Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,476 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

Write Your review

Tell us how Official Hoverboard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and well packaged it is for a Christmas present for my 9 year old son so not used yet. He had one two years ago but stopped working after a year due to getting wet which the manufacturer warns about.”

Helpful Report

“My order commig with a delay but I'm happy because I have present for Christmas for my son”

Helpful Report

“Delivery delayed but excellent communication.”

Helpful Report

“Ordered on 30th November, charged on 1st December, delivery promised by 5th December and delivered on the 8th December. No communication regarding the delay therefore, I had to contact the seller as I was worried considering the amount of money, £215 paid.”

Helpful Report

“The delivery was very efficient but I haven’t open the packages as it is Christmas present so I cannot be able to comment on the hooverkrat until after Christmas.”

Helpful Report

“Hummer G2 All Terrain, Hoverboard & Kart (Galaxy Pink) So far I’m fairly satisfied with my purchase as opposed to the negative reviews that I’ve read online. The only downside that I can constructively criticise and do agree with previous reviews (hence the 4 stars) is that through my personal experience Official Hoverboard really need to reevaluate their communication with customers. I have tried on several occasions to email and phone Official Hoverboard directly, however, no emails have been responded to and all of my calls have have been met with a message stating that they are unable to answer the phone due to COVID - this is a very outdated reason for poor customer support/service. That said, I was able to get in touch with Official Hoverboard via the chat-applet which I found available on their website and was able to have my query answered satisfactorily. Overall, I would hope that Official Hoverboard takes my review in the positive way that it is intended (constructively) and makes positive changes in order to improve their customer service.”

Helpful Report

“Very prompt delivery. Have not taken out of the box yet as was orderd for a Christmas present for my grandson”

Helpful Report

“Easy to purchase - gift for our daughter this Christmas”

Helpful Report

“Ordering was quick and easy and my hover board arrived really quickly. Haven’t used it yet as it is a Christmas present but it look amazing and can’t wait for my daughter to try it!!”

Helpful Report

“Came quick it’s all looks okay! Not opened and tried as it’s for Christmas and can’t wait to see her reaction 🥰”

Helpful Report

“My son is delighted with his hoverboard which arrived today for his birthday.”

Helpful Report

“Very helpful Good communication”

Helpful Report

“My son was so exited when he received it, he was in his glory going out on it, few hours later he came home crying, one of the bolts for the hand control had came out, he spent 2 hours with his dad trying to retrace his steps finally found it. definitely think they should extra bolts.”

Helpful Report

“Amazing service. Fast delivery. Great.”

Helpful Report

“I received my scooter yesterday and I'm really happy with it, but there has been a letdown too, after plugging in and charging for first time the charger cut out half an hour in and now does not work, it got very hot. Hopefully you could send me a new charger as it hasn't had a chance to fully charge. Regards Paul”

Helpful Report

“Very quick delivery and good communication.”

Helpful Report

“Super fast delivery”

Helpful Report

“My son was thrilled with his hoverboard and kart and has used everyday since I put it together. We love the styling, including colour choice, bluetooth (to play music) and the flashing lights. It came surprisingly quickly too. Best buy this year.”

Helpful Report

“Having brought two hoverboards for my daughters this year at the same time, delivery, packaging and simplicity of ordering was brilliant. Once unboxed and charged easy to set up and away when the girls. Brilliant addition to the household”

Helpful Report

“Overall good product, However small part loose inside of a board I’ve had to send it back and still awaiting for it to be looked at. Hopefully with some luck it will all be repaired and sent back so far good customer service”

Helpful Report

Official Hoverboard is rated 4.8 based on 3,476 reviews