Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,694 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,694 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the third time we have used Offpeak. Confirmation came through stating dinner at 7.45pm when I had requested 7.00pm. I rang twice and spoke to two different members of staff, requesting they try to change 7.45 to an earlier time. The second person with whom I spoke said she would ring the hotel. I heard nothing more and have no idea if anyone rang the hotel. The following day I rang Billesley Manor Hotel, I changed our dinner bookings to 6.15 and 6.30pm!! I duly received confirmation from OPL to say that the hotel had changed the times for dinner. A little disappointing from our perspective!!”

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Posted 6 months ago

“The girls were very helpful and because our enquire was too expensive she kindly found us another hotel which basically suited us better.”

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Posted 6 months ago

“Fantastic service from Helen who went above and beyond to organise our stay. Thank you 🤩”

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Posted 6 months ago

“I telephoned the Offpeakluxury number and immediately spoke to Paula who was extremely helpful and booked my chosen hotel. The package was cheaper than the hotel stated price and included several extras. Very happy.”

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Posted 6 months ago

“Very helpful and friendly, guided me through booking.”

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Posted 6 months ago

“The call handler was extremely polite and helpful. The only thing that would have improved the experience was a follow up email confirming my reservation whic I have yet to receive”

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Posted 6 months ago

Hello Thank you for your review, we are sorry to hear you have not received your confirmation, this is sent straight after a booking is made. They sometimes do go into the spam or junk folder, however, we have resent this to you and hope you have received, any issues, please let us know and we can check the email address on the booking. Kind regards, Off Peak Luxury

Posted 6 months ago

“Informative and efficient.”

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Posted 6 months ago

“Very unsatisfactory were overcharged for a room that was a very small room with an even smaller bathroom only room for one person, when we had booked and been charged for a deluxe double room at the Devonshire Arms Hotel also very high service charge and when we complained to Offpeak Luxury no satisfactory response”

Helpful Report

Posted 6 months ago

Dear Customer We understand that the day before you were due to arrive at the hotel, you called to advise that you required a twin room, as you had booked. We listened to your call from your original booking in 2023, in which no mention was made of a requirement for a twin. You had called the hotel prior to calling us, asking for a twin, but were advised by the hotel that this was a downgraded room, which nevertheless you were happy to accept. I am sorry that you considered our response unsatisfactory, but in the circumstances we were unable to offer a refund. Kind Regards Offpeakluxury

Posted 6 months ago

“Always book with them fabulous service”

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Posted 6 months ago

“Excellant, clear website with detailed information on the facilities of each individual hotel. The availability calender of hotels/ rooms & description of various offers is straightforward to read. When speaking to an agent directly, they are very knowledgable & helpful. I have used OPL before.”

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Posted 6 months ago

“Good experience and easy to book”

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Posted 6 months ago

“Booking handled with courtesy and understanding of what we wanted our of our stay in Stratford. Thank you.”

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Posted 6 months ago

“I found Clare your booking rep on the phone very pleasant to talk to which made booking a room at the Imperial Hotel a pleasant experience.”

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Posted 6 months ago

“Superb service. I spoke with several people to make and amend bookings for our holiday. The staff were excellent and knowledgable. The hotels on offer seem to be excellent quality places.”

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Posted 6 months ago

“Inquiry dealt with in a professional manner. Everything explained clearly.”

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Posted 6 months ago

“Very easy to use, quick response for reservation change.”

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Posted 6 months ago

“Clear explanation of the deal - easy to use, thorough”

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Posted 6 months ago

“Easy site to navigate and quick secure booking”

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Posted 6 months ago

“First class very efficient operation who have looked after our holiday requirements impeccably. Never had any issue with any of the bookings they have carried out for us. Pleasure to do business with.”

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Posted 6 months ago

“Very friendly and efficient. I shall certainly use them again.”

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Posted 7 months ago

Offpeakluxury is rated 4.8 based on 5,694 reviews