“Had my car fixed at OGS several times and been looked after wonderfully by Corina. I am really thankful as she always kept everything at resonable costs and helped me with every repair together with Andrei. I am grateful for all the help received and will definitely use them everytime my vehicles will need repairing. Highly recommend to everyone that want their car fixed in the best way”
“Great service from the guys at OGS. It was an Insurance claim and they have dealt with the repair of my car from start to finish. Well done and thank you.”
“Very pleased with the quality of the service, I would certainly recommend it to anyone seeking professionalism and quickness not to mention also the very good costumer service.”
“This is the first time I have used this garage and I am really happy with how they have handled my car diagnostics & repair. They have even given me a car replacement which came as a really nice surprise! Well done O.G.S.!”
“Bought a hybrid car on auction and it proved to be faulty. I was in misery. A friend recommended me this garage and it proved to be a good choice. They managed to find the fault and deal with it so that I can use my car. Still on the road
👍😀”
“you are a company that seems serious about improving so here are some things I found dealing with you.
2 calls that were said to be have made to me I did not receive and had to call twice for an update on the car which is not really the customers job, so something slipped up there.
Some of the men in the reception area look very grumpy and suspicious which is not what a customer wants to be received like. The Ladies were great and did a good job.
I felt confident that my car would be fixed, but there needs to be a very clear communication at ALL stages of what costs are incurred in the process of fault finding, this aspect is crucial and needs tightening up.
Your appointment reminder by text is useful, perhaps you can expand on this to give your customers progress updates, this would make them feel they were being looked after well, this is probably best as send only rather than have to reply that way.for intermediate updates.
The fact you are open until 6pm is very important so customers can arrive after work. Most place close at 4pm.
Having a toilet is good and a coffee machine is good, the staff love it too, the seating and table area can be improved, its a bit dark and formal.
A bright outside light at the entrance might help also help as winter is upon us.
Well that`s all I can think of so I hope this helps you.”
“Dear OGS Mechanics team,
In all the time that my car was in your service I was treated very well and all my concerns were explained patiently and in detail so I can understand them and for my relief.
Until now the car works perfect and I received it in a very good condition.
Many, many thanks to your colleague that helped me and also, in the same manner to all the other ones that fixed it.
Good job OGS Mechanics, I strongly recommend you!”
“Hi,
Thanks for the first class services, and the fast actions always provided.
If anyone is a car perfectionist/maniac then it is a must to use OGS.
George is really a guy who was in to car rally and the he can provide realistic advices about cars engines and so on.
The team is always pro-active.
Many thanks”
