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Offpeakluxury Reviews

4.8 Rating 5,605 Reviews
98 %
of reviewers recommend Offpeakluxury
Company Reviews Metrics Info
4.8
Based on 5,605 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Offpeakluxury Reviews

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Maria M
Verified Buyer
“Excellent information regarding hotels, great deals and very easy to book.”
Helpful Report
Posted 1 year ago
Angela A
Verified Buyer
“The website popped up in a Google search and I’m so pleased it did. The booking process was clear and simple. It was also a very good deal.”
Helpful Report
Posted 1 year ago
Yvonne S
Verified Buyer
“I made booking over the phone and it was easy and Leanne was very helpful and patient”
Helpful Report
Posted 1 year ago
Ken C
Verified Buyer
“Of all the hotel sites I researched, Offpeakluxury provided the best value DB&B at the hotel of choice. Elaine was very attentive to my specific requirements and responded very quickly having confirmed her need to communicate with the hotel. The cancellation terms and conditions were clearly explained. You get the 'extra personal' touch and care with Offpeakluxury”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“My partner Realised he had made a mistake on booking within 1 hour of booking, they would only amend at a fee of £35, or cancel for £35. They were also charging £50 more than any other site, when i did some research. So I cancelled and it was cheaper even with the £35 charge DO NOT TRUST”
Helpful Report
Posted 1 year ago
We are disappointed that you left a 1 star review. Our cancellation terms are made very clear at the time of booking, and were accepted when you completed your booking online. To avoid paying a cancellation charge, we have offered to issue a voucher for the full amount which is valid for 12 months from the date of cancellation. This can be used towards another package or hotel if preferred. You can also amend your dates free of charge. Regarding our package prices, we do offer a price match guarantee. We are confident that our packages will regularly offer the best value around. However, if you find you could have booked the same package on the same terms elsewhere for less, we'll not only refund the difference but also give you a £25 credit towards a future booking. We do believe that our cancellation terms are very flexible. Kind Regards Offpeakluxury
Posted 1 year ago
Kay L
Verified Buyer
“Whilst we have stayed at the hotel previously in a canal view room our friends have not. Would have been nice to be able to choose a specific room and to not have to book the same rooms. We would have preferred a standard room at the cheaper price”
Helpful Report
Posted 1 year ago
Ron J
Verified Buyer
“The website is very informative and easy to use and the member of staff I spoke to could not have been more helpful. Very impressed.”
Helpful Report
Posted 1 year ago
Sean S
Verified Buyer
“Fantastic service and really helpful staff - highly recommended”
Helpful Report
Posted 1 year ago
Lesley S
Verified Buyer
“Excellent friendly service when I telephoned for particular requirements.”
Helpful Report
Posted 1 year ago
Betsy A
Verified Buyer
“Informative, a great deal, helpful and efficient communication”
Helpful Report
Posted 1 year ago
Ian B
Verified Buyer
“Very good - Mary was very helpful and efficient. Process straightforward.”
Helpful Report
Posted 1 year ago
Darlene H
Verified Buyer
“I found this website easy to use.”
Helpful Report
Posted 1 year ago
Raymond S
Verified Buyer
“I had to change my booking dates and Julie was particularly helpful during this process.”
Helpful Report
Posted 1 year ago
Martin L
Verified Buyer
“quick and easy”
Helpful Report
Posted 1 year ago
Lucia H
Verified Buyer
“Member of staff was very helpful”
Helpful Report
Posted 1 year ago
Susan D
Verified Buyer
“Fantastic speedy customer service helpful & polite.”
Helpful Report
Posted 1 year ago
Sarah L
Verified Buyer
“Very helpful. Called me back after finding answers to a couple of my questions before I finalised my booking.”
Helpful Report
Posted 1 year ago
Jean B
Verified Buyer
“Very easy to book with on there website got a lot better deal than direct with the hotel.”
Helpful Report
Posted 1 year ago
Julie M
Verified Buyer
“Very easy to book, excellent price”
Helpful Report
Posted 1 year ago
Reginald S
Verified Buyer
“Very efficient and easy to follow instructions for someone who is not too familiar with booking online.”
Helpful Report
Posted 1 year ago
Offpeakluxury is rated 4.8 based on 5,605 reviews
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