Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,607 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,607 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use web site , would have preferred the option of booking the hotels resturant at the time of booking and paying the full price rather than having an allowance for food per night , it remains to be seen if your tariff was the best one”

Helpful Report

Posted 3 years ago

“We found the website a bit tedious to navigate but choice of locations and properties, availability of interesting offers, and ease of booking are all good”

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Posted 3 years ago

“Straight forward booking system - very easy to use, looking forward to staying at Billesley Manor Hotel”

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Posted 3 years ago

“Worked well. Only 4 stars not 5 because it could be made easier to flip between booking site and hotel site to - eg - consider room upgrades”

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Posted 3 years ago

“Had to Phone to book a room, very helpful”

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Posted 3 years ago

“First time user of web site and found it easy to use and very happy with the booking experience”

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Posted 3 years ago

“Easy to use website great prices compared to other sites. Super selection of places I would highly recommend.”

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Posted 3 years ago

“Very impressed by the friendliness of the team. Great package for the hotel I booked and at least £200 cheaper than other booking alternatives.”

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Posted 3 years ago

“They are very helpful, efficient and friendly”

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Posted 3 years ago

“We have stayed in hotels through OPL for a number of years now and you have always looked after us well and very fair, thank you, John &Kate Verrall”

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Posted 3 years ago

“service was first rate and I got my booking done straight away. The member of staff that I spoke to was very helpful and did a good job.”

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Posted 3 years ago

“The staff were very helpful and sorted out our break quickly. This is the third time I have booked with your company and each time I have been pleased with the service.”

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Posted 3 years ago

“The booking was for a party of 10, some with mobility needs. I spoke to several people in Offpeakluxury during the booking process, all were helpful and knowledgeable. I would have no hesitation in using Offpeakluxury again nor in recommending them to my friends.”

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Posted 3 years ago

“Hastily posted a review a few days ago where I mentioned an additional fee was payable on top of my voucher.Offpeak were very quick to respond and have reimbursed me.That is excellent customer service and I should have waited before posting.5 stars from me and thank you very much”

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Posted 3 years ago

“Very helpful, polite person. Had to change arrival by one day and was promptly helped with this matter”

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Posted 3 years ago

“I have paid in full but not received booking confirmation?”

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Posted 3 years ago

Dear Alison Thanks for your review, and I'm sorry that you thought us only worthy of one star! In all likelihood, your booking confirmation is hiding in your spam or junk mail folders, as it was sent to you immediately. You emailed us at 10pm last night requesting a copy of the booking confirmation, and our reservations team will be sure to deal with this as a priority this morning. We trust you enjoy your break. If we can be of any assistance in the meantime, please do not hesitate to call or email. All the best Off Peak Luxury

Posted 3 years ago

“Dealt with the problem of one hotel not being able to take my booking very efficiently and suggested an equivalent.”

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Posted 3 years ago

“Outstanding customer care and professional attention from the team.”

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Posted 3 years ago

“Hopefully my request will get to the hotel on 14 th July”

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Posted 3 years ago

“I looked at this break having seen it on Facebook. It seemed good value for money, nice that it was more or less fully inclusive. Nice location. We've been to Scotlan many times, but mainly on the west coast, so this gives an opportunity to visit places like Scone for its history. The only criticism is that none of the sample menu's worked. I was interested to see what meals would be offered as part of our stay”

Helpful Report

Posted 3 years ago

Offpeakluxury is rated 4.8 based on 5,607 reviews