Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,606 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,606 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I have booked with Off-peak luxury, and up to now I am totally satisfied with the pleasant way in which my booking has been handled. I will update my review following my short break in October”

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Posted 3 years ago

“Staff on telephone very helpful when I had a problem booking on line.”

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Posted 3 years ago

“Quick response. Sorted out our queries promptly”

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Posted 3 years ago

“Very helpful friendly staff. Good service”

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Posted 3 years ago

“Very disappointed with off peak luxury Due to lack of up to date information on its web site Therefore leading to a very disappointed vacation. Restaurant fine dining was not available & had not been available For around a year !”

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Posted 3 years ago

Dear Customer, I'm sorry that you feel you were misled by the information on our website. We can however only update our website should the hotel inform us of any changes and amendments, and unfortunately we were not informed of any changes prior to your stay. During these times, many hotels are working with reduced menus. We have contacted the hotel and we are waiting for the hotel to update us with up to date menus and restaurant changes, as soon as we receive these we will update our website accordingly with the new information and menus. Once again, I would like to thank you for your feedback and again please accept my apologies for the issues faced during your stay. Kind regards Offpeakluxury

Posted 3 years ago

“Very helpful operator Julie and knowledgeable. If this break is a success , we shall be a returning customer .”

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Posted 3 years ago

“Straight forward website, using a gift voucher.”

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Posted 3 years ago

“Very helpful staff”

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Posted 3 years ago

“Website easy to understand and to navigate through, even for a non tech person!!”

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Posted 3 years ago

“Very helpful and polite.”

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Posted 3 years ago

“I'd been given a voucher for a luxury break which I was having trouble activating online, so I phoned for help. I spoke to a charming and helpful agent called Julie who quickly dealt with my booking. There was a small query with the hotel which Julie needed to check but she phoned me back barely five minutes later to finalise things. Confimations by email arrived within just a few minutes. Really straightforward, and thanks Julie for your help! 😃😃”

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Posted 3 years ago

“Easy to use web site and some Great offers I saved over £100 on a short break not had the break yet so will report back later in the year but so far so good didn’t speak to any one just used the on line booking service”

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Posted 3 years ago

“I found Victoria very helpful and she followed through on her promise to ring me the next morning. It was an easy process to find a hotel and book.”

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Posted 3 years ago

“I have used Offpeak luxury on a few occasions. I have always found the staff very pleasant, helpful and reliable. I will continue to use this company in the future.”

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Posted 3 years ago

“Great service. Very helpful. Answered questions and made booking very simple. Will use again!”

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Posted 3 years ago

“Very difficult to use.Ended up booking direct with hotel”

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Posted 3 years ago

“Really glad that I found this website. Easy to use and great prices.”

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Posted 3 years ago

“Straightforward and easy to use website that allowed me to get a good value hotel stay.”

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Posted 3 years ago

“Being able to change my booking due to unforseen circumstances was so easy and without fuss.”

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Posted 3 years ago

“Plenty of information Easy booking Simple online process”

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Posted 3 years ago

Offpeakluxury is rated 4.8 based on 5,606 reviews