Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,604 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,604 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having chosen a break which turned out not to be dog friendly everyone has been very helpful in finding us a suitable alternative.”

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Posted 1 year ago

“Fantastic service from start to finish. staff members I spoke to were great, would highly recommend.”

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Posted 1 year ago

“Never used this site before however, It was a great saving & I will certainly be looking in the future. Easy to navigate & complete the booking. I had to phone them after the online booking very helpful polite & professional, thank you Tony.”

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Posted 1 year ago

“After your call was blocked as Spam I retrieved my voice mail and spoke to a lovely girl, Ann-Marie, who couldn't have been more helpful. As the original hotel was unavailable she gave me several options and talked me through each one. I am very pleased with the outcome. Well done Off Peak Luxury!”

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Posted 1 year ago

“Very friendly and efficient staff who do exactly what they say they will do.”

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Posted 1 year ago

“Clear and informative website and easy to book with an instant confirmation.”

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Posted 1 year ago

“Very helpful in organising my hotel, as I requested disabled room with appropriate shower.”

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Posted 1 year ago

“Very helpful and friendly, I didn't feel awkward booking with a real person instead of on line.”

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Posted 1 year ago

“Efficient helpful Explained all the details re booking Pleasant manner”

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Posted 1 year ago

“Excellent service. Because my request was quite complex, I spoke with a number of members of staff who were all, without exception, friendly, helpful and very knowledgeable. Nothing seemed to be too much trouble and I am sure my requests would try the patience of a saint.”

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Posted 1 year ago

“I was phoned back with availability and pleased with the result”

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Posted 1 year ago

“I like the website as it is easy to chose a particular area of the country to view the hotels, not having to trawl through places you doent want to go. The customers services people on the phone are excellent- the phone is answered very quickly, and I was given all the help I needed to ensure that a fully accessible room for my disabled husband were arranged. The confirmation email is only sent to you when the hotel have confirmed all the specific requirements, and Mary ( the wonderful customer service lady) told me they keep all email reconrds and phone conversation's of your booking so that there is a trail of what's been requested and confirmed should there ever be an issue when you arrive at the hotel. I have already booked 2 stays away this year and am already looking for more! Having disabilities makes it very hard to find somewhere suitable to stay, but the way the website details of each property are displayed makes it easy for me to check this is possible before I go any further and rule a hotel in/ out. Well done- I have been looking for a site like this for a long time!”

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Posted 1 year ago

“Helpful,charming excellent service”

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Posted 1 year ago

“Simple and easy process, even when using a voucher and part payment.”

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Posted 1 year ago

“Pleasant lady who obviously was happy I’m her job talking to the potential customers”

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Posted 1 year ago

“Customer advisor was friendly and knowledge of offers good. Considerate of my requirements and made the experience of booking easy”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Have used Offpeakluxury before and offer some fantastic deals. You get so much more for your money than booking direct with the hotel have just booked a Spa treat for me and my daughter. Would definitely recommend them”

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Posted 1 year ago

“Very polite personnel, helpful and answered all my queries.”

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Posted 1 year ago

“I spoke to Anne Marie on the phone to book Rutland Hall Hotel. She was most helpful, clear and charming and I felt confident about my booking”

Helpful Report

Posted 1 year ago

Offpeakluxury is rated 4.8 based on 5,604 reviews