Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,619 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,619 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent lady on the ohone”

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Posted 2 months ago

“It was really good”

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Posted 2 months ago

“Quite efficient”

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Posted 2 months ago

“Very helpful!”

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Posted 2 months ago

“Booked online, no problem.”

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Posted 2 months ago

“This is only the second time I have used this company but so far I am delighted with it. I hope my stay at the next hotel is as good as the first.”

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Posted 2 months ago

“Friendly advisor, went through everything with me and confirmed everything at the end of the call”

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Posted 2 months ago

“Anne Marie was very helpful with the booking, and sorted a twin room by ringing the hotel and then got back to me.”

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Posted 2 months ago

“Have not stayed at hotel yet so cannot comment but website easy to use.”

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Posted 2 months ago

“Easy to use lot of choice”

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Posted 2 months ago

“I have used OPL. For many years, always impressed with he layout of the website, ease of use and amazing offers!!”

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Posted 2 months ago

“Excellent service, will definitely be using again”

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Posted 2 months ago

“Misleading and unhelpful. I booked a stay at Rutland Hall Hotel which looked lovely - nice location, lovely rooms, lovely pool, gorgeous spa. I researched it at the start of July and finally booked in August. The price did not change but they slipped in an extra little link stating that the pool and spa would not be available for the period of my stay. We were so disappointed when we arrived to find the pool filled with concrete bags and the spa shut. I notified OffPeakLuxury but they refused any responsibility and pointed to their little inclusion on the description. I pointed out that the price had not changed and my booking confirmation email clearly stated that I could book spa appointments. It was hugely misleading. Victoria - the assistant reservation manager - point blank refused to take any responsibility and stated that it was my own fault for not reading the small print. Disgusted and very disappointed. It ruined the weekend. I would never recommend booking with OffPeak ever again.”

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Posted 2 months ago

Dear Customer Thank you for your review. We are disappointed to receive a 1 star review. When we received your email, whilst you were at the hotel, we replied to advise that we have an announcement on the website advising customers that the swimming pool is closed and also that the hotel is not offering any treatments until further notice, which was on there prior to you making your booking. We are sorry to hear if your stay was inconvenienced at all due to this, but we always add announcements such as this on the homepage of a hotel so that it can be easily seen prior to anyone making a booking. Kind regards, Off Peak Luxury

Posted 2 months ago

“good response from agent and answered all questions politely.”

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Posted 2 months ago

“Phone was answered quickly and politely, the staff member was well informed and helpful. However, the stay we booked was slightly more expensive than advertised; we were not given a readon until I queried the extra cost. I feel we should have been told, rather than leaving it for me to discover and ask about.”

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Posted 2 months ago

“The process was a bit confusing as I was getting information and quotes from both the hotel and offpeak luxury one after the other. So rang off peak to clarify the situation. Everything very smooth after that and the booking was carried out.”

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Posted 2 months ago

“Very easy to use and quick to book.”

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Posted 2 months ago

“I rang the dedicated office number as I wanted to ask a couple of questions about the rooms at the hotel we were thinking of booking. I was rung back by your office later the same morning with answers to the quesions I had asked and they had sorted out with the hotel the room we should book. The room offered was above the standard rooma dn was a discounted upgrade of £10, which were were happy to pay to get what we wanted. I always like to talk to someone as putting it down in request when booking online doesn't always guarnatee you will get what you ask for. Now we will!”

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Posted 2 months ago

“Very helpfull adviser Exceptional deal”

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Posted 2 months ago

“This is my first use of this website, it was very easy to use, great selection of hotels and the prices seem very good”

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Posted 2 months ago

Offpeakluxury is rated 4.8 based on 5,619 reviews