Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,433 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Supplied part to replace a damaged part. Great help from Alex who checked availability, he sent payment link immediately, I paid and received the new part the next day. Outstanding service with good humour and respect.”

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“I do not know why I am asked to put anything here, I did not purchase this tem.”

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“Product advert misleading proved expensive when actually received it”

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“Granddaughter (9) ecstatic with her hover board with seat and takes every opportunity to zoom around the area. It is the best gift I've every bought her and gives her plenty of freedom as she is not a bike enthusiast. Just need to stop 'hovering' around to make sure all is safe and well. I'll get better. Really recommend and seat is a great addition.”

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“Awful customer service. Scooter been back to manufacturer 3 times. Company refuse to acknowledge fault.”

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“Without question the worst company I have ever dealt with. £300 hoverboard and kart that after being sent back and forth for repair (at a cost of £15 to me for postage !) they have admitted the board overheats and shuts down and from their diagnostics they say the battery will run for 24 minutes use on a full charge and think this is enough time/value for money for a 10 year old child that wants to play out on it. Customer service is a disgrace and I would highly recommend you shop elsewhere as for the money you pay the products are cheap tat and the customer service reflects this. Stay away........”

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“I bought two 10” models. The devices are good and work well, but one broke within 3 months. It has been fixed but costs £15 to return. Their customer service was absolutely fine, and easy to deal with.”

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“Within 9 days (2 days bank holiday) I had my 9 year olds hoverboard assessed diagnosed fixed and returned- all at a reasonable price. Can’t ask for better than that. Staff helpful and efficient. Excellent customer service. Highly recommended and will reuse if needed.”

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“Feel quality, 6 year old was unfortunately too light, he's 25.2kg, minimum weight 25kg listed on product, it however doesn't register him on it, only one side will work most of the time - fine with heavier people like myself. Need to revisit the minimum weights. This was his main present and its not use able and leaves him frustrated. If your over 30kg though get it - so much fun! Retains charge well.”

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“These Hoverboards are great. My 8 and 6 year old love them, with and without the kart. They make it look so easy to go! Customer service has also been excellent and dealt with an exchange and a replacement part without any fuss. Would recommend.”

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“AVOID! Our hoverboard became faulty after less than 3 weeks! Sent it back, they had to replace the side wheel, motor and motherboard! Didn’t send charger back to me and tried to say I had not sent it back to them (not true), they then said they would send another charger, this does not work. They’ve then sent another charger, the hoverboard still is not charging! Have emailed and now getting no response. I have reported to trading standards, avoid at all costs.”

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“Had our grandsons hoverboard repaired, really quickly repaired, speedy delivery, works a treat now, would recommend and use again if needed, thankyou”

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“Worst company ever! Beware, they make you pay for the items and send you parts only!! Then they don't send you a replacement or even the parts to complete the item you paid for. They will want to charge you to return it and then not refund you. Please be smart and buy a Hoverboard from a different company. This company is a fraud!!”

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“Very good website, quick delivery. Hoverboard well packed and in good working order.”

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“Excellent, fast delivery, my daughter loves it, and enjoys bluetoothing her music through the hoover board and whizing around to it. She loves the disco light and hasn't got off it since it came.”

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“Origionally bought for our 7 year old however the whole family had such fun on christmas day! Would 100% recommend!”

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“Hoverboard and kart are fabulous! It was a gift for our sons 8th birthday and he loves it!!”

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“We bought a G2 Off Road Hoverboard for my sons Xmas present, he used it 3 times & it wouldn’t charge. Returned it for repair to be told it was chargeable as it was caused by water damage. My daughters Gyroor has worked fine for over a year in the same conditions. In my opinion I believe the G2 should be sold as an indoor toy only, it’s marketed as an off road toy which it obviously isn’t and isn’t fit for purpose. Certainly not worth £279!”

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“8 year old son wanted a Segway for Christmas - Santa couldn't afford that so no chance! Searched the internet for a hoverboard instead. Found the Official Hoverboard website and purchased a board and kart with them. Delivery was quick and both packages arrived very securely. Boy is very happy with his board - and dad may have had a go as well! Would certainly recommend company.”

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“I had this hover board for 4/5 days. I had used it on the kart once on flat ground and ridden the hover board 2/3 times in the house. I emailed official hover board to let them know that it was grinding when in the house and loudly grinding when on the kart! It also started going crazy at one point and both plastic guards had popped up. After numerous emails they finally asked for me to return it. I also popped a note in the box to explain my problems. I then received a dpd notification today to say a parcel was on its way. I guessed it was this. But no email from official hoverboard to say what they have repaired ect. I have received my old one back with still the same problems- the plastic popped up. So basically it still makes noises and grinds and is not fit to use.”

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Official Hoverboard is rated 4.8 based on 3,433 reviews