Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,605 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“polite and efficient”

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Posted 1 year ago

“The response to email queries were good but upon making the final booking I had to speak to a couple of members of your team by telephone. Unfortunately there were some issues with the transaction and I did not appreciate the response that I received from one of the staff. She was abrupt and unhelpful, responding to a request I made with a tone that wasn’t very courteous. All In all I think I could have made the same booking with the hotel direct and avoided the booking fee. Which considering the final element of the service I’m not sure it was worth it. I would think twice about using your services again.”

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Posted 1 year ago

Dear Customer Obviously we are disappointed to receive a 3 star review, and we're sorry the process failed to match your expectations on this occasion. However, having listened to the call, we do not feel the agent was being unhelpful, but was rather trying to be factual in her response and following correct procedure. There are security procedures that must be carried out when card payments are taken. Unfortunately, as your original method of payment did not match the address provided my colleague was unable to process this transaction. The second card provided matched the address and your booking was completed. All costs are shown upfront including our booking service fee. There is no obligation to book with us, and we also offer a Price Match guarantee should you find the same offer cheaper elsewhere (terms and conditions apply). We hope you have an enjoyable stay with the Devonshire Arms hotel. Kind Regards Offpeakluxury

Posted 1 year ago

“Having booked before it was straightforward to do it again with the simplicity of the website.”

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Posted 1 year ago

“Very helpful staff”

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Posted 1 year ago

“Easy and very practical to use”

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Posted 1 year ago

“Excellent price and website easily negotiated. Will definitely use again. Thank you.”

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Posted 1 year ago

“A very straightforward process and a good deal.”

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Posted 1 year ago

“Lovely staff very friendly and helpful Nothing was too much trouble trying to find me my ideal hotel for a 1 night stay”

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Posted 1 year ago

“I did not use the website so cannot rate it but rather I called to make a booking. The operator was truly excellent but I found it frustrating that I was not talking to the hotel so could only request room features eg ground floor and not have these confirmed”

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Posted 1 year ago

“Staff were very helpful and friendly when I phoned”

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Posted 1 year ago

“It seems to have a library of very good places to stay and to visit.”

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Posted 1 year ago

“A very polite and informative lady, kept us informed and willing to go the extra mile to accommodate us. Would use the service again.”

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Posted 1 year ago

“Easy to use straightforward and immediate response with booking”

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Posted 1 year ago

“Wonderful selection of hotels and special offers. The advice and help given over the phone was invaluable.”

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Posted 1 year ago

“Booking went well, but too many printed confirmations. One for Brasserie Dining (duplicated.) Two confirmations of bookings.”

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Posted 1 year ago

“Excellent service as always . Everyone goes 'the extra mile' for their customers.”

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Posted 1 year ago

“The whole booking procedure was done easily and clearly by a well-mannered, polite person who knew exactly how to make the process bearable !”

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Posted 1 year ago

“The site was very easy to book through”

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Posted 1 year ago

“It wasn't difficult to use”

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Posted 1 year ago

“Booking was quick and easy to arrange”

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Posted 1 year ago

Offpeakluxury is rated 4.8 based on 5,605 reviews