Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,465 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,465 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery, haven’t tested the scooter yet as it’s a birthday present for my daughter.”

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“Hoverboard has a fault and had to send back for an engineer to look at. The customer service has been great via email however we had to pay our own postage to send the hoverboard back. We haven’t heard yet if it is fixable but there is a 1 year warranty so I’m hopeful we will either get a fix or replacement. Again customer service has been great so far, so fingers crossed it’s a fix or replacement we get soon!”

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“I love the scooter. The seat the lights everything. I don't like the fact that less than a month later I'm having to send back because the motor keeps cutting out. But the customer service and the help received is phenomenal”

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“Great service. Arrived in 2 days and our 10 year is so excited with her board.”

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“Great service, fast delivery.”

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“Very Quick delivery great e scooters”

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“I just bought it. Amazing scooter, fast delivery. But scooter has issues. Getting in touch with company. Will give 5 stars if problem solved. Hopefully it's just mine. My friend have same and it's absolutely perfect.”

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“If I could give 0 stars, I would. I ordered a board and it came damaged. Charged it, one side of the board turns on, the other does not. Have not been able to use it at all. It must have been dropped during transportation, because something inside is rattling. Their site says returns must be made within 7 days, YET its been over a month and I still can't get someone to answer me! Only response I got was 9 days later saying they would send me a return label within 2 hours, and I never even got that! My kids are so upset. Paid over $150 and I've spent over a month sending emails and texts trying to get a replacement. Nothing but crockets from them. Churp churp. There is no number listed for me to call. At this point, I just want my money back. But no luck there. Finally had to contact the bank to dispute the charge. Then the bank provides a number to call the company, the number doesn't work. Go figure. This site is a joke. Unprofessional.”

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“I purchased a hoverboard and have recieved excellent service since.ive recently contacted them due to a fault with the board and they've been really helpful and have also agreed to have a look at it for me”

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“easy to order,great feedback ,tracking fir postage. product excellent as described will certainly use them again”

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“Support team excellent. Gave us excellent info regarding our older hoverboard. I decided to buy a new one as we were on holiday in Cornwall and it was delivered the next day! Thank you.”

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“Supplied part to replace a damaged part. Great help from Alex who checked availability, he sent payment link immediately, I paid and received the new part the next day. Outstanding service with good humour and respect.”

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“I do not know why I am asked to put anything here, I did not purchase this tem.”

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“Product advert misleading proved expensive when actually received it”

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“Granddaughter (9) ecstatic with her hover board with seat and takes every opportunity to zoom around the area. It is the best gift I've every bought her and gives her plenty of freedom as she is not a bike enthusiast. Just need to stop 'hovering' around to make sure all is safe and well. I'll get better. Really recommend and seat is a great addition.”

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“Awful customer service. Scooter been back to manufacturer 3 times. Company refuse to acknowledge fault.”

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“Without question the worst company I have ever dealt with. £300 hoverboard and kart that after being sent back and forth for repair (at a cost of £15 to me for postage !) they have admitted the board overheats and shuts down and from their diagnostics they say the battery will run for 24 minutes use on a full charge and think this is enough time/value for money for a 10 year old child that wants to play out on it. Customer service is a disgrace and I would highly recommend you shop elsewhere as for the money you pay the products are cheap tat and the customer service reflects this. Stay away........”

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“I bought two 10” models. The devices are good and work well, but one broke within 3 months. It has been fixed but costs £15 to return. Their customer service was absolutely fine, and easy to deal with.”

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“Within 9 days (2 days bank holiday) I had my 9 year olds hoverboard assessed diagnosed fixed and returned- all at a reasonable price. Can’t ask for better than that. Staff helpful and efficient. Excellent customer service. Highly recommended and will reuse if needed.”

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“Feel quality, 6 year old was unfortunately too light, he's 25.2kg, minimum weight 25kg listed on product, it however doesn't register him on it, only one side will work most of the time - fine with heavier people like myself. Need to revisit the minimum weights. This was his main present and its not use able and leaves him frustrated. If your over 30kg though get it - so much fun! Retains charge well.”

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Official Hoverboard is rated 4.8 based on 3,465 reviews