Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,790 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All service very good”

Helpful Report

Posted 1 month ago

“OPL appeared to give a better choice of rooms to book than even the hotel direct site. The booking and payment procedure was straightforward and confirmation was immediate.”

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Posted 1 month ago

“Easy to use website and competitive pricing”

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Posted 1 month ago

“Generally very good value and of a high standard. Generally very good facilities and location Very helpful staff”

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Posted 1 month ago

“The lady on the phone was very helpful”

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Posted 1 month ago

“Used Off Peak four times now and always good service would highly recommend.”

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Posted 1 month ago

“Lovely hotel been many times so proof how good we rate it fantastic offers booking with off-peak luxury 😀”

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Posted 1 month ago

“Excellent friendly service. Thank you. I have used off peak luxury several times now.”

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Posted 1 month ago

“As ever polite , efficient and professional.”

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Posted 1 month ago

“I rang and spoke with Paula who was excellent and made the process very easy.”

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Posted 1 month ago

“Efficient and friendly”

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Posted 1 month ago

“All good thanks”

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Posted 1 month ago

“A very user friendly website, simple to find the hotel required with straightforward forms to complete the booking. Quick confirmation and email arriving shortly afterwards with full details. I would recommend.”

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Posted 1 month ago

“Very easy to get details and options of hotels, the service from the staff was excellent and efficient”

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Posted 1 month ago

“All staff spoken to very helpful and made bookung easy”

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Posted 1 month ago

“Had á wonderful conversation and more wonderful results, we were helpless and they saved us, highly recommend”

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Posted 1 month ago

“Easy from start to finish no problems at all”

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Posted 1 month ago

“All very good but have changed their policy. I understand cancelling at last minute but if you are genuinely ill you cannot change the date of stay! And lose your money!!”

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Posted 1 month ago

Hi Gillian, Some of our packages do state that they're non-refundable and non-amendable, however we do always approach the hotel to ask for alternative dates where we can in these emergency instances. Further to this, if a customer needs to cancel within our cancellation period, they'll either incur a 25% cancellation charge or can choose to be sent a voucher for the full price of their break which can be used within 12 months - if you were poorly or did need to cancel in the event of an emergency, we'll always try to find a way for you to reschedule your break with us. Hope this helps! Hannah

Posted 1 month ago

“Straightforward system to use and quick responses.”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

Offpeakluxury.com is rated 4.8 based on 5,790 reviews