Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,476 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

Write Your review

Tell us how Official Hoverboard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have emailed you now four times asking to return this unsafe product. Screws are not safe front wheel wobbles and issues with batttery. Delivery number #OH161171419. i want it collected and refunded. People dont trust this company”

Helpful Report

“The hoverboard itself is great and appears to be very well made although we have only had it a few weeks it has given lots of entertainment. We have had a couple of issues, the dust cap for the charging port is too large, the cap is 13mm so will not stay on the 12mm port. You can push it on quite hard but after a short use it shakes itself loose. Also debris is entering the hoverboard, this could be mainly when the kart is used as I think the grit flicks off the seat into the hoverboard. This has only been used on road but has collected quite a rattle. Hoverboard have informed me this would not be covered under warranty which is a little unnerving as the hoverboard has not been misused and is listed as an all terrain hoverboard”

Helpful Report

“Don’t believe all the other recent fake reviews! since Xmas. We ( and another family friend) bought electric scooters from them for Xmas, both of them are poor quality and faulty and not safe to use. We have both been constantly trying to contact them by phone and email but no one answers or responds. If you call them an automated answer says the lines are closed and to send an email but no one ever responds Stay well clear !!!”

Helpful Report

“Got the flame hoverboard for my son and he absolutely loves it. Great sturdy fast product that is very easy to operate and set up. Would definitely recommend. Delivery was later than originally planned but communication was good and I understood it was really busy before Christmas. Still arrived well before Christmas”

Helpful Report

“Have been trying over a week to have the returns procedure on the electric scooter, no responce. Be cautious... if it sounds to good...”

Helpful Report

“A brilliant purchase!! We brought hoverkarts for our grandchildren, arrived safely and they are superb. I was a little concerned initially that the children would be too young for them but they took to them instantly, they are 5 and 8. Be cautious when you first try them out because to control them you only need slight movements, these are a serious piece of kit and do shift 😁 in no time at all our grandchildren were playing mario kart music through the Bluetooth, racing up and down an empty car park 😂 my husband and I have also had a go, hours of fun 👍 The company itself has so far given excellent customer service and is prompt with replying to any questions you may have. They also do any maintenance you may need over time in house, so all dealt with in one place. Big thumbs up from me and I would definitely order from them again!”

Helpful Report

“Don’t buy it’s not worth the money it last 15 mins and didn’t even make 2 miles on the middle speed and fast speed, they told me you have to have it on the walking mode but what’s the point of that you might aswell walk. Absolutely useless and rude people. Will be going to trading standard.”

Helpful Report

“This company is amazing I had a slight issue with my sons board and the company sent out a returns label and had it resolved and back to me within a few days. Customer service is the best I have ever known. The hoverboards look far better quality than others we have seen and the colours and styles are fantastic. I wouldn’t hesitate to recommend this company and their products to anyone.”

Helpful Report

“Purchased the 8.5 Blue Galaxy Hummer hoverboard and kart bundle as a Christmas present for my 10 year old son. Brilliant quality product, My son absolutely loves it. Highly recommend it to anyone. Thanks alot.”

Helpful Report

“Fantastic delivery brought for granddaughter Christmas best present ever good quality very pleased X”

Helpful Report

“My hoverboard won't charge and I'm not sure how to fix this problem”

Helpful Report

“Thank you so much for your telephone advice ahead of purchasing, and for succeeding against the odds to get the two board/kart bundles with us before Christmas! We have two very happy boys (7 and 10) who are thrilled to bits and embracing family walks even more than normal ! 🤣”

Helpful Report

“Amazing hoverboard. One seriously happy 10 yr old excellent service. Thank you”

Helpful Report

“Great scooter great price they were very supportive when choosing the scooter for me and arrived the next day!”

Helpful Report

“I purchased a hover board for my granddaughter for Xmas, it had to be pre ordered with a delivery date of 22/12. It arrived 16/12.so well done to all involved, also I was very impressed with the packaging. It looks absolutely stunning a much better finish than I thought, can't wait to see my granddaughter's face on Xmas day, thank you all so much.”

Helpful Report

“Over the moon with the two hoverkart bundles that I have ordered for my sons for Christmas. Well packaged & look amazing. Despite delay in delivery, the customer service was excellent with email updates. When I requested a phone call, they responded promptly & dealt with my questions in a polite, friendly & helpful manner. They could not have done more & I have emailed personally to express my thanks for their excellent customer service.”

Helpful Report

“I ordered a hoverboard for my son & was anxious that it wouldn’t be here in time for Christmas. Customer service was great & all of my emails were answered quickly, reassuring me and updating me regarding the delivery date. The hoverboard has arrived today as promised & is very well packaged. My son will be a happy boy on Christmas Day! Thank you very much!”

Helpful Report

“Excellent service. I called them to enquire about delivery of my sons hover board couldn’t get through to them 5 minutes later they call me ?? and answered all my questions, board arrived 1day early cracking product”

Helpful Report

“So for starters, I was told my delivery was next day and that was incorrect. The scooter its self is nothing like I expected maybe its fault, but it doesn't even go past 7km/h on a flat. The light looks like the front cover has got a massive scratch or crack I can't tell because it's got so many scratches on the front of the light. If the main problem with is the speed/acceleration can be fixed then I will happily change my review.”

Helpful Report

“Company is untrustworthy, I’ve had a similar experience to the other reviewer. They failed to deliver on the original date promised. Failed to deliver on the next date they promised. They didn’t get in touch to apologise or explain what was going on. When I eventually managed to contact them (again I got no response via telephone, live chat, email, web form for over a day in spite of 24/7 support promise), I was told they didn’t know when/if they could deliver my order. If they had been honest and upfront about this sooner I could have got my son a board he wanted from somewhere else and got a refund. We reluctantly agreed to an alternative design, providing it was the bundle (I.e. kart in matching design.) it arrived today... with a plain black kart. Totally selfish company who put their own needs ahead of their customer’s.”

Helpful Report

Official Hoverboard is rated 4.8 based on 3,476 reviews