Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,606 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,606 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately due to ill health we had to change our booking, very kind and helpful response and successful re booking.”

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Posted 3 years ago

“Superb customer service.”

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Posted 3 years ago

“Had never used the company before so booked over the phone after reviewing the desired property on their website. The lady I spoke to was very pleasant & explained in full the details of the booking. A confirmation of booking email was received in a timely manner.”

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Posted 3 years ago

“The website was very easy to use. It took you through the booking process step by step. Once completed, I received a confirmation email immediately. Great service.”

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Posted 3 years ago

“Great site and great offers!”

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Posted 3 years ago

“Excellent and efficient service!”

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Posted 3 years ago

“The website was informative. I was wanting a late booking and when I checked a couple of choices they were showing availability for the following day. An hour later all the hotels on the website were showing no availability. When I phoned the preferred hotel they had availability. So I phoned your office and your member of staff was very helpful. She contacted the hotel and within half an hour was able to offer your package as advertised. Is there a cut off booking time on your website?”

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Posted 3 years ago

“Very helpful in dealing with our needs”

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Posted 3 years ago

“Very courteous and helpful staff, easy booking system”

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Posted 3 years ago

“I phoned them in advance of booking, to ask a couple of questions as I had not used Offpeakluxury before. I found the person I spoke to, very helpful - I then went ahead & used their website to book.”

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Posted 3 years ago

“Upon contacting the hotel directly after making the booking. I discovered that the spa was an extra charge booked separately with the hotel directly. This could be made clearer. That being said I like booking with off peak luxury”

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Posted 3 years ago

“Very easy to navigate and use the website. Good communication and follow up email confirming booking.”

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Posted 3 years ago

“I was looking for a spa break after Christmas with a friend and your offers were just what we wanted.”

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Posted 3 years ago

“Telephone service was excellent and helped resolve my issues using vouchers for single occupancy. Website cannot cope with looking for a room for one as ignores this filter and always quotes for two people which was very frustrating. Eventually had to get quotes from hotels and costs varied with decidedly ungenerous rates for single occupancy.”

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Posted 3 years ago

“Easy to use website”

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Posted 3 years ago

“Excellent service very polite and efficient”

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Posted 3 years ago

“My wife and I have always found the staff of offpeak luxury.com to be reliable and helpful and most of the hotels recommended to us in the past have met with our expectations. In the very small number of cases where these expectations weren't met we have always indicated in our hotel reviews the reasons why - trusting that you would then take appropriate action with the hotels involved.”

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Posted 3 years ago

“Very easy to use”

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Posted 3 years ago

“Easy to negotiate website and good hotel descriptions. Would use again. Importantly good special offers.”

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Posted 3 years ago

“Extremely helpful, nothing too much trouble. Would definitely use off peak luxury again.”

Helpful Report

Posted 3 years ago

Offpeakluxury is rated 4.8 based on 5,606 reviews