Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,608 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,608 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and competitive prices, well worth using OPL rather than going direct to hotel”

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Posted 4 years ago

“I have had to change a booking twice now due to recent events. Jemma, Sophia and Toni were great in helping me with my booking and also to the Boulevard Hotel in Blackpool for letting me reschedule twice.”

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Posted 4 years ago

“Never used Off-peak luxury before but have found a reliable source of great breaks, kept us up to date with everything and have definitely given me great confidence to use again, .......well happy”

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Posted 4 years ago

“Excellent service , extremely helpful on the phone and sorted our booking straight away.”

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Posted 4 years ago

“Great website easy to book”

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Posted 4 years ago

“I was looking for a good deal for a day trip and found it in no time Not only that but the email to let me know that the hotel was booked came in no time”

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Posted 4 years ago

“Kate, Julie and Sophia very helpful. Had vouchers and all sorted smoothly”

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Posted 4 years ago

“Very helpful members of staff, and satisfactory booking made very quickly. Thanks for all your help, would definitely use again.”

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Posted 4 years ago

“I had difficulty using my voucher to book a hotel on the website. I rang your company and they explained it was still locked in the system. Anyway I then booked a Danesford House break for 2021 with a very good operator for 2021. So got there in the end.”

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Posted 4 years ago

“Had major problems with my booking. 2 nights for two people needing two rooms. By sheer chance, when making dinner reservations, we found that only one room had been booked. I had paid, in full, for two rooms and would have been very upset upon arrival to learn that only one had been reserved. Both OPL and the hotel (Brudenell, Suffolk) referred to a ‘glitch in the system‘ and neither apologised, which would have been nice. Both seemed to think that all was fine as the booking has now been sorted out, with no awareness of the calls I have made trying to sort it out - hanging on for at least ten minutes with the hotel etc. I have had to phone the Brudenell again just now to double check that the booking is correct. I also had to ask OPL to confirm the corrected booking by email. Surely this should be standard practice? Not very impressed, although the staff were friendly.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. I must apologise for the error that was made on your booking and for the lack of apology when this came to light. Without doubt this should have been offered to you. Regarding the revised confirmation it is common practice to issue these after an amendment has taken place so I'm sorry it was necessary for you to contact us and request this. I'm pleased to hear you found our staff to be friendly and I hope you have a thoroughly enjoyable stay at the Brudenell Hotel. Kind regards Offpeakluxury

Posted 4 years ago

“In my short experience so far of OPL involving making and then changing a booking due to unforeseen circumstances I have been most impressed with the service provided. Julie from Reservations answered my email speedily and in full with good follow up emails. Whilst appreciating the lack of telephone contact, due to present external circumstances this should be reinstated as soon as possible.”

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Posted 4 years ago

“Nice and clear photos and description of hotels. Extremely helpful lady who took my call and sorted out our booking, even phoning the hotel to sort out a query for us. Jut hope the 3 day trip is as successful!!”

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Posted 4 years ago

“Very impressed with the hotel and offers on the website”

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Posted 4 years ago

“Offpeakluxury provided a personal service, changing dates was managed quickly and efficiently. They have a wide range of accommodation available, all of which appears to be high quality. I would definitely use them again.”

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Posted 4 years ago

“Easy Booking”

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Posted 4 years ago

“Excellent service and would definitely book through them again”

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Posted 4 years ago

“Very easy to book very polite and quick response if you have any questions We have been using off peak now for a few years always a pleasure to book with”

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Posted 4 years ago

“Bargin breaks and easy to book”

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Posted 4 years ago

“It is difficult to rate Offpeakluxury as the service we received from you appeared good however when we arrived at the hotel they had no record of our booking. They said that it was your fault. We had to show our booking confirmation which we fortunately had with us. Plus the hotel was advertised as having spa facilities - whilst we expected these to be limited we did expect them to be open as there was no indication to contrary. It was only when we got into the room that we discovered the spa was completely closed. Very disappointing given the price we had paid.”

Helpful Report

Posted 4 years ago

Your reservation was acknowledged and confirmed by the hotel shortly after it was made and subsequently your hotel confirmation was emailed to you. It is not possible for you to be in receipt of your confirmation without the hotel confirming your booking. We must apologise on their behalf and will contact them to make sure the same mistake does not happen again. There is a Coronavirus information pack available on our website for each hotel. The information is either provided by the hotel or if we are not in receipt of their pack there is some general information which we hope will assist our guests. This also includes the closure of any facilities if we have been made aware. For Kenwood Hall it states that the opening date of the pool and spa is to be confirmed. I'm sorry the spa was not available however I hope you still had an enjoyable stay. Kind regards Offpeakluxury

Posted 4 years ago

“I found a great choice of deals and locations on off peak luxury when looking for my wife's birthday. Very easy booking system.”

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Posted 4 years ago

Offpeakluxury is rated 4.8 based on 5,608 reviews