Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.69

4.7 Rating 6,268 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 6,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy to be able to get the shirts from Safely Endangered from Ohh Deer. However, this caused my entire order to arrive nearly 2 months after ordering, with one of my other items missing all together. I love supporting independent businesses, but the way my order was processed and handled was poor. Communication about my order status was minimal until I reached out, while my payment was captured the moment my order was placed. As a business owner myself, I'd recommend that if products are being made-to-order, or inventory is not updated on the website (thereby customers are able to order products that are no longer in stock) then you should not capture payment at checkout. Instead, set your payment processor to preauthorize payments on checkout, and only capture payments when items are shipped. Overall, despite the selection of products from some of my favourite artists are available on Ohh Deer, there is a very low chance that I will shop here again considering all the missteps and bungling of my first order.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review, we do apologise for any disappointment caused by this delivery. Our made to order shirts do require a 7 working day production time from December 14th as specified on the product description page before purchase. We do however apologise if this information wasn't clear to you at time. It would not be standard that any items are missing from deliveries however we are aware that human error can happen in some cases, we can see our team issued a refund immediately upon the report of a missing card to rectify this for you. If you do have any issues with the refund we've provided to you please don't hesitate to get in touch. If our team can assist with anything at all please just get in touch via help@ohhdeer.com and our team will do their upmost to assist. Kind regards The Ohh Deer Team

Posted 2 years ago

“I know it's probably not your fault but seems abit silly sending out review requests when my product has still not arrived....”

Helpful Report

Posted 2 years ago

Hi Kimberley, We are sorry to hear your delivery has not arrived yet. Please don't hesitate to get in touch via help@ohhdeer.ocm, we'd be happy to assist! Kind regards The Ohh Deer Team

Posted 2 years ago

“Ordered 25 mystery greetings cards they were all Xmas cards which I don’t need in January!”

Helpful Report

Posted 2 years ago

Hi Katy, We do apologies for any disappointment caused by this mystery card bundle. The cards included are randomised from available stock, it is all down to the luck of the draw as to what each customer will get. If of course you need to speak to the team regarding your order please email help@ohhdeer.com, we'd be happy to assist. Kind regards The Ohh Deer Team

Posted 2 years ago

“I ordered a pyrography set which looks great and two mystery packs, which unfortunately are exactly the same. Very disappointing.”

Helpful Report

Posted 2 years ago

Hi Rosalind, Thanks for taking the time to leave your review, we are sorry to hear you were disappointed by your mystery boxes. With this order you selected 2 of the same product so this would be why you've received two of the same item. Apologies if that caused any confusion. If you have any queries about the products or would like to speak to the team please just email help@ohhdeer.com, we'd be happy to assist :) Kind regards The Ohh Deer Team

Posted 2 years ago

“Next day delivery selected, arrived 5+ days later. Had no indication of delays, for whatever reason, on purchasing (other suppliers did).”

Helpful Report

Posted 2 years ago

Hi there, We are so sorry that your next day delivery was delayed. We certainly do not expect this from our delivery partner. It looks like they unfortunately suffered delays scanning into their hub, which sadly affected your delivery. A member of our team has gotten in touch to rectify this for you. Thank you for taking the time to leave us a review. Kind Regards, The Ohh Deer Team

Posted 2 years ago

“I know there's a postal strike, but two weeks for delivery? Great cards though”

Helpful Report

Posted 2 years ago

Hi Paul, We are very sorry to hear your order's delivery was delayed. At the moment, the UK has been severely effected by the strike action in place by carrier Royal Mail, which is sadly causing delays across the country. You selected their 1st Class service at checkout, which is also experiencing delays. We are glad to hear that you did enjoy the products. Thank you for taking the time to leave a review. If you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards, The Ohh Deer Team

Posted 2 years ago

“The Christmas decoration has not been delivered yet. I assume it's down to the Royal Mail strikes. I am unlikely to order from you again.”

Helpful Report

Posted 2 years ago

Hi Hayley, We are very sorry to hear your order has yet to arrive. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, especially the second class service you have selected with your order, which is sadly causing delays across the country. If you need to speak to the team please don't hesitate to email help@ohhdeer.com, we'd be happy to help. Kind regards The Ohh Deer Team

Posted 2 years ago

“Unfortunately the card I ordered has not arrived and I am unable to provide a review”

Helpful Report

Posted 2 years ago

Hi Mike, We are sorry to hear your order has not yet arrived with you, sadly the strike action taking place in the UK right now is causing delays on all deliveries. Please don't hesitate to reach out to our team via help@ohhdeer.com, we'd be happy to assist. Kind regards The Ohh Deer Team

Posted 2 years ago

“Items missing”

Helpful Report

Posted 2 years ago

Hi Daisy, Thanks for taking the time to leave a review, we are very sorry to hear your order arrived incomplete. Please don't hesitate to email help@ohhdeer.com, our customer service team would be more than happy to help you. Thank You The Ohh Deer Team

Posted 2 years ago

“Unfortunately my order still hasn't arrived so I can't comment on the products.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear your order has yet to arrive. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, which is sadly causing delays across the country. If you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 2 years ago

“Asking for a review. I havnt received my order shipped on 30.11.22 Not sure if this is Goal Mail as iv had other deliveries from RM.”

