Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,607 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,607 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful on the phone. Rang back when they said they would and sorted out our booking. Cheerful staff.”

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Posted 3 years ago

“Easy to find a suitable hotel for one night in the right location.”

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Posted 3 years ago

“Extremely easy to use there website and some awesome offers shall definitely be using them again”

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Posted 3 years ago

“having spoken to some one to make my booking was very pleased and she was very helpful”

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Posted 3 years ago

“Easy to understand offer and booking process.”

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Posted 3 years ago

“Having made the initial research online I actually made the booking direct with the central booking number”

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Posted 3 years ago

“I purchased a gift voucher from your website as a gift for my wife, upon booking our hotel and despite meticulously entering the code several times the Offpeakluxury website would not accept it. I therefore rang Offpeakluxury to utilise the voucher, the lady on the phone more than inferred it was my fault that the voucher code didn't work, saying it was probably because I had entered the code wrongly, eventually she accepted the voucher via a reference number. It is a shame that she was quite abrasive, as I have spoken with staff at Offpeakluxury several times and they have always been very polite, this incident will make me think twice before booking again and seek alternative discount booking companies.”

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Posted 3 years ago

Good afternoon Linda, Thank you for your review, although we’re sorry to learn that you were having an issue with your voucher. We have listened to the call record and did not find our member of staff to be abrasive or in any way anything less than professional. When supplying your voucher reference it was confirmed incorrectly, so could not be found on the system. This meant that an alternative way to identify the voucher had to be found, which is when you were asked for your purchase reference number. As no problem could be found with the voucher, it was suggested that possibly the wrong code had been entered by you, as there had been an issue confirming this in the first place. We’re pleased that your preferred dates were available and the reservation was completed for you. We hope you have an enjoyable stay at Flitwick Manor. Warmest wishes, Offpeakluxury

Posted 3 years ago

“Excellent company. Have used them several times & always been very happy with their service. Very pleasant staff.”

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Posted 3 years ago

“Easy to navigate to complete you booking”

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Posted 3 years ago

“Really easy to use website where you can get great deals at fantastic prices.”

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Posted 3 years ago

“Elaine was lovely and rang me back when booking was confirmed Booking was quick and easy”

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Posted 3 years ago

“Excellent customer service. Went above and beyond to help.”

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Posted 3 years ago

“Good prices. Easy booking with instant availability”

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Posted 3 years ago

“A good choice of hotels at excellent prices.”

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Posted 3 years ago

“Very helpful, good data base remembered me from a number of years ago.”

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Posted 3 years ago

“Easy to use website with the booking made quickly. Thank you.”

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Posted 3 years ago

“Offpeakluxury, makes things so easy. Saves you money, and are very efficient. Website nice and simple to use. Staff cheerful and very helpful when on the phone.”

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Posted 3 years ago

“Booked by phone, Victoria was very helpful & efficient. Have used Offpeakluxury before and was pleasantly surprised. Value for money.”

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Posted 3 years ago

“Quick and easy to book. Hope the stay is just a good”

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Posted 3 years ago

“Great website, easy to navigate and to find the best deals in quality, luxury accommodation in the UK. Fabulous offers available, some that are almost too good to be true (I know, I booked one!). I had occasion to contact them directly and they were very responsive, friendly, professional and helpful.”

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Posted 3 years ago

Offpeakluxury is rated 4.8 based on 5,607 reviews