Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,629 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,629 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use”

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Posted 9 months ago

“This is the second time I've booked through Offpeakluxury, and the service I received on both occasions has been exceptional. A big thanks to Julie for both her live chat communication and her email confirmation on what was discussed”

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Posted 9 months ago

“Enjoyed our2night break at Rutland Hall - but dissappointed on arrival to find out that we could not dine on the first night, as priority was given to people who booked through a TravelZoo deal. On the second evening we were told that we had to eat at 6.00pm as others had priority. We later found out that that this was the last weekend of the TRavelZoo deal - and hence the overcrowding! They also got £35pp allowance for dinner as opposed to the 328.50 offered by you. WE shall be looing at TravelZoo deals from now on.”

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Posted 9 months ago

Thank you for your 4 star review. We are sorry to hear the situation with regards to the dining, although we can't see on your booking that you had added any times for dinner for either evening. There is an option to add times for dinner on the first stage of the booking process. Your booking included dinner on one night. It is always recommended to book dinner slots prior to your arrival. Unfortunately we can no longer review the alternative offer you mention and compare, therefore we don't know which room type this would have been and what the package inclusions were, nor what the rate was, we can see you booked a Deluxe double with balcony and lake view room, with dinner, bed and breakfast, a drink with dinner and use of the leisure facilities. We pride ourselves on offering exceptional value for money on our pacakges. We are confident that our hotel offers will regularly offer the best value around. However, if you find you could have booked the same package on the same terms elsewhere for less, we offer a Price Match Guarantee. Kind regards, Off Peak Luxury

Posted 9 months ago

“Easy website to navigate and deals are very competitive. We shall definitely use Off-peak Luxury again.”

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Posted 9 months ago

“Excellent service.I have used opl for many years and always had good service.Thanks.”

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Posted 9 months ago

“Got a great deal”

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Posted 9 months ago

“Easy to book. Good value for money. Plenty of date options”

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Posted 9 months ago

“You were fine. Thanks”

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Posted 9 months ago

“Very helpful and very patient as I had multiple questions for a group booking.”

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Posted 9 months ago

“Booked our hotel over the phone with a very pleasant and polite lady.”

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Posted 9 months ago

“Very helpful lady.”

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Posted 9 months ago

“I spoke to a lovely lady who helped me with my enquiry... iv booked and am now looking forward to my little break with my daughter. Will certainly be using their services again”

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Posted 9 months ago

“Service was excellent. Thank You”

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Posted 9 months ago

“Very efficient and helpful.”

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Posted 9 months ago

“Very helpful and polite would use again”

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Posted 9 months ago

“Absolutely brilliant service and lovely staff who are always extremely happy to help We have used OPL so many times and they will continue to be our first choice when considering a break away Thank OPL”

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Posted 9 months ago

“Anyone you speak to on the phone is incredibly helpful and friendly. They are quick, efficient and really great at finding what you need. A pleasure to talk to.”

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Posted 9 months ago

“Paula your agent was absolutely great I was booking for 3 people and had to keep calling them while booking with her to check dates etc she was so patient and professional it’s a celebration for my friends 60th birthday now looking forward to our break thank you”

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Posted 9 months ago

“It was very easy to book online. Website is very easy to follow”

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Posted 9 months ago

“I had a non standard request so had to phone. Each of the people I spoke with (Mary, Claire, and Ann Marie) were extremely helpful.”

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Posted 9 months ago

Offpeakluxury is rated 4.8 based on 5,629 reviews