Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,606 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,606 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid for a upgrade unfortunately the hotel didn’t have the room we requested and instead of just returning the balance they refused, I spent a whole day of break calling them to rectify, the only staff member that understood or cared was Haley”

Helpful Report

Posted 2 years ago

Good afternoon We can see that your original booking was for a Deluxe room and your voucher gifted to you covered the cost of a Classic room, therefore the small supplement was paid at the time of making your original booking to upgrade to a Deluxe room. When you requested to cancel your booking, you asked that the original voucher including the upgrade fee was given back to you in the form of a monetary voucher, which we issued for the full amount. When you came to rebook your stay, it was explained at the time there were no Deluxe rooms available and only a Superior room was available for your new dates, this information was accepted by you and the price difference from the two rooms remains on your voucher. We were not made aware of any issue with your room upon your arrival at the hotel. We are very sorry to hear that your sleep was interrupted by a delivery at the hotel. This unfortunately is beyond our control. After speaking with the hotel, they can only apologise regarding your interrupted sleep and had waived your drinks bill as a gesture of goodwill. Regards Offpeakluxury

Posted 2 years ago

“Hayley was excellent & took time to make sure we had exactly what we requested”

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Posted 2 years ago

“Easy to deal with Professional service”

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Posted 2 years ago

“Love this website I’ve housed it before x”

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Posted 2 years ago

“A little more welcoming would be nice.”

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Posted 2 years ago

“Excellent, efficient service. Found the answer to a query and made the booking in a speedy and helpful way”

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Posted 2 years ago

“Spoke to all the girls 3 I think they were all helpful and efficient would certainly book with you again 1st class service they deserve a medal for dealing with an old codger like me”

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Posted 2 years ago

“A great choice of hotels to chose from”

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Posted 2 years ago

“Had a good experience on the phone the staff were very nice and helpful. So I managed to sort everything out that I needed to.”

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Posted 2 years ago

“Very easy to book with the lady was helpful and answered all my questions”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Very simple booking system with a wide range of hotel choices and even better deals second time using off peak luxury and we cannot wait for our stay in the Lake District”

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Posted 2 years ago

“The Staff at Offpeak Luxury are always courteous, pleasant and extremely helpful. They make the customer feel valued and they go out of their way to assist. If they say they will telephone back, they always do.”

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Posted 2 years ago

“Your operator Julie showed great interest and kindness. Very helpful, competent and caring. Thank you”

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Posted 2 years ago

“Very good service . Booked over the phone pleasant lady helpfull.”

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Posted 2 years ago

“Excellent company. Very helpful and cheerful. Julie phoned my chosen hotel and phoned me back immediately with the booking I wanted.. Really good deals.”

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Posted 2 years ago

“easy to use”

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Posted 2 years ago

“The lady I spoke to was very nice and helpful. Explai ed everything.”

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Posted 2 years ago

“Really helpful team who made sure that we booked the break we wanted”

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Posted 2 years ago

“Very helpful, polite and explained everything clearly.”

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Posted 2 years ago

Offpeakluxury is rated 4.8 based on 5,606 reviews