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Offpeakluxury Reviews

4.8 Rating 5,604 Reviews
98 %
of reviewers recommend Offpeakluxury
Company Reviews Metrics Info
4.8
Based on 5,604 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Offpeakluxury Reviews

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Beverley T
Verified Buyer
“Paula was informative, helpful and efficient. She had a lovely friendly nature and made everything very easy. I would definitely book thro Offpeakluxury again.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Difficult to book as can’t choose a specific town you have to go through the regions. I kept getting booted out and start again. You need an updated website in my opinion.”
Helpful Report
Posted 1 month ago
Dear Customer Thanks for your review. You can view - and search by town name - all the hotels on a map of Britain, which could help you find the area you need. We are however working on some updates to the website, which should give you the functionality you're looking for. Thanks for your review, and we hope you'll give us another chance. Thanks again. Offpeakluxury
Posted 1 month ago
Anonymous
Verified Buyer
“The website worked well, with pages loading quickly. Booking was efficient. Emails have come into my inbox, except for the confirmation of booking, which went into my spam box. Strange. I use an Apple email address”
Helpful Report
Posted 1 month ago
William M
Verified Buyer
“Easy to use, quickly found a hotel at a really good price”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Fantastic Customer Service! Great help in resolving our specific requirement! Proactive and very helpful.”
Helpful Report
Posted 1 month ago
Pat F
Verified Buyer
“Excellent lady on the ohone”
Helpful Report
Posted 1 month ago
Susan S
Verified Buyer
“It was really good”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Quite efficient”
Helpful Report
Posted 1 month ago
Victoria C
Verified Buyer
“Very helpful!”
Helpful Report
Posted 1 month ago
Robert R
Verified Buyer
“Booked online, no problem.”
Helpful Report
Posted 1 month ago
Michael R
Verified Buyer
“This is only the second time I have used this company but so far I am delighted with it. I hope my stay at the next hotel is as good as the first.”
Helpful Report
Posted 1 month ago
Beverley H
Verified Buyer
“Friendly advisor, went through everything with me and confirmed everything at the end of the call”
Helpful Report
Posted 1 month ago
Valerie J
Verified Buyer
“Anne Marie was very helpful with the booking, and sorted a twin room by ringing the hotel and then got back to me.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Have not stayed at hotel yet so cannot comment but website easy to use.”
Helpful Report
Posted 1 month ago
Karen P
Verified Buyer
“Easy to use lot of choice”
Helpful Report
Posted 1 month ago
Michelle W
Verified Buyer
“I have used OPL. For many years, always impressed with he layout of the website, ease of use and amazing offers!!”
Helpful Report
Posted 1 month ago
David A
Verified Buyer
“Excellent service, will definitely be using again”
Helpful Report
Posted 1 month ago
Laura C
Verified Reviewer
“Misleading and unhelpful. I booked a stay at Rutland Hall Hotel which looked lovely - nice location, lovely rooms, lovely pool, gorgeous spa. I researched it at the start of July and finally booked in August. The price did not change but they slipped in an extra little link stating that the pool and spa would not be available for the period of my stay. We were so disappointed when we arrived to find the pool filled with concrete bags and the spa shut. I notified OffPeakLuxury but they refused any responsibility and pointed to their little inclusion on the description. I pointed out that the price had not changed and my booking confirmation email clearly stated that I could book spa appointments. It was hugely misleading. Victoria - the assistant reservation manager - point blank refused to take any responsibility and stated that it was my own fault for not reading the small print. Disgusted and very disappointed. It ruined the weekend. I would never recommend booking with OffPeak ever again.”
Helpful Report
Posted 1 month ago
Dear Customer Thank you for your review. We are disappointed to receive a 1 star review. When we received your email, whilst you were at the hotel, we replied to advise that we have an announcement on the website advising customers that the swimming pool is closed and also that the hotel is not offering any treatments until further notice, which was on there prior to you making your booking. We are sorry to hear if your stay was inconvenienced at all due to this, but we always add announcements such as this on the homepage of a hotel so that it can be easily seen prior to anyone making a booking. Kind regards, Off Peak Luxury
Posted 1 month ago
Anthony K
Verified Buyer
“good response from agent and answered all questions politely.”
Helpful Report
Posted 1 month ago
Gillian H
Verified Buyer
“Phone was answered quickly and politely, the staff member was well informed and helpful. However, the stay we booked was slightly more expensive than advertised; we were not given a readon until I queried the extra cost. I feel we should have been told, rather than leaving it for me to discover and ask about.”
Helpful Report
Posted 1 month ago
Offpeakluxury is rated 4.8 based on 5,604 reviews
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