Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,604 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,604 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paula provided excellent service when assisting with our booking. Very satisfied”

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Posted 11 months ago

“Wonderful service when booking. Mary was extremely polite and helpful on the phone and made the booking process very easy.”

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Posted 11 months ago

“An excellent service from start to finish, the first time of using Offpeakluxury, would definitely use again.”

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Posted 11 months ago

“Good information about what you offer is and easy to book”

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Posted 11 months ago

“Normally suberb and as a regular returning customer, slightly disappointed this time. I could neither log in, nor change my password, BUT Julie was absolutely super in sorting it all out!”

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Posted 11 months ago

“The information on the website did not make clear that the deal only included dinner on first night and not all 3 nights as it asked what time you wanted to book dinner on each of the 3 nights!”

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Posted 11 months ago

“The website is clear on what is on offer but not easy to order a voucher as a gift and the confirmation is disappointing as a gift”

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Posted 11 months ago

“It was quick and easy to speak to someone on the phone. The agent was very helpful and friendly. She called the hotel to get the assurances I needed regarding the rooms included in the offer. She got back to me very quickly so I was able to make the booking straight away.”

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Posted 11 months ago

“Paula was very helpful nothing to much trouble, she made sure we were satisfied. Would use this website again.”

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Posted 11 months ago

“The booking process through Offpeakluxury was really easy and efficient. We’ve used this website on a couple of occasions and can recommend it”

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Posted 11 months ago

“I have used off-peak before successfully. If you need them to go the extra yard with the hotel they will. As they have just done for this booking, I’ve just made as I am disabled. They sort of the room and the dining room table et cetera for my large party. Very good service.”

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Posted 1 year ago

“I spoke to a delightful lady who did all the work for me. I would highly recomend the telegraph offers.”

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Posted 1 year ago

“I was disappointed to learn, when looking up the hotel's telephone number, that I could have saved £59, if I had booked directly with the hotel, which is hardly the advertised 'up to 30% off'”

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Posted 1 year ago

Thank you for your review. We have looked into this and on the hotel's direct website, they have an offer that includes £35 per person towards dinner, bed and breakfast, a bottle of prosecco in your room on arrival, and 20% off all pre-booked spa treatments. Our package is the same, but you also receive a cream tea for two on arrival and late check out, as well as 30% discount on pre-booked spa treatments and retail products. The difference is £20 between the two packages, and if you add on the cream tea x 2 at £7.99 per person and the late check out, for which the hotel charges £25 directly, this would take you over the rate you paid through Off Peak Luxury by £21, therefore we are better value for what is included in our package. Also, the discount is up to 30% as the rates offered by the hotel can vary depending on availability. We hope you enjoy your stay. Kind regards, Off Peak Luxury

Posted 1 year ago

“Really helpful! Friendly, efficient and would definitely recommend to others and use again.”

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Posted 1 year ago

“The young lady who took our booking, was very pleasant and helpful,talkative and bubbly, was great”

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Posted 1 year ago

“Very helpful and informative lady assistant”

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Posted 1 year ago

“The lady Paula who I spoke too was very helpful and professional, she even went out of her way to confirm with the hotel I was allocated and accessible room due to my disabilities”

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Posted 1 year ago

“The booking process was straightforward, hopefully the hotel will experience will be just as good”

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Posted 1 year ago

“Staff always helpful and informed. They get back to you quickly. Used OPL a lot”

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Posted 1 year ago

“Offpeakluxury is the go-to site if you looking for quality stays offering packages that will suit discerning choices.”

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Posted 1 year ago

Offpeakluxury is rated 4.8 based on 5,604 reviews