Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,631 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,631 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We spoke to Mary and gave her our requirements. She was very helpful, friendly, and thoughtful. Looking forward our stay.”

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Posted 11 months ago

“Easy to speak to a real person who was very informative who handled our enquiry quickly and efficiently. Thank you very much.”

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Posted 11 months ago

“Very helpful”

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Posted 11 months ago

“What a find! Was looking for something special to celebrate my birthday and this site came up trumps! Easy to use and a great price for what I wanted. Confirmation straightaway from both this site and the hotel - will definitely tell my friends and look at using this again. Couldn’t fault it”

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Posted 11 months ago

“Still waiting for confirmation”

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Posted 11 months ago

“Easy booking and very helpful customer service”

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Posted 11 months ago

“I made direct contact with your staff and they were absolutely amazing! They considered all my requirements made reservations simple and precise. Fantastic service and I will be booking more for the future. Well done!”

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Posted 11 months ago

“Easy to use called the hotel to book parking space really helpful I received confirmation straight away some good information about hotel and good offers prices good”

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Posted 11 months ago

“Website very easy to navigate. Good range of hotels. All clear and informative.”

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Posted 11 months ago

“Excellent helpful service”

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Posted 11 months ago

“Website great- they also very quickly answered a query I had”

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Posted 11 months ago

“I have received excellent service from offpeakluxury.com and would highly recommend to my friends and family. We were a tricky booking of eight people with different requirements and the staff at offpeak went out of their way to accommodate all of us. I spoke to a number of staff including Sophia, Julie, Anne Marie, Toni and Kirsty who were all very efficient and helpful. Well done offpeak !!”

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Posted 11 months ago

“The customer service lady was very polite and professional when taking my booking over the phone.”

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Posted 11 months ago

“I had a location in mind and used Offpeakluxury to arrange, confirm and undertake the booking. Many thnanks to Paula. She was attentive, knowledgeable and helpful. Communications were excellent, querys were adressed, answered and resolved, and the booking followed!”

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Posted 11 months ago

“Excellent yet again. I've been booking for years and the ladies are very friendly and knowledgeable, thank you once again Off Peak Luxury!”

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Posted 11 months ago

“Tge lady I spoke to was very helpful and efficient. This is our first booking with Offpeakluxury . If everything goes to plan we will be back.”

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Posted 11 months ago

“Offpeakluxury website is so easy to use. My husband and I have booked on several occasions over the years and are always delighted with the the various, excellent accommodation that Offpeakluxury has to offer, whether it be a Hotel or Castle.”

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Posted 11 months ago

“The process of changing my booking details ie to a different hotel was pretty good. The customer assistant was very good and the process ok except when my chosen credit card was not accepted because they're system stated the card isn't registered to my address - which it is ...I changed to a second card and the booking was confirmed. However the assistant could not give me a refund for card 1 for 24 hrs to be done by a manager. I find it very odd that their system could take money from my first choice card immediately , but it was not accepted !!?? I haven't received notice of refund yet .”

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Posted 11 months ago

“Many thanks for all your help. We have used you several times before and have always been extremely pleased with the very efficient service.”

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Posted 11 months ago

“Easily negotiated website and fast , efficient booking service. Confirmation personalised which is a nice touch!”

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Posted 11 months ago

Offpeakluxury is rated 4.8 based on 5,631 reviews