Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,463 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,463 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much for your telephone advice ahead of purchasing, and for succeeding against the odds to get the two board/kart bundles with us before Christmas! We have two very happy boys (7 and 10) who are thrilled to bits and embracing family walks even more than normal ! 🤣”

Helpful Report

“Amazing hoverboard. One seriously happy 10 yr old excellent service. Thank you”

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“Great scooter great price they were very supportive when choosing the scooter for me and arrived the next day!”

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“I purchased a hover board for my granddaughter for Xmas, it had to be pre ordered with a delivery date of 22/12. It arrived 16/12.so well done to all involved, also I was very impressed with the packaging. It looks absolutely stunning a much better finish than I thought, can't wait to see my granddaughter's face on Xmas day, thank you all so much.”

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“Over the moon with the two hoverkart bundles that I have ordered for my sons for Christmas. Well packaged & look amazing. Despite delay in delivery, the customer service was excellent with email updates. When I requested a phone call, they responded promptly & dealt with my questions in a polite, friendly & helpful manner. They could not have done more & I have emailed personally to express my thanks for their excellent customer service.”

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“I ordered a hoverboard for my son & was anxious that it wouldn’t be here in time for Christmas. Customer service was great & all of my emails were answered quickly, reassuring me and updating me regarding the delivery date. The hoverboard has arrived today as promised & is very well packaged. My son will be a happy boy on Christmas Day! Thank you very much!”

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“Excellent service. I called them to enquire about delivery of my sons hover board couldn’t get through to them 5 minutes later they call me ?? and answered all my questions, board arrived 1day early cracking product”

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“So for starters, I was told my delivery was next day and that was incorrect. The scooter its self is nothing like I expected maybe its fault, but it doesn't even go past 7km/h on a flat. The light looks like the front cover has got a massive scratch or crack I can't tell because it's got so many scratches on the front of the light. If the main problem with is the speed/acceleration can be fixed then I will happily change my review.”

Helpful Report

“Company is untrustworthy, I’ve had a similar experience to the other reviewer. They failed to deliver on the original date promised. Failed to deliver on the next date they promised. They didn’t get in touch to apologise or explain what was going on. When I eventually managed to contact them (again I got no response via telephone, live chat, email, web form for over a day in spite of 24/7 support promise), I was told they didn’t know when/if they could deliver my order. If they had been honest and upfront about this sooner I could have got my son a board he wanted from somewhere else and got a refund. We reluctantly agreed to an alternative design, providing it was the bundle (I.e. kart in matching design.) it arrived today... with a plain black kart. Totally selfish company who put their own needs ahead of their customer’s.”

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“Expertly parcelled. Easy instructions. Very pleased with product. (Scooter). Bonus! £100 cheaper than other stores.”

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“Order due 20th November, order delayed without any contact, when I contacted them to ask when it would be ready they advised no later than 3rd December, still no delivery of my order today, despite contacting them over the last 3 days via their WhatsApp chat, i have had no response and their contact number doesn't work when trying to phone them”

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“Avoid this company. Had a board on order since October. We are now today on December 1st and still no board. Even though had emails to say it’s on its way. Can’t get hold of anyone on the number attached to Google and website. So dropped them a email and the response is laughable... please people avoid this company!!! I am having hells job getting my board/refund from them!!!”

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“What an outstanding bit of kit this Hoverboard is ! So solid , so well put together , so sturdy , easy to assemble and looks and goes superb . I would fully endorse this product and I’m so excited to see my boys face when he gets it Christmas Day . What a present !”

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“Does anybody electric scooter die really fast when u are on it”

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“Came within 2 days”

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“The item arrived in time,great quality and very good customer service.”

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“My 9 year old loves it and seller was so helpful now my 6 year old wants one it’s that good she loves it too”

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“Great hoverboard excellent quality and as described”

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“Great fast service and great boards - no issues after 18 months heavy use..”

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“Great communication and quick and easy service”

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Official Hoverboard is rated 4.8 based on 3,463 reviews