Offpeakluxury Reviews

Name: Offpeakluxury
Address: Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge
Rating: 4.77

4.8 Rating 5,607 Reviews

98 %

of reviewers recommend Offpeakluxury

Company Reviews

Metrics

Info

4.8

Based on 5,607 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Location:

Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB
Hebden Bridge
HX7 7AB

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Offpeakluxury 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent range of hotels and packages. Website is clear and easy to navigate. Customer service staff are friendly and knowledgeable. A great company to deal with.”

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Posted 3 years ago

“I found an amazing array of luxury options. I was able to easily and quickly boom my stay. On receipt of my booking confirmation I noticed I had booked the wrong date and was very quickly and easily able to rectify this. Very happy.”

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Posted 3 years ago

“We have booked with off peak several times now and on every occasion we have found the experience very pleasant. If we have ever had to speak to staff, they have always been very professional and cannot do enough for you. Fantastic.”

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Posted 3 years ago

“The website is easy to navigate, and I like OPL because you can see exactly what package is being offered at each hotel, and each level of room. I must admit they were a bit reluctant to refund my booking last year when the hotel was closed due to covid - I got it eventually but it was a bit slow. Generally I have been very happy with my bookings through OPL and would not hesitate to use them again, and recommend them to others.”

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Posted 3 years ago

“Very helpful assistant who made it easy to book. She answered all my questions.”

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Posted 3 years ago

“This is the first time I’ve used Offpeakluxury. The website was informative and the booking procedure was straightforward. I hope the hotel is as good.”

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Posted 3 years ago

“Excellent value for money and straightforward easy booking”

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Posted 3 years ago

“The booking assistant was very helpful and requested my wishing what I asked for very polite will definitely use you again.”

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Posted 3 years ago

“Not used Offpeak before but I must say the lady who took my call (Elaine) was really helpful and knowledgable and so friendly.”

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Posted 3 years ago

“Good value for money”

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Posted 3 years ago

“We were bought a voucher and had the hotel booked pre Covid but it was cancelled.OPL extended the voucher so we wouldn’t lose it ,so that was good.Weve rebooked the exact same deal for later this year and had to pay extra.I understand prices change but there was no explanation anywhere which would be useful and may put some off if they see what they consider to be an extra charge.Would have been top marks but for this”

Helpful Report

Posted 3 years ago

Dear Mr Appleton, Thank you for your review. There have been some rate changes with hotels for various reasons which cannot be advised in a blanket response on the website. However we would have been happy to look into any queries you had at the time of re-booking had we been contacted. We're very pleased to hear that your experience with us has been so positive, especially with the extra challenges the last year has given us. We hope you enjoy your stay later in the year. Best wishes, Offpeakluxury

Posted 3 years ago

“Very helpful, and polite, dealt with my queries quickly.”

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Posted 3 years ago

“Easy to use and offers good value”

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Posted 3 years ago

“A good valued site, some good deals. Due to COVID had to cancel so was give a voucher, able to reuse for a similar weekend but cost me £30 more which was a shame.”

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Posted 3 years ago

“Website easy to use although I did contact Customer Service to ask a question therefore booking completed over the phone. Excellent service.”

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Posted 3 years ago

“Very simple re arrangement of a stay cancelled due to covid. Quick responses and all booked for June. Cant wait!”

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Posted 3 years ago

“Very good and easy to use website. Also everyone I have been in contact with have been very helpful”

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Posted 3 years ago

“Easy to use”

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Posted 3 years ago

“Excellent website to navigate. Very good descriptions of details of hotels.”

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Posted 3 years ago

“Contacted via phone to raise a question regarding making a booking using a voucher. Both of the ladies I spoke to were extremely helpful and all information provided as promised. Couldn't ask for better service.”

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Posted 3 years ago

Offpeakluxury is rated 4.8 based on 5,607 reviews