Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,433 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices. Very easy to order on website. Super fast delivery which was free. Recommended.”

Helpful Report

“Grandson loves his hoverboard after trying his friend’s. As it’s Christmas Day he’s only tried it indoors but has took to it quite well. It seems very well built and very responsive. Only downside when opening on Christmas morning it had a deep gouge in the paintwork. Very disappointing.”

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“Very good product easy to setup and get going.”

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“Super fast delivery and really happy with the products. The charge has lasted ages and the kids are loving them. Highly recommend!”

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“I ordered a hover board bundle for my daughter for Christmas after it was advertised that the hoverboard had a guaranteed delivery date of 22nd December. DPD made contact the following morning after I had ordered the item and said that the delivery would probably be after Christmas. Having contacted Official Hoverboard asking for a full refund so that I could go to a shop in time to buy a hover board for Christmas Day, I was emailed by customer services stating that the hoverboard would definitely arrive before Christmas and that they have a contract with DPD to guarantee delivery before Christmas. No hoverboard later, and zero contact from either DPD or official Hoverboard has left me completely infuriated. Why advertise a guaranteed delivery date that can’t be kept, especially when it is a child’s gift for Christmas ??The worst part is that there was enough time for me to recover the situation before Christmas Day if the cost of this item was refunded when I asked. I deeply regret using Official Hoverboard to purchase this Christmas gift.”

Helpful Report

“This review simply relates to the fact that it hasn't been delivered. The 1-2 working days should have seen it delivered by Thursday 22nd December. DPD are now indicating that this will not now be delivered until Wednesday 28th. This is a Christmas present that cannot be given on Christmas Day, disappointing a child. I will now try to get something else at short notice and I will return the item when it eventually gets to me. Disappointing service.”

Helpful Report

“Ordered days before last Xmas delivery date sent with dpd local been stuck at one of dpds depots for days now no explanation or anything no chance of coming in time for Xmas spoke to official hoverboards and they just keep saying it will be here but there’s no way it’s just stalling tactics they’ve taken the money for an order that they have not fulfilled so unable to get anything else Christmas ruined not happy!!!!!!!!!!”

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“The hoverboard is robust yet unique in design and features now with the added cart its now amazing will be a great gift for all the kids x”

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“Ordered bundle, didn't realise until opening box acqwek before Christmas that only the hover board was in the package no kart. Impossible to contact by phone, but they did respond next day to email and despatched kart same day, delivered the next day so Christmas saved for my little boy”

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“Despite it being Christmas week, my order was delivered promptly. Really good service”

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“Ordered 2 boards, one is fine, the other makes a terrible grinding noise, sent it back for a replacement and they just sent the same one back to me with the same fault. Would not deal with again”

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“Looks amazing, but not had chance to use it as it’s my sons Xmas pressie”

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“Fast delivery boards look fab won't know how they are until Xmas hopefully 2 happy kids”

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“I am very happy with this Hoveboard. My 9 years old daughter love it .”

Official Hoverboard 5 star review on 19th December 2022

Helpful Report

“Fantastic my daughter is so happy”

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“Bought for my granddaughter for Xmas It hasn’t been tried yet but it looks amazing,it also sounds good when connected to music through Bluetooth.”

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“Very well made, my son loves his new hoverboard”

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“Very fast and reliable service. Would highly recommend.”

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“Very good from start to finish”

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“Orderd hoverboard and kart bundle was delivered by DPD 2 days later ( great ) but only hoverboard has been delivered NO KART. No contact number to get through to speak to someone.”

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Official Hoverboard is rated 4.8 based on 3,433 reviews