Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,630 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,630 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a non standard request so had to phone. Each of the people I spoke with (Mary, Claire, and Ann Marie) were extremely helpful.”

Helpful Report

Posted 9 months ago

“Very helpful staff all tried very hard to accommodate our needs”

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Posted 9 months ago

“Informative and easy to use booking system”

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Posted 9 months ago

“Very helpful. I needed to alter a booking and it was dealt with quickly and smoothly”

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Posted 9 months ago

“I spoke to Mary & she was friendly, helpful & knowledgeable providing me with excellent customer service. Thank you.”

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Posted 9 months ago

“We had a two night stay at a "luxury 4* spa hotel" .....but the "offer" we went for was very misleading and we felt disappointed and a little "cheated". The "inclusive 3 course dinner" was far from inclusive with only 3 of the starters and main courses being included, and even then you had to pay an extra £6 for a small bowl of vegetables and £6.50 for a small bowl of potatoes. The "nibbles" were £5 or £6 and a bottle of water was £5.50. There were many positives and also several negatives but an email to the hotel following our stay was not replied to.”

Helpful Report

Posted 9 months ago

Thank you for your review. We have looked into this and can see from the menu there are 6 options for starter, main and dessert, with only one option per course with a supplement added, therefore, 5 options for each course without a supplement is an adequate amount of choices to choose from on a menu. We do also advise on the package description that supplements may apply to some dishes. We are sorry you felt this was not adequate and have passed this onto the hotel and advised them that you have emailed them directly. Kind regards, Off Peak Luxury

Posted 9 months ago

“Gave me exactly what I was looking for and Staff were extremely friendly and helpful.”

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Posted 9 months ago

“Great to be able to speak to an actual person!Queries were dealt with fully and efficiently by Sophia, who was very patient, helpful and friendly. Good deal for very competitive price.Thanks for excellent service.”

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Posted 9 months ago

“Easy to book”

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Posted 9 months ago

“The deal looks good. The booking process was straight forward. The link sent in the email to choose dinning times with the hotel did not work.”

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Posted 9 months ago

“All my interactions very positive.”

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Posted 10 months ago

“The company was recommended to me but sadly we hit a problem and the customer service was poor. We also discovered the same hotel was available directly from the hotel itself for £100 cheaper. When I queried the price match I was told that price was not available to the public because I had to enter a promo code which was out on the hotel’s website itself! They also stated the room basis wasn’t the same because it wasn’t refundable however the room for 2 adults, 2 nights, breakfast and one evening meal was the same. I sent screen shots of the price, even a video and they claimed they called the central reservation team who informed them the price was not available therefore it was incorrect. Clearly the price direct from the hotels website was wrong!!! They would not price match so be very careful before booking with this company. Very very disappointing.”

Helpful Report

Posted 10 months ago

Dear Joanne, It's disappointing to receive a one star review. We looked into your price match request thoroughly and I'm afraid you did not qualify. The offer that you presented to us is a discounted rate for Accor members. Our price match terms are very clear about when you can and cannot claim. When can't I claim?: - If the alternative rate / package is on less favourable booking terms, for example non-refundable or no date changes allowed. - If the rate / package is not available to everyone, i.e. using loyalty programmes, vouchers, or corporate / group rates. - If the alternative rate / package is no longer available when we check We did contact the central reservations team for Bowden Hall and they confirmed that the cheapest offer available on a public rate not member's was £294.02 and this was based on room only and non refundable. Therefore, the package and price paid through us is much better value. You receive half a bottle of champagne, dinner on one night, breakfast daily and a noon checkout for a total price of £242 for a two nights stay with more flexible cancellation and amendment terms. If you need any further assistance with your reservation do contact our reservations team. Kind regards Off Peak Luxury

Posted 9 months ago

“Very straight forward easy to use”

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Posted 10 months ago

“Good information on site. Easy to navigate. booking easy to do”

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Posted 10 months ago

“Good service”

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Posted 10 months ago

“Easy to navigate and book with. Competitive prices. Clear description of itinerary etc and good communication of details of purchase.”

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Posted 10 months ago

“Delightful operator who successfully dealt our complex booking by liaising directly with the hotel”

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Posted 10 months ago

“Good, easy to use website. Good communication following booking, and good prices - cheaper than booking direct with the hotel.”

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Posted 10 months ago

“A good experience as always with a prompt response and both Sophia and Karen went out of their way to help.”

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Posted 10 months ago

“Customer service is excellent at offpeak. I sent a couple of requests following a booking and they were really helpful, polite and accommodated where they could. They offer great flexibility with bookings, which ive found other online companies dont do. Great deals at some of the most amazing places to stay. I highly recommend 👌”

Helpful Report

Posted 10 months ago

Offpeakluxury is rated 4.8 based on 5,630 reviews