Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,629 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,629 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and informative”

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Posted 7 months ago

“All went well until I reached the payment point on the website which appeared to be down. A very pleasant phone call layer all was sorted and the gourmet break booked and paid for,”

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Posted 7 months ago

“Everything easy and quick”

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Posted 7 months ago

“The online website did not work for my preferred hotel. I had to telephone”

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Posted 7 months ago

Thank you for your review, although we are sorry to hear that you didn’t find the website easy to use. We have received lots of positive comments about the ease with which people are able to make their reservations, and should any questions arise we are on hand every day by phone, chat and email in order to assist. We welcome feedback and have taken your comments on board as we are continually looking to refine and improve our site, and your feedback is very useful in helping us understand our customers’ requirements. We are pleased to see you called and spoke to one of our Reservation Agents who processed the booking for you over the phone. We wish you a pleasant stay. Off Peak Luxury

Posted 7 months ago

“Prompt and reliable service with genuine care for the customer...very pleased!!”

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Posted 8 months ago

“Easy straight forward booking, extremely fast and efficient”

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Posted 8 months ago

“Excellent service ,the on line security scam safety would not let my payment go through.I telephoned direct and paid over by phone it took only a minuet or so to complete and the confirmation email was instant.Thank you very much!!!”

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Posted 8 months ago

“Easy and clear web site no problem booking our break”

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Posted 8 months ago

“Requested information for our booking and that information was provided about 24 hours afterwards which was really useful. Easy then to book on line myself.”

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Posted 8 months ago

“I was not aware of offpeakluxury until now. I am pleased i found outabout it and i am happy to make used of the expertise there.”

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Posted 8 months ago

“Website booking process a bit confusing but staff on phone very efficient. The person that I dealt with was I think called Mary and they could not have been friendlier. The confirmation email was again a little confusing . The customer facing service was fantastic but the online needs to be more user friendly.”

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Posted 8 months ago

“Easy to book and great options for places to stay.”

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Posted 8 months ago

“Straight forward and easy to book great deals at great prices with a touch of luxury just what you need.”

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Posted 8 months ago

“Very pleasant and helpful lady who dealt with my booking.nothing was too much trouble.”

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Posted 8 months ago

“Very easy, helpful and friendly booking service. The person we dealt with couldn't have been more helpful in understanding all the options”

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Posted 8 months ago

“Amazing customer service. I needed to change the date and this was done without any hesitation. Friendly service … thank you so much.”

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Posted 8 months ago

“Making the booking was easy and trouble free.”

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Posted 8 months ago

“A very easy and pleasant booking experience. Sophia who took the call was great and knowledgeable which helped the whole process. Thank you.”

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Posted 8 months ago

“Great service very helpful lovely lady on phone couldn’t do enough .”

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Posted 8 months ago

“Very helpful and pleasant on the phone”

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Posted 8 months ago

Offpeakluxury is rated 4.8 based on 5,629 reviews