caused by the shipping time of this parcel. We can see you chose the standard shipping option at checkout which is our cheapest service available to this destination, we can however offer premium or express to this international destination if you are looking for an even faster delivery service at any time. Our team is always available at help@ohhdeer.com if you would like to get in touch for anything at all. Kind regards, The Ohh Deer Team

Posted 2 years ago

“Ordered a notebook for me and one for my sister in the clearance at £1 each. Postage was going to end up being more than the value of the items so I added a few other bargain bits and bobs to make up the cost. Received an email saying delivery would take longer due to high demand in the clearance sale, fair enough. Then after saying my order had been dispatched I received a second email and a refund for the notebooks and one other item. Had I been given the choice I would have cancelled the whole order rather than pay £2.50 postage for £7 worth of random bits. When the order did arrive one item was missing and has not been refunded. Overall, pretty disappointed and won't be using ooh deer again.”

Helpful Report

Posted 2 years ago

Hello Shona, Thank you for taking the time to share your review with us. We're very sorry for the disappointment that has been caused by your order. Sadly, due to a stock error, we weren't able to include the items which have been refunded in your order. To ensure that there were no further delays with the delivery of the order we sent it straight out. Apologies, that this has meant you have received items that you ordered but didn't necessarily want to receive. With regards to the missing item from the delivery that hasn't been refunded. We don't appear to have been made aware of this missing item which is why no refund has been issued. Rest assured a member of our team will be in touch via help@ohhdeer.com asap to look into this for you. The Ohh Deer Team

Posted 2 years ago

“Lovely quick service, good range of products. I took a chance on a lucky dip box of cards but I will hardly use any of them, quite obscure and can see why they didn't sell to start with”

Helpful Report

Posted 2 years ago

Hello Carole, Thank you for your review. We're glad to hear that you enjoyed the range of products and quick delivery, though sorry that the mystery bundle of cards did not quite fit the bill this time. Thank you The Ohh Deer Team

Posted 2 years ago

“Disappointed with my purchases”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're sorry to hear that you were disappointed with your purchases. A member of the customer service team will be in touch today to see if there's anything we can do to resolve the issue for you. Thank you The Ohh Deer Team

Posted 2 years ago

“Papergang mystery boxes were very disappointing. Ohh deer usually is so good.”

Helpful Report

Posted 2 years ago

Hello Louise, Thank you for your review. We're sorry to see that you were unhappy with your order. A member of the customer service team will be in contact today to see if there's any way we can assist with this and resolve the issue. Thank you The Ohh Deer Team

Posted 2 years ago

“I ordered the cards in good faith that they would be suitable to send, as the cards I have had recently from Ohh Deer have been lovely. I received the cards to find 3/4 of the cards are unusable due to them being rude, crude, pictures of animals with poo. Dreadful I could not send them to anyone. I used about 8 cards for birthdays which were suitable but I cannot use a good majority of them. I emailed the company and they said well it’s a mystery what you get, I asked if I could return them, the answer no as I had used about 8 of them. They could of refunded me a pound less and I would of been happy. I’m a 60 years old lady and the youth find crude, rude things funny but I don’t so they will have to go into the bin. Be careful if you are buying a mystery box. After the year I will not be signing up for the year again.”

Helpful Report

Posted 2 years ago

Hello Diane, Thank you for your review. We are very sorry again that you felt so disappointed by some of the cards that arrived as part of the Mystery Card bundle that you ordered. We did advise on the product page for the bundle that the cards may contain rude humour, however we are sorry if this was not made clear enough for you before you placed your order. Though we do offer a comprehensive returns policy, it is the case that we aren't able to accept return orders that have been used or are incomplete, which is why the customer service team member advised that we would not be able to accept a return in this case. Thank you The Ohh Deer Team

Posted 2 years ago

“I loved Ohh Deer and often buy their card bundles. I buy them knowing that they are luck of the draw and I (generally speaking) can use the whole pack minus maybe one card here and there. This time, I ended up with 3 ‘son’ cards (I am a 24 year old with no kids) and 2 ‘mothers day’ cards which, again, aren’t of any use to me sadly. I think Ohh Deer should reevaluate this because that’s half the pack I cannot use. Generic cards other than maybe a couple would be far more sensible I think..”

