Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,608 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,608 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking process was easy to understand, and quick.”

Helpful Report

Posted 4 years ago

“Always very helpful and courteous on the telephone and deal with any enquiries promptly.”

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Posted 4 years ago

“Like to see good hotels and excellent food”

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Posted 4 years ago

“Great offers, and easy to use 👍”

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Posted 4 years ago

“A great package at the hotel of our choice”

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Posted 4 years ago

“We booked by telephone and the person we spoke to was very pleasant and helpful and phoned the hotel a couple of times with further queries we had and phoned us straight back with the information”

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Posted 4 years ago

“Straightforward, no hidden extras. Good comparative deal.”

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Posted 4 years ago

“Excellent customer service, nothing was too much trouble. Wish I'd discovered this company sooner as it's just perfect for luxury spa getaways. I also have a Blue Light Card which offers 10% discount so I'll definitely be returning.”

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Posted 4 years ago

“Simple information realnhuman beings who know what they are doing”

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Posted 4 years ago

“Always fantastic hotels at the best price”

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Posted 4 years ago

“Prompt and helpful replies to my emails”

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Posted 4 years ago

“Had hotel booked (and separately spa day for the wife directly with hotel) paid for and confirmed. I even printed everything off as requested to give to the hotel. Next day got a phone call to say there had been an error so the booking was cancelled - had to then get the spa day cancelled. Managed to get another booking in a different hotel but they were fully booked in the spa - so now 1 p***ed off wife.”

Helpful Report

Posted 4 years ago

Dear Mr Moir, As explained at the time, unfortunately we experienced a rare system error which meant your booking could not be honoured by the hotel as they were fully booked. We contacted you as soon as we were made aware of this and searched for an alternative hotel on your behalf. We also offered to check availability of spa treatments at each one. Of course the other option was a full refund. You decided to book one of the alternative hotels and as we had removed the booking fee a small refund was made. Again we offered to check spa availability however you declined. Sadly these situations do happen, though thankfully not very often, and we feel we did everything we possibly could to resolve the matter to your satisfaction. Kind regards Offpeakluxury

Posted 4 years ago

“The lady that we spoke to, I think her name was Sophia, was so very helpful and friendly and dealt with our booking extremely efficiently. Thank you.”

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Posted 4 years ago

“The hotel was expecting us and we were made to feel welcome however when my husband tried to check out they were insistent that we hadn't paid anything despite me paying you in full. My husband had to fetch me from the car to show them the email stating that we had paid. I sent it to them before they were happy. It was a very embarrassing experience especially as the reception was beginning to get busy.”

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Posted 4 years ago

“All of the staff I spoke with on the phone were very friendly and extremely efficient, and the follow up emails to each of the conversations were delivered to my inbox very quickly. So it was a win on customer service and a win on technical support too!”

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Posted 4 years ago

“I did not use your website but spoke to Victoria on the phone number allocated to The Swan at Lavenham. She was extremely helpful, friendly and efficient.”

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Posted 4 years ago

“Very helpful staff and easy to book, would book with them again.”

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Posted 4 years ago

“Very efficient person that I spoke to on the phone.”

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Posted 4 years ago

“Friendly,helpful and all staff knew about our booking”

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Posted 4 years ago

“A helpful, friendly service - very pleasant to deal with and staff happy to help in any way they could. Such a pleasant couple of calls - how you imagine customer service should be!”

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Posted 4 years ago

Offpeakluxury is rated 4.8 based on 5,608 reviews