Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,604 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,604 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite some problems with the company contacting me to confirm the booking it all went well. I requested two rooms, a double and a twin insisting that the twin has a walk in shower as this is essential. I received the confirmation but the walk in shower is not stipulated. I really hope this is a guarantee as one of the guests is disabled.”

Helpful Report

Posted 2 months ago

“Easy to navigate with good detail of what each hotel has to offer.”

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Posted 2 months ago

“I rang to enquire about availability of twin rooms and they were very helpful. Also suggested I called the spa direct to book a time slot before making the hotel booking if the spa experience was an important part of our trip. A very good point as it could have been very disappointing. Very helpful and friendly service”

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Posted 2 months ago

“Sophia was excellent in getting the detailed booking we needed. Fabulous deal - thank you so much. Website could not accommodate complexity of our needs.”

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Posted 2 months ago

“Very pleasant and helpful lady on the phone. Having discussed my requirements she was able to assist me with the booking.”

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Posted 2 months ago

“Better value than booking direct, hotel was unable to match price. Quick and easy booking process.”

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Posted 2 months ago

“This is the first that I have used Off Peakluxury and I found them be very helpful and they could not do anothe to help me with my booking, Iam very pleased with the help and their Knowledge of the Hotel that I have booked.”

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Posted 2 months ago

“Excellent professional service as usual.”

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Posted 2 months ago

“Great web site with choices on deals, very happy with it, looking forward to pur stay.”

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Posted 2 months ago

“I will never use again. The customer service team are all extremely passive aggressive which can only mean that they deal with many complaints! Had to postpone due to my friend having cancer and they were very cold about it - clearly did not believe me. Horrible people”

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Posted 2 months ago

“Excellent staff & extremely helpful in helping me to re arrange my holiday. I had to cancel due to sickness & was given a voucher. They kept in contact by email until we had it all arranged. Very happy with the service. 😀😀😀😀”

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Posted 2 months ago

“I had to use a voucher and rang Offpeakluxury to get some help with making a booking. They were excellent and everything was so straightforward and my contact was friendly, professional and efficient. Highly recommended.”

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Posted 2 months ago

“I had a particular requirement for our stay so emailed customer service and every time received a very prompt friendly, helpful reply. I phoned to confirm the reservation and pay and spoke to Julie, who had stayed at the hotel. She appreciated the potential mobility limitations so before taking payment checked with the hotel and arranged with them for the perfect accommodation according to our needs. 5 STAR PLUS.”

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Posted 2 months ago

“Super selection of hotels giving lots of details. Easy to connect with assistants who are super helpful. Highly recommended.”

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Posted 2 months ago

“Good value for money”

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Posted 2 months ago

“Very clear of what you offer and quick to book”

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Posted 2 months ago

“Very good hotel recommendation from the information given. Professional and quick to respond to all queries. This is my second time booking. I will definitely be making other bookings and recommending friends. This is how customers service should be conducted. Keep up the amazing work.”

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Posted 2 months ago

“Website informative and easy to use. However, made booking by phone as prefer personal contact. Colleague I spoke to was very helpful and pleasant.”

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Posted 2 months ago

“Good experience, simple to use , pity doesn’t accept American Express”

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Posted 2 months ago

“Great and simple and quick response to any changes. Great customer service. :)”

Helpful Report

Posted 2 months ago

Offpeakluxury is rated 4.8 based on 5,604 reviews