Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,433 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant product and service”

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“Thank you for your service and the quality of your product.”

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“It is a fantastic buy at the price my great grandaughter loves it so much”

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“Excellent customer service team I was having a few issues figuring out the app that connects to the scooter and it was no problem at all for them to help. Speedy delivery excellent product”

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“We have two hoverboards from here, one very recently, and one 2 years ago. The hoverboard and kart from two years ago has had no issues, however the one recently had a faulty wheel on the kart after 5 hours of playing on it. Email was replied to within 12 hours about the faulty wheel and a new wheel was sent out.”

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“The product it s funcțional and good. Thanks.”

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“I tried to order a Hoverboard attachment online, but unfortunately every time I chose stardust, I went through to my basket and it came up with black vortex . I contacted the company directly and they sent me an email to purchase the colour that I wanted. I was able to purchase it immediately and it was really helpful. Really impressed with the service.”

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“Brought this scooter for our 10yr daughter for her birthday and she hasn't stopped riding it.. Great item and good value for money, would highly recommend. Also delivery was excellent with good communication.”

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“It's a great Scooter anyone know what the app is for it haven't been able to use mine yet.”

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“Very fast delivery, haven’t tested the scooter yet as it’s a birthday present for my daughter.”

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“Hoverboard has a fault and had to send back for an engineer to look at. The customer service has been great via email however we had to pay our own postage to send the hoverboard back. We haven’t heard yet if it is fixable but there is a 1 year warranty so I’m hopeful we will either get a fix or replacement. Again customer service has been great so far, so fingers crossed it’s a fix or replacement we get soon!”

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“I love the scooter. The seat the lights everything. I don't like the fact that less than a month later I'm having to send back because the motor keeps cutting out. But the customer service and the help received is phenomenal”

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“Great service. Arrived in 2 days and our 10 year is so excited with her board.”

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“Great service, fast delivery.”

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“Very Quick delivery great e scooters”

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“I just bought it. Amazing scooter, fast delivery. But scooter has issues. Getting in touch with company. Will give 5 stars if problem solved. Hopefully it's just mine. My friend have same and it's absolutely perfect.”

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“If I could give 0 stars, I would. I ordered a board and it came damaged. Charged it, one side of the board turns on, the other does not. Have not been able to use it at all. It must have been dropped during transportation, because something inside is rattling. Their site says returns must be made within 7 days, YET its been over a month and I still can't get someone to answer me! Only response I got was 9 days later saying they would send me a return label within 2 hours, and I never even got that! My kids are so upset. Paid over $150 and I've spent over a month sending emails and texts trying to get a replacement. Nothing but crockets from them. Churp churp. There is no number listed for me to call. At this point, I just want my money back. But no luck there. Finally had to contact the bank to dispute the charge. Then the bank provides a number to call the company, the number doesn't work. Go figure. This site is a joke. Unprofessional.”

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“I purchased a hoverboard and have recieved excellent service since.ive recently contacted them due to a fault with the board and they've been really helpful and have also agreed to have a look at it for me”

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“easy to order,great feedback ,tracking fir postage. product excellent as described will certainly use them again”

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“Support team excellent. Gave us excellent info regarding our older hoverboard. I decided to buy a new one as we were on holiday in Cornwall and it was delivered the next day! Thank you.”

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Official Hoverboard is rated 4.8 based on 3,433 reviews