Helpful Report

Posted 2 years ago

Hello Emily, Thank you for your review and for taking the time to leave this feedback. We're sorry to hear that you were disappointed by the variety of cards in the mystery bundle. Unfortunately, as the allocation of cards per pack is completely random, we aren't able to advise in advance which cards will be included in each bundle. We completely understand why this hasn't worked out for you in this case, and apologise sincerley for this. You are very welcome to return the bundle to us for a refund, if you choose to. You can find our returns information here: https://help.ohhdeer.com/help/are-you-looking-to-return-or-exchange-an-item-ordered-or-received Thank you The Ohh Deer Team

Posted 2 years ago

“Not overly impressed by what I received”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're sorry to hear that you weren't impressed by what you received as part of your order. If there was any issue with the items at all, please do contact help@papergang.com, as the team will be very happy to help in any way they can. Alternatively, if the items simply weren't to your taste, you are very welcome to return them to us for a full refund. You can find the returns information here: https://help.ohhdeer.com/help/are-you-looking-to-return-or-exchange-an-item-ordered-or-received Thank you The Ohh Deer Team

Posted 2 years ago

“Products were great. Delivery was poor. Paid for express delivery and it took nearly a whole week.”

Helpful Report

Posted 2 years ago

Hi Richard, It's great to hear you enjoyed our products however we do apologise for any disappointment caused by the Royal Mail delivery. We can see your order was shipped on the 4th of April with delivery on the 6th of April, within the 1-3 working day delivery time frame offered, we also offer next day service if faster delivery is needed at any time. If you ever have any order queries please don't hesitate to get in touch via help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 2 years ago

“Unfortunately the message I wrote to go with the card via the website wasn’t received by the distribution centre, so after I responded to the email with the copy I wanted the card was sent out late. I had ordered next day delivery on Tuesday but it was sent out by DPD on the Friday and was late, which is a shame as it was for a birthday. I had asked on chat how it would be sent and they said Royal Mail so I was really confused as to what went wrong”

Helpful Report

Posted 2 years ago

Hi Natasha, We are very sorry to hear of the dissapointment caused. We always aim to fulfil and dispatch orders as soon as possible, but sadly can only work with the information provided at checkout. If any information is missing at time of fulfilment we will aim to resolve and ship the order as quickly as possible. Our team have been in touch to resolve this by confirming the message required and the order has since been delivered. We advise Royal Mail 1st class stamp is standard for all custom cards as per our terms of service, however your order was sent via DPD next day on this occasion. If our team can assist with anything at all then please don't hesitate to get in touch via help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 2 years ago

“The box was delivery and looked battered. I understand it was discounted but it wasn’t nice to receive as I had wanted to pass it on as a present. Luckily, the resources were fine but it does make me wonder how other items arrive.”

Ohh Deer 2 star review on 24th March 2022

Helpful Report

Posted 2 years ago

Hello, We're very sorry to see that your Artful box arrived with a dent and tear in the top right corner of the box. Please, accept my sincere apologies for this. Although the items inside sound like they arrived safe and sound this isn't the impression we wanted to make with the box. A member of our team is going to be in touch via our help@ohhdeer.com email to look into this further for you. The Ohh Deer Team

Posted 2 years ago

“I ordered a valentines card on the 7th and it arrived on the 15th of February. Not much use to me then. Order in time if you’re buying here”

Helpful Report

Posted 3 years ago

Hello, We do apologise for any disappointment caused by the delivery of your order. Our estimated standard international delivery is currently 3-5 working days from dispatch. This order was shipped on February 8th with the standard service type chosen at checkout and was delivered on the 5th working day with your local carrier provider. We do offer premium or express options at checkout as well, so if you are looking to order for a specific date or occasion we'd recommend to choose a quicker delivery type. If you have any queries regarding your order please don't hesitate to reach out to customer service via help@ohhdeer.com, we'd be happy to assist. Kind regards The Ohh Deer Team

Posted 3 years ago

“Lovely card design however I ordered a good week before and the card didn’t arrive in time for valentines.”

Helpful Report

Posted 3 years ago

Hello Benjamin, Thank you for taking the time to share your review with us. We're very sorry to hear that your card didn't arrive in time for Valentines Day. I can see that the order was placed Monday afternoon on the 7th and was shipped out the next day via the purchased standard shipping service. This service is normally around 3-5 working days but can on occasion take a little longer during busy periods. Sadly, this would be the reason the card didn't arrive in time. We're very sorry for the disappointment this must have caused. A member of our team is going to be in touch via our help@ohhdeer.com email to look into this further for you. The Ohh Deer Team

Posted 3 years ago

Ohh Deer is rated 4.7 based on 6,268 reviews