Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,476 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After technical issues with the first helmet, contacted you and was resolved quickly and efficiently Thank you so much The helmet was just the job as forgotten lights on his bike is now a thing of the past 😁👍🏻 My son loves it , now all his buddies want them”

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“My son loves his hoverboard with go kart attachment. We did have a problem with the hoverboard but this was swiftly repaired and returned to us.”

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“Great service, happy with purchase.”

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“Great item, my son was impressed. The delivery was next day- free of charge.”

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“Pleased with the hoverboard- after 2 years it developed a fault. However, Alex at Hoverboard was excellent at resolving the issue. Great communication and efficiently arranged to return the board for repair. All working well now.”

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“The Hoverboard is good, just sometimes only one weel switches on”

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“I brought two of these for my sons. They love them. They are a little tricky to get the knack of, even with the kart on, but they got there eventually. Very good quality and great value prices. Would buy again. My sons are 6 and 9 but even my 5 yr old can do it.”

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“Had issues with the scooter, despite my frustration the company are currently dealing with the situation and have been very helpful so far”

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“Had an issue with a wheel . Resolved quickly.”

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“Great and fast service”

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“Product is great, unfortunately delivery was delayed by official hoverboard kept me updated.”

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“Bought this hoverboard for my son who loves it. Good quality!!!”

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“I got my son a hoover board for his birthday. Unfortunately it was faulty. After a bit of time trying to get in touch I spoke with someone at customer service who sent me a direct email asking for a short vid. Email communication commenced. Sent the item back on the Saturday and a new one arrived back on the Thursday. No issues at all. Only criticism was that they never let me know the outcome only got an email which I assumed was the hover board was a delivery confirmation off dpd. Now working fine and he is happy.”

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“Not actually used hooverboard yet as its for my sons birthday in a few weeks but delivery was amazing ordered on the friday and it was delivered lunch time on the Saturdays”

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“The product it s funcțional and good. Thanks.”

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“Hoverboard has a fault and had to send back for an engineer to look at. The customer service has been great via email however we had to pay our own postage to send the hoverboard back. We haven’t heard yet if it is fixable but there is a 1 year warranty so I’m hopeful we will either get a fix or replacement. Again customer service has been great so far, so fingers crossed it’s a fix or replacement we get soon!”

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“I love the scooter. The seat the lights everything. I don't like the fact that less than a month later I'm having to send back because the motor keeps cutting out. But the customer service and the help received is phenomenal”

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“Feel quality, 6 year old was unfortunately too light, he's 25.2kg, minimum weight 25kg listed on product, it however doesn't register him on it, only one side will work most of the time - fine with heavier people like myself. Need to revisit the minimum weights. This was his main present and its not use able and leaves him frustrated. If your over 30kg though get it - so much fun! Retains charge well.”

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“Grandson loves his hoverboard after trying his friend’s. As it’s Christmas Day he’s only tried it indoors but has took to it quite well. It seems very well built and very responsive. Only downside when opening on Christmas morning it had a deep gouge in the paintwork. Very disappointing.”

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“Ordered bundle, didn't realise until opening box acqwek before Christmas that only the hover board was in the package no kart. Impossible to contact by phone, but they did respond next day to email and despatched kart same day, delivered the next day so Christmas saved for my little boy”

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Official Hoverboard is rated 4.8 based on 3,476 reviews