Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,604 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,604 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lady I spoke to (Paula) was very helpful getting us the dates we needed as we couldn't get the availability on line. She found a solution and now we are looking forward to our break”

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Posted 3 months ago

“Easy to use. Positive experience”

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Posted 4 months ago

“As always the OPL staff were very knowledgeable and helpful”

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Posted 4 months ago

“Booked with Offpeakluxury for a hotel previously. Excellent service and great offers. Would highly recommend.”

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Posted 4 months ago

“Recieved gift voucher and booked a stay in the Cotswolds. Rang the offices to book and they could not have more helpful. So far a very pleasant experience and now we are looking forward to our stay.”

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Posted 4 months ago

“The website is easy to use and booking the deal went smoothly.”

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Posted 4 months ago

“Quite happy with the service provided.”

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Posted 4 months ago

“Excellent 5 star service as usual.”

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Posted 4 months ago

“I've used this site many times and have always received a first rate service. Any issues are dealt with efficiently by the team. Great job! ❤️”

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Posted 4 months ago

“Easy to book and seemingly ( we haven’t yet taken up our booking) a good value product.”

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Posted 4 months ago

“Straightforward, good value and easy to book”

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Posted 4 months ago

“Dealings satsifactory”

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Posted 4 months ago

“Very nice lady answered the phone and understood what i required very good”

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Posted 4 months ago

“Excellent, helpful and polite, efficient staff.”

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Posted 4 months ago

“Telephone service was clear, helpful and friendly. Swift and efficient too. Couldn’t ask for more.”

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Posted 4 months ago

“Clear description of offer-easy to book”

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Posted 4 months ago

“Very happy with the service thanks”

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Posted 4 months ago

“The whole experience was very easy and step by step instructions made it easy for me as I don't use computers or phones a lot”

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Posted 4 months ago

“A very good experience, all the staff were so helpful, pleasant and paid attention to detail with confirmation phone calls and emails....would definitely use the company again, thanks.”

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Posted 4 months ago

“Had a voucher given to us for Christmas (that lasts 12 months) for a stay @ the snooty fox with lots of extras, when tried to book that offer including all the extras the deal was no longer available or the date we wanted. So off peak luxury offered to put the money back on our code so we could book somewhere else. Fair enough. After that they phoned and said because the person who bought the gift used a blue light discount that was deducted on our new code. Unfair. They did not tell us this until after it had been converted. Also after conversion all prices had gone up so we had to settle for something of less value or pay extra which in the end we did. I hope in the future they would be more upfront with costs to customers. Also it is not fair that somebody books a deal which is a 12 month validity to then after a few months say this deal is no longer available (the snooty fox). Both should be ashamed.”

Helpful Report

Posted 4 months ago

Hi Stacy, We’re so sorry that you experienced some issues using your Hotel Break Gift Voucher. I’ve now been informed that our team have since found you a suitable, alternative booking and have refunded the extra money you had to pay. There have been some recent changes to our system and it seems a technical issue led to an incorrect value on the new voucher - we’ve looked into this and the issue has been resolved and your voucher code credited accordingly. As for the expired offer at The Snooty Fox, this is a rare occurrence, due to circumstances that were out of our control, and we’re sorry that in this instance the offer was no-longer available to book on your desired dates. I hope it reassures you to know that this isn’t a situation we encounter often. On behalf of all of the team at Offpeakluxury.com, we’re sorry for any inconvenience caused and we hope you enjoy your break. Kind Regards Offpeakluxury

Posted 4 months ago

Offpeakluxury is rated 4.8 based on 5,604 reviews