Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.69

4.7 Rating 6,180 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 6,180 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tend to like Ohh Deer for things, and make periodic large orders, but what annoys me is if they’re out of stock of something, there’s no option to double up on something else before they ship it, it just gets refunded. For instance, when placing an order I don’t want to pay for shipping twice as it’s expensive, so I ordered six gift bags - thinking I was covered. Then three were out of stock, so they just shipped the three I ordered, with my other items. Now, I’m three down (I have mobility issues, it’s hard to go shopping all the time so getting things delivered is the best way for me to organise Christmas, birthdays etc.) What I would have rathered is someone to say to me - ‘sorry we didn’t realise we’re out of stock of this, but do you want us to just double up your other similar item or replace with something else instead?’ Because now it means I’ll have to do another order and pay shipping. And the fault is with the inventory side, so it’s frustrating, and they only tell you once the order is shipped, a way after placing it. The items are great, but the prices seem to change a fair amount, and the general inventory part is frustrating.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're sorry to hear that you feel disappointed by our policy to send the order without the item and refund customers when an item is out of stock. This is because the feedback we have received indicates that most customers would rather their order was sent out as quickly as possible than be delayed for any reason. We understand your disappointment with this policy and will pass on your feedback to the wider team. Thank you The Ohh Deer Team

Posted 2 years ago

“Great value items , ordered and delivered easily ,”

Helpful Report

Posted 2 years ago

Hello Marie, Thank you for your review! It's brilliant to hear you were so happy with your ordering experience! Thank you The Ohh Deer Team

Posted 2 years ago

“Excellent shopping experience, lovely quality cards.”

Helpful Report

Posted 2 years ago

Hello Amy, Thank you for your review! It's fantastic to hear that you had an excellent shopping experience with us! Thank you The Ohh Deer Team

Posted 2 years ago

“I love Ohh Deer, the cards are hilarious!”

Helpful Report

Posted 2 years ago

Hello Raeanne, Thank you for your review! We're so glad that you've enjoyed our hilarious cards! Thank you The Ohh Deer Team

Posted 2 years ago

“Great products, wonderful packaging and quick delivery.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review! We're so pleased to hear that you've had such a good experience ordering with us :) Thank you The Ohh Deer Team

Posted 2 years ago

“I have not received my delivery yet”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're sorry to hear that your order has not yet arrived with you. A member of our team will be in touch today to look into this. Thank you The Ohh Deer Team

Posted 2 years ago

“Bargain Christmas cards (great selection) and quick shipping - thank you!”

Helpful Report

Posted 2 years ago

Hi Mei-Lin, We're pleased to hear you got a great deal and quick shipping! Thank you The Ohh Deer Team

Posted 2 years ago

“I have brought a number of products from ohh deer over the years and they are always amazing products for the price. This time around there was a mix up with my products in my delivery for the first time but I was very impressed with the swift response and way that it was dealt with. I think this always shows a strong company and I will continue to use.”

Helpful Report

Posted 2 years ago

Hi Pam, It's wonderful to hear you are a long-time fan of Ohh Deer and have always received excellent service from the team. Thanks for sharing your experience with us! Thank you The Ohh Deer Team

Posted 2 years ago

“Prompt and efficient service and great value for money.”

Helpful Report

Posted 2 years ago

Hi Linda, So glad to hear you received great product and service! Thank you The Ohh Deer Team

Posted 2 years ago

“Very helpful Very straightforward and efficient”

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Posted 2 years ago

Hi Amy, We're glad to hear you had a great Ohh Deer experience! Thank you The Ohh Deer Team

Posted 2 years ago

“Always love my orders from you & always love a bargain in the sales”

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Posted 2 years ago

Hi Sarah, Thanks for the lovely review! Thank you The Ohh Deer Team

Posted 2 years ago

“Still have not received my order. 1 week on from the expected delivery date. Contacted customer services and was told I just had to wait. The excuse was that there had been public holidays and postal strikes. The was 1 public holiday before my order was expected and 1 strike day after. I have waited 14 days from date of order and there is no delivery no tracking and no useful information or help from customer services.”

Helpful Report

Posted 2 years ago

Hello Mandy, Thank you for your review, we are very sorry to hear your order has not yet arrived with you yet. The UK is currently affected by Royal Mail postal strikes causing delays on all deliveries at this time, we understand this disruption to normal service is disappointing and your patience is appreciated. Please don't hesitate to get in touch if you need further assitance. Kind regards The Ohh Deer Team

Posted 2 years ago

“Unfortunately part of the delivery was a bit crushed.”

Helpful Report

Posted 2 years ago

Hello, We are so very sorry to hear there was an issue with your delivery on arrival. Please don't hesitate to contact us via help@ohhdeer.com with your order details and we will be happy to help sort this out for you. Kind regards The Ohh Deer Team

Posted 2 years ago

“Lovely stuff, arrived within a week, sadly the A3 print was a bit battered as the envelope it came in got folded while it was handeled by royal mail.”

Helpful Report

Posted 2 years ago

Hello Judit, Thank you for your review! We're glad to hear that overall you were happy with your order, though sorry to know that the A3 print sustained some damage during transit. For any issues affecting your order, please do contact our lovely customer service team at help@ohhdeer.com, as they will be very happy to help! Thank you The Ohh Deer Team

Posted 2 years ago

“Half my order was wrong! Waiting for a response from you to resolve this issue.”

Helpful Report

Posted 2 years ago

Hello Sarah, Thank you for your review. We are glad to see that a member of our team has spoken with you today and resolved the issue for you. Thank you The Ohh Deer Team

Posted 2 years ago

“The cards are always of the highest quality and the delivery is quick too”

Helpful Report

Posted 2 years ago

Hello Steph, Thank you for your review! We're so happy to hear that you have had such a good experience ordering from Ohh Deer :) Thank you The Ohh Deer Team

Posted 2 years ago

“I have ordered multiple times from Ohh Dear before and everything has always been good and as expected. Unfortunately 2 of my items have arrived broken/damaged, both were intended as gifts which I now cannot give. I believe this is due to insufficient packaging as both items were fragile. There was nothing packed with them for protection. I now have 2 unusable items which I spent quite a bit on. I look forward to hearing how this will be resolved.”

Helpful Report

Posted 2 years ago

Hello Emma, Thank you for your review. We are very sorry to hear that two items from your order have arrived with you in this condition. We will certainly do all we can to resolve this for you. A member of our team will be in contact today to discuss this with you. Thank you The Ohh Deer Team

Posted 2 years ago

“Great value mystery everyday card set. Good quality. Promptly delivered. Second set I’ve bought. Would recommend, even if you don’t find all the cards suitable, they’re still a great price.”

Helpful Report

Posted 2 years ago

Hello Melanie, Thank you for your review! It's brilliant to hear that you were so happy with the mystery set of cards you received! Thank you The Ohh Deer Team

Posted 2 years ago

“Wonderful stationary. Great service. Thank you.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review! It's great to hear you were so pleased with the ordering experience with Ohh Deer :) Thank you The Ohh Deer Team

Posted 2 years ago

“Usually like their cards but buyer beware buying any "mystery" bags. See review below”

Helpful Report

Posted 2 years ago

Hello Christina, Thank you for your review. We're so glad to hear that you usually like our cards, despite the mystery bundle not being to your taste. Thank you The Ohh Deer Team

Posted 2 years ago

Ohh Deer is rated 4.7 based on 6,180 reviews