Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,606 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,606 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Painless, efficient and really easy to use.”

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Posted 2 years ago

“Tony was so helpful !!!”

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Posted 2 years ago

“Very straightforward.”

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Posted 2 years ago

“Last minute booking,lady who took booking very nice and friendly,and ran through everything before booking confirmed..Very easy..and straight forward.”

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Posted 2 years ago

“I phoned to check some details before booking and spoke to Mary who was lovely and so helpful. She contacted the hotel to check availability and rang me back and even called me to check I’d had the confirmation email. I look forward to booking with you again”

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Posted 2 years ago

“After receiving the email below, I would just like to state that attention to detail is important. My name is Mr Everson & NOT Mr Evans, which you can imagine from your perspective as a Hotel Booking Service is a quite important piece of information to be correct. Your No.1 job as a Hotel Booking Service is to provide hotels with your customers bookings In this you failed, so I will not be giving you a higher rating than 1 and do not appreciate begging emails to try and get me to adjust my score rating Luke Everson Dear Mr Evans, We have just received your 1 star review, I am sorry that you felt it was necessary to leave us such a low score and comments. Had we been made aware that your reservation was not in place for the correct dates, we would have looked into this with the hotel for you. Unfortunately, we were not made aware, or given an opportunity to assist. I can confirm as per your confirmation, your booking is for 11th April 2 nights. The way our calendars/system works with some hotels, including the Wood Norton, the booking drops straight into the hotels system and also a confirmation email is sent to the hotel confirming your name and the date of your stay. It's disappointing to hear that your booking was not in for the correct month, however I am pleased to hear the hotel rectified this problem promptly. I am unsure why your booking was in for May, but can reassure you no error was made on our side because of the way that our calendars work with The Wood Norton. It would be appreciated if you could reconsider the low score left for us and comments. Do let us know if we can assist with anything. We hope you enjoy your stay. KInd regards Sophia Assistant Reservations Manager offpeakluxury.com 0333 2125 594”

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Posted 2 years ago

Dear Mr Everson My sincere apologies for addressing you incorrectly, this was indeed an oversight on our part. Regarding your booking, we can only apologise that the hotel had this to arrive on the incorrect date, however, this was an error on their part. Your booking was made with us for 11th April and your booking confirmation sent to you was for the correct dates. After seeing your review online, I immediately called the hotel to be informed that the error with your arrival date had been resolved and that you had checked in. The hotel also assured me that you were happy with the outcome. As my colleague mentioned, we are disappointed to receive a one-star review through no fault of our own. I have called the hotel this morning to ensure that there were no further issues during your stay and the hotel assured me that you had a lovely stay. Kind regards Off Peak Luxury

Posted 2 years ago

“I had to phone as I could not book a second room for friends within the same offer. The call handler was extremely helpful, polite and efficient and found a solution that suited our needs. I was very impressed.”

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Posted 2 years ago

“The package deals are excellent”

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Posted 2 years ago

“I made a mistake with our dates, it was easily fixed on the web site and then we had a follow-up call from the office to make sure everything was ok.”

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Posted 2 years ago

“Very easy website to navigate and great hotel deals.”

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Posted 2 years ago

“Excellent service , emails sent and I got an immediate response, booked by telephone spoke to Victoria who handled my requests and queries in a polite manner and was lovely to speak to. I would have no hesitation in using this service again.”

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Posted 2 years ago

“Treated my enquiry very well and went the extra distance on a query re hotel website…humour as well from Paula”

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Posted 2 years ago

“Such a great offer and a good easy process with great communication.”

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Posted 2 years ago

“Easy to navigate and had the hotel I was looking for.”

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Posted 2 years ago

“Very good service & fast response. Website was showing dates unavailable but booking confirmed following a phone call to your sales team - great work !!”

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Posted 2 years ago

“Extremely satisfied”

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Posted 2 years ago

“We have recently booked a holiday in Devon. The staff at Offpeakluxury were very helpful in helping with the booking. We have used them on several occasions and will hopefully continue to do so in the future.”

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Posted 2 years ago

“Anne Marie very helpful and professional, confirmed with hotel about being dog friendly, called back and the booking was completed within minutes”

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Posted 2 years ago

“Used more than once. Dinner, bed and breakfast rate is really good value.”

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Posted 2 years ago

“The girl i spoke to was very nice she was very helpfull and helped a lot many thanks Angela Majid”

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Posted 2 years ago

Offpeakluxury is rated 4.8 based on 5,606 reviews