Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,476 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After having a ride of my pals electric scooter I was hooked.”

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“Fab service , quick delivery”

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“Quick delivery, perfect for my 6 year old he loves it”

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“Very happy with purchase, had an issue with the seat, contacted them and they sent a replacement seat the next working day. Would recommend this company.”

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“MIsleading - They advertise a battery life of 2 hours on their site, I purchased a board and kart then emailed to enquire why I was only getting 40 minutes. I was told this was expected which directly contradicts what they say on their website”

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“We have bought one for our son for Xmas and we were really impressed with it, that we bought another for our daughter for her birthday, they even went out their way to make sure it was here for her birthday, highly recommended ⭐️⭐️⭐️⭐️⭐️”

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“Fast delivery, great product”

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“this product was not good and in 2 weeks it had stopped working we had sent it back and they said they could not return our money even though we only had it for 2 week they said they would fix the product but only if we paid but it still had warranty they still have our scooter and they said it will cost us money to return the scooter to us”

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“DO NOT BUY FROM THIS COMPANY! I ordered a hoverboard kart for my daughters 10th birthday, the box was battered all on one side when it came and soaking wet, we unpacked goods which were luckily all fine, we had no choice to get rid of the box. When setting up the kart my partner realised he’d ordered the wrong one, so unused we put it in another box as it was and asked if we could send back and the problem we had with original packaging, this was in the 14 days which all goods can be sent back, we were told no absolutely not unless in original packing, I explained this was impossible, to which the response was DPD photo looked ok, yes on the good side!! I’ve been ripped off by £60 and a very upset little girl. I should have read trust pilot before buying. Disgusting service”

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“Unable to contact this company, have made many many attempts via email and telephone for after sales service as had endless issues with this scooter which should be covered under a warranty process if they would return my calls and emails. Buyers beware..”

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“Selling replica scooters and passing them off as the real thing. Refuse to reply to messages. Trading standards are being informed! No doubt this company will dissolve and they will start as something else. AVOID!!”

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“*BEWARE* Possibly the worst company I have ever had the misfortune to deal with. Bought my daughter a hoverboard and Kart for Xmas, hoverboard AND hoverkart were faulty, have been trying to sort this out since Boxing Day and it is now 27th January, don’t reply to emails, don’t reply to contact on website! Literally just take your money and never speak to you again! Stay well clear! 😡”

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“AVOID!!! You don’t even deserve the one star!!! Bought as a Christmas present for our son, it has a fault with it so he’s not able to use it. All messages, emails and calls have been unanswered. Shocking, as I see your happy to take peoples money still and people can still buy them.AVOID this company!”

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“Useless in UK. Illegal to use as it's classed as a motor vehicle under the RTA 1988. Hence has to be insured. No insurer, not even Lloyds of London will cover them, in short uninsurable. So police will confiscate and not give you the item back. Unless you only use on private land of your own or with the private land owners permission. Just giving info so you make informed decision when purchasing. Alot of this depends on the jobsworth you come across to be fair. Peace”

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“Dont buy don’t buy £250 for this board used twice then a burning smell from motor,sent it back and they charged £40 apparently not covered by warranty,buy from a more reputable source,buy from these cowboys at your own risk!!!!”

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“My son saved up for this E Scooter (he was so excited) but it arrived with a faulty battery. We followed the app test to prove this but trying to get a refund is near impossible. Yes we are on lockdown and resources are limited, however the company are still able to sell products. The customer service is poor, I just hope that they will eventually respond to our emails and refund my son his money.”

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“Its a waste of money dont buy it”

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“Awful service friend ordered faulty item and now ignoring her. Single parent 2 small kids. Out of order!”

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“Absolutely brilliant , they are so much fun and my girls are so pleased with them . Best thing we bought for them ... Even us as parents love them 🤣”

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“Never ever order from this website. Ordered my son a scooter for Christmas opened it ready to wrap for him. Inserted the charger and faulty from day one. Sent videos and endless calls and emails stating it was faulty. I was told there was nothing wrong with charger and thats how they fit.They then told me because the scooter was already fully charged to let my son open it Christmas day and ride it until the battery went dead, and try charging scooter as it was fully charged and we could not tell if it was charging. Christmas day afternoon my son went out on it, came home when battery ran out to charge it up. And guess what? Wouldn't charge sent an email, tried ringing countless times and sent message. Due to it being Christmas week guess what it was closed. Its now 4 weeks on have a very very upset son who still has not had his Christmas present. Appalling customer service and we still are awaiting a refund.”

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Official Hoverboard is rated 4.8 based on 3,476 reviews