Helpful Report

Posted 2 years ago

Hi Jennene, We are sorry to hear your order has yet to arrive. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, which is sadly causing delays across the country. If you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 2 years ago

“Haven't received it yet unfortunately”

Helpful Report

Posted 2 years ago

Hi Anne, We are sorry to hear your order has yet to arrive. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, which is sadly causing delays across the country. If you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 2 years ago

“Ordered not received”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you for your review, for the 2nd class service you have chosen we advise to allow up to 5 working days for delivery. At the moment your parcel was dispatched 3 working days ago so is still within it's estimated window. We kindly ask you to allow the full window for your order to arrive. If you do need to speak to team in the meantime please email help@ohhdeer.com Thank you The Ohh Deer Team

Posted 2 years ago

“Item still not received. Don't waste your money on Express Delivery as I am still waiting over a week after placing my order. Had issues with my previous order also, with missing items. Full refund was issued as soon as I raised this so customer service cannot be faulted.”

Helpful Report

Posted 2 years ago

Hi Naomi, We are sorry to hear your order has yet to arrive. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, which is sadly causing delays across the country. If you need to speak to the team please don't hesitate to email help@ohhdeer.com, we'd be happy to assist Kind regards The Ohh Deer Team

Posted 2 years ago

“No idea when I will receive my order...been over 3 weeks”

Helpful Report

Posted 2 years ago

Hi Ahmet, Thank you for your review, we've checked your order and can see this was delivered on December 5th, 5 days after you placed your order. If you need help from the team regarding your delivery just email help@ohhdeer.com, we'd be happy to help :) Thank you The Ohh Deer Team

Posted 2 years ago

“Still have not received this I'm afraid : ( I blame Royal Mail - but maybe Ohh Deer need to consider this before Christmas. Really looking forward to receiving it before Christmas - fingers crossed”

Helpful Report

Posted 2 years ago

Hi Claire, We are sorry to hear your order has yet to arrive. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, including your parcel on the chosen second class untracked service, which is sadly causing delays across the country. We do also offer next day delivery with FedEx on our website and would always recommend choosing a higher service at checkout if you are looking to receive by a specified date. If you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 2 years ago

“Sadly, as not dispatched until 2 days after ordering, got caught up in the postal strike. Here we are 10 days later and no card for someone's birthday tomorrow”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for taking the time to leave your review. Your order was dispatched November 23rd with the selected Royal Mail second class untracked service. We'd normally estimate 3-5 working days for delivery, however Royal Mail strike action has effected deliveries all over the UK at this time. Royal Mail have informed the public of strike action taking place on 24th,25th 30th November and 1st December, these strike days may delay the arrival of your parcel outside of the normally expected window. We understand the current disrupted shipping service in the UK right now is frustrating for all so your patience is fully appreciated. If you need us in the meantime don't hesitate to reach out to help@ohhdeer.com, the team would be happy to help. Kind regards The Ohh Deer Team

Posted 2 years ago

“I haven’t received my parcel yet”

Helpful Report

Posted 2 years ago

Hi Teresa, Thank you for taking the time to leave your review. Your order was dispatched November 23rd with the selected Royal Mail second class untracked service. We'd normally estimate 3-5 working days for delivery, however Royal Mail strike action has effected deliveries all over the UK at this time. Royal Mail have informed the public of strike action taking place on 24th,25th 30th November and 1st December, these strike days may delay the arrival of your parcel outside of the normally expected window. We understand the current disrupted shipping service in the UK right now is frustrating for all so your patience is fully appreciated. If you need us in the meantime don't hesitate to reach out to help@ohhdeer.com, the team would be happy to help. Kind regards The Ohh Deer Team

Posted 2 years ago

“I recently order a stationery mystery bag and I was really disappointed with the contents. Definitely not worth the money in my opinion. I won’t chance a mystery bag again sadly.”

Helpful Report

Posted 2 years ago

Hi there, We are so sorry to hear that you were disappointed with the contents in your Mystery Stationery Stocking Fillers Bundle. Someone from our team has gotten in touch with you regarding this matter. Kind Regards, The Ohh Deer Team

Posted 2 years ago

“My friend has a subscription and having seen the mix of items and value received I thought I would try a mystery bundle. So disappointed. The full retail value of the items may have been just over the £25 I paid but mystery boxes from other companies have been more of a bargain. I also mostly got notebooks with a couple of pencils and rubbers - poor selection & only a couple of items I can use for presents (advertised as stocking fillers). Won't buy from you again”

Helpful Report

Posted 2 years ago

Hi Gill, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the selection in your Mystery Stationery Stocking Fillers Bundle. These bundles are selected at random and include essential stationery must-haves from notebooks, pens, sticky notes and more. Someone from our team has got in contact to further assist you in this matter. Kind regards The Ohh Deer Team

Posted 2 years ago

Ohh Deer is rated 4.7 based on 6,268 reviews