Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,627 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,627 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole experience was very easy and step by step instructions made it easy for me as I don't use computers or phones a lot”

Helpful Report

Posted 6 months ago

“A very good experience, all the staff were so helpful, pleasant and paid attention to detail with confirmation phone calls and emails....would definitely use the company again, thanks.”

Helpful Report

Posted 6 months ago

“Had a voucher given to us for Christmas (that lasts 12 months) for a stay @ the snooty fox with lots of extras, when tried to book that offer including all the extras the deal was no longer available or the date we wanted. So off peak luxury offered to put the money back on our code so we could book somewhere else. Fair enough. After that they phoned and said because the person who bought the gift used a blue light discount that was deducted on our new code. Unfair. They did not tell us this until after it had been converted. Also after conversion all prices had gone up so we had to settle for something of less value or pay extra which in the end we did. I hope in the future they would be more upfront with costs to customers. Also it is not fair that somebody books a deal which is a 12 month validity to then after a few months say this deal is no longer available (the snooty fox). Both should be ashamed.”

Helpful Report

Posted 6 months ago

Hi Stacy, We’re so sorry that you experienced some issues using your Hotel Break Gift Voucher. I’ve now been informed that our team have since found you a suitable, alternative booking and have refunded the extra money you had to pay. There have been some recent changes to our system and it seems a technical issue led to an incorrect value on the new voucher - we’ve looked into this and the issue has been resolved and your voucher code credited accordingly. As for the expired offer at The Snooty Fox, this is a rare occurrence, due to circumstances that were out of our control, and we’re sorry that in this instance the offer was no-longer available to book on your desired dates. I hope it reassures you to know that this isn’t a situation we encounter often. On behalf of all of the team at Offpeakluxury.com, we’re sorry for any inconvenience caused and we hope you enjoy your break. Kind Regards Offpeakluxury

Posted 6 months ago

“Excellent, friendly and professional, explained all the booking procedures, made the booking and confirmed it by email immediately.”

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Posted 6 months ago

“easy site to use”

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Posted 6 months ago

“Easy to navigate website entered my dates and the hote I wanted came up”

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Posted 6 months ago

“Very good deals and prices”

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Posted 6 months ago

“Easy to use, but occasionally difficult to decide what area a hotel is in”

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Posted 6 months ago

“All good at time of booking we wait and c if as good as your tele sales lady Pauline was”

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Posted 6 months ago

“Fairly easy to negotiate the website very pleased”

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Posted 6 months ago

“The booking process was very clear and easy to do. Lovely staff Ann Marie who explained everything. It was a pleasure to book.”

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Posted 6 months ago

“There is a lot of choice of good places to stay here at very good prices. We tried to match the offers by either going direct or through other Web sites, but Offpeakluxury came out as the best choice.”

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Posted 6 months ago

“Very helpful”

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Posted 6 months ago

“Booking on line seemed great only to get a call later to say my chosen hotel were unable to confirm the booking at that time. The OPL staff was very good in telling me she couldn't reach the hotel but would confirm or otherwise asap. It was an overnight stay between two others so we didn't want to be left without a bed. I got the confirmation call from your staff and hour or so later, which was fine.”

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Posted 6 months ago

“Very easy to navigate the site. Able to book a hotel in minutes”

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Posted 6 months ago

“The first time that I have used offpeakluxury to book a hotel, which had appeared as a special off in the Telegraph newspaper. I was slightly surprised that my creditcard appeared to me to have taken the cost of our stay, but after an email, the response, which was received promptly, stated that it was only a pre-authorisation. I received confirmation from the hotel a day later.”

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Posted 6 months ago

“Quick and easy to book via the website. All the information you need is there and it is easy to go through the process”

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Posted 6 months ago

“Nice and easy to make the booking and very satisfied with the offer and price”

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Posted 6 months ago

“Very helpful staff and a pleasure to deal with”

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Posted 6 months ago

“It was very easy to find the information I required, the available dates and details of the offer.”

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Posted 6 months ago

Offpeakluxury is rated 4.8 based on 5,627 reviews