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Offpeakluxury Reviews

4.8 Rating 5,604 Reviews
98 %
of reviewers recommend Offpeakluxury
Company Reviews Metrics Info
4.8
Based on 5,604 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Offpeakluxury Reviews

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Anna H
Verified Buyer
“Very helpful & friendly lady in the booking office.”
Helpful Report
Posted 7 months ago
Mary C
Verified Buyer
“Offered extras that other websites don’t”
Helpful Report
Posted 7 months ago
John T
Verified Buyer
“The booking process was handled well.”
Helpful Report
Posted 7 months ago
Deborah F
Verified Buyer
“Booked on line. Booked with you before. Quick and easy. Thank you 😊”
Helpful Report
Posted 7 months ago
Mark C
Verified Buyer
“Excellent service, very helpful staff”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“To the best of my recollection this is the first time that l have used this site. The proof of the pudding is in the eating but so far l am very impressed, excellent service and very professional”
Helpful Report
Posted 7 months ago
Adam S
Verified Buyer
“Not a great fan of vouchers, but saying that, this was the best out of all the experiences we have had. Good website and the support over the phone was very good. You actually speak to a human being. Very good.”
Helpful Report
Posted 7 months ago
Sandra L
Verified Buyer
“Vert easy to use website and booking system”
Helpful Report
Posted 7 months ago
Lynne N
Verified Buyer
“The lady I spoke with about making my booking, was so very nice and welcoming. Possibly named Judy. I have a hearing disability and names are sometimes a struggle.She delt with my request, quickly and professionally. Contacted the hotel, and immediately called back to confirm. Very happy with the service”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Great offer for Lake District hotel. Easy to book on line and confirmation and further information sent immediately”
Helpful Report
Posted 7 months ago
Rita O
Verified Buyer
“From the time of booking the staff were extremely helpful friendly and professional .”
Helpful Report
Posted 7 months ago
Annabel A
Verified Buyer
“I have been very pleased with the booking service. Thank you”
Helpful Report
Posted 7 months ago
Graham T
Verified Buyer
“Looks very good looking forward to meeting up with old friends in July 2024 and enjoying the facilities.”
Helpful Report
Posted 7 months ago
Gordon H
Verified Buyer
“Very easy website to use. Very efficient. Very good savings.”
Helpful Report
Posted 7 months ago
Cathy S
Verified Buyer
“Excellent service as usual. Great deals and very helpful staff.”
Helpful Report
Posted 7 months ago
Ian G
Verified Buyer
“Very easy to use”
Helpful Report
Posted 7 months ago
Colin M
Verified Buyer
“This is the second time I've booked through Offpeakluxury, and the service I received on both occasions has been exceptional. A big thanks to Julie for both her live chat communication and her email confirmation on what was discussed”
Helpful Report
Posted 7 months ago
Paul G
Verified Buyer
“Enjoyed our2night break at Rutland Hall - but dissappointed on arrival to find out that we could not dine on the first night, as priority was given to people who booked through a TravelZoo deal. On the second evening we were told that we had to eat at 6.00pm as others had priority. We later found out that that this was the last weekend of the TRavelZoo deal - and hence the overcrowding! They also got £35pp allowance for dinner as opposed to the 328.50 offered by you. WE shall be looing at TravelZoo deals from now on.”
Helpful Report
Posted 7 months ago
Thank you for your 4 star review. We are sorry to hear the situation with regards to the dining, although we can't see on your booking that you had added any times for dinner for either evening. There is an option to add times for dinner on the first stage of the booking process. Your booking included dinner on one night. It is always recommended to book dinner slots prior to your arrival. Unfortunately we can no longer review the alternative offer you mention and compare, therefore we don't know which room type this would have been and what the package inclusions were, nor what the rate was, we can see you booked a Deluxe double with balcony and lake view room, with dinner, bed and breakfast, a drink with dinner and use of the leisure facilities. We pride ourselves on offering exceptional value for money on our pacakges. We are confident that our hotel offers will regularly offer the best value around. However, if you find you could have booked the same package on the same terms elsewhere for less, we offer a Price Match Guarantee. Kind regards, Off Peak Luxury
Posted 7 months ago
Lesley D
Verified Buyer
“Easy website to navigate and deals are very competitive. We shall definitely use Off-peak Luxury again.”
Helpful Report
Posted 7 months ago
Karen H
Verified Buyer
“Excellent service.I have used opl for many years and always had good service.Thanks.”
Helpful Report
Posted 7 months ago
Offpeakluxury is rated 4.8 based on 5,604 reviews
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