Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,476 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not recommed. My wife bought a hoverboard for our child. It lasted a day. This company sells Faulty products. The products are not genuine and come with no paperwork of authentication. The electrical items have not been tested to UK regulations therefore are unstable and unsafe.”

Helpful Report

“Did not hold up to their guaranteed Xmas delivery, told one week before Xmas that it MIGHT turn up so offered an alternative which wasn't the one we wanted, so as you have a 9 yr old that has asked Santa for a hover board you don't want to disappoint so had no choice but to go with the hoverboard that she didn't ask l for just so we knew it would arrive in time for Xmas!”

Helpful Report

“Worst company ever they don’t respond to emails they didn’t even send the right colour. A few months after use it doesn’t work either. Scammers”

Helpful Report

“Don’t buy anything from them but if you have already made a mistake if anything goes wrong with your scooter get it repaired locally even if you have warranty for the very small things like a charger o and cable they ask you to send it back to them and then you receive an email that you need to change motor and battery if you deny that you have sent them fully functioning then they come with another story that this has been damaged during the transit end of the story is they will charge you £200 for the charger which you could get in £15”

Helpful Report

“Shocking experience with the customer service department ment to have 12 month warranty but told basically to buy another scooter never again will I order from this cowboy company”

Helpful Report

“Item was delivered later than promised according to their website. When opened on my son’s birthday (same day it arrived) the charter did not work and there seemed to be issues with the hoverboard itself. After chasing I finally received a new charger a week later. That did work but proved there was an issue with the board, only the right side worked properly and the left was intermittent. Now chasing a response to return it. The customer service from this company is shocking. From ignoring you to condescending. They are not available at weekends and start late each day. Will only recommend people avoid this company and this product based on my experiences”

Helpful Report

“TX85 Scooter was no good came with missing screws and screws with no hole to fitt a allen key. scooter did not operator properly scooter speed up then cut back. I returned the scooter four days after perchase on the 31/08/2023 and still havent recieve a refund todays date 27/02/2024”

Helpful Report

“Absolutely disgusting but my son the scooter and he’s only used it since Christmas Day didn’t work sent it back now they reckon it’s water damage and they want me to pay £290 to fix it it only cost me £250 to buy it cost me £20 to send it back absolutely disgusting customer service will never buy from these again. Please do not buy you will get conned”

Helpful Report

“We received a hoverboard, it did not work, kept going round in circles, made banging noise, kept stopping. No help from the company, they do not answer their telephone or answer emails, I think they are a disgraceful company. We have a very disappointing grandson. Who does not understand why he cannot be sent a replacement We have been in touch with trading standards, who have told us what to do and that the law is on our side. This should not be necessary, a good company should have sorted this out,”

Helpful Report

“Bought 2 g2 off road bundles as a Christmas gift one of them broke on Christmas Day just went round in circles can’t get hold of anyone on phone only email and they take days to get in touch and it’s all automated it’s been 2 weeks and still not received a returns label this is not a trustworthy company DONOT use them”

Helpful Report

“Whatever you do do not buy from this place. Opened our daughters hover board on Christmas Day and its broken. Company not replying to emails or not taking calls. Stay clear of this company!!!”

Helpful Report

“Absolutely shocking customer service. Ordered a e scooter for my son for xmas and it wouldnt power on. I tried calling offical hoverboard and its always the same recorded message to say that they cant answer thier phones. Live chat dosnt work and they are slow at responding to emails and when they so its stalling tacits. Stay well clear of this company as they dont care that i have a really upset 12 year old looking for his xmas pressie.”

Helpful Report

“shame on you, I didn't get the package or the money back”

Helpful Report

“Absolutely would not recommend, I ordered the package bundle with personalisation the first week of November. I was informed that I would receive my order guaranteed the first week of December, this did not happen. I received my order today which is 1 month and 9 days after the order date, without the personalised kit which I have now been informed that it has been sent out separately. When you try and contact this company you will hear a pre recorded message stating they are busy, they will only answer emails.”

Helpful Report

“Ordered 2 hoverboards. Have still not received them! Nobody answers my emails and the phone number states due to this busy period they are not taking calls! Would not recommend avoid. Could be a scam!”

Helpful Report

“Getting worried! Ordered the hover board on the 22nd of November still has not arrived. Fingers crossed it will be here before Christmas Day”

Helpful Report

“www.officialhoverboard.co.uk **SCAM WEBSITE** Placed order over a week ago, nothing received. Phone number goes to answer machine. Address is serviced office. Looks like a sham director on the company. No response to emails. I should have known better and checked if they were contactable first. Don’t get scammed, they are ripping off people. Reporting to police, who probably won’t do anything.”

Helpful Report

“Extremely dissatisfied with the customer service, I have handed in my scooter for inspection and have not received a response or email In the last 3 weeks! Moreover, none of my calls are being picked up either and I’m a just told to send emails thag don’t even get responded to.Must say there customer service is extremely unreliable and inconsistent and frankly appalling.”

Helpful Report

“Cheap nasty goods”

Helpful Report

“Do not buy any Christmas presents from this bunch of cowboys. The worst company I have ever dealt with and you will 100% waste your money buying any product from them.”

Helpful Report

Official Hoverboard is rated 4.8 based on 3,476 reviews