Office Supermarket Reviews

Name: Office Supermarket
Address: Unit 10 Bridgend Business Park, Bennett Street, Bridgend Industrial Estate, Bridgend, Carmarthenshire
Rating: 4.48

4.5 Rating 871 Reviews

87 %

of reviewers recommend Office Supermarket

4.5

Based on 871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0344 755 3018

Email:

sales@officesupermarket.co.uk

Office Supermarket 5 star review on 14th July 2024

Anonymous

Anonymous // 01/01/2019

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“Very nice looking product, easy to mount, good price/quality. I would recommand this to someone. But i will put 4 stars because delivery wasn't good. Pretty fast, but damaged (Luckily not on obvious parts) and had to do 25km to recover the desk in a parcel relay because it "couldn't be delivered".”

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Posted 3 years ago

“Easily ordered two desks. Arrived promptly and simple to construct. Nice and sturdy.”

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Posted 3 years ago

“We have yet to receive our items”

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Posted 4 years ago

Thank you for your review and I am sorry to hear this. I have checked and can see that we emailed you on the day of your order advising that one of the products on your order was out of stock, and would you be happy to have the in stock items sent out or wait for it all at once. We received no reply, so kept the order on hold pending your response. If you could please reply to our email and advise how you'd like to proceed, we can get this actioned for you. I am sorry for any inconvenience caused by this.

Posted 4 years ago

“1 star for excellent product 2 star for quick and easy payment 3 star for the excellent customer service when I eventually managed to speak to someone on the phone. Unfortunately you lost two stars, 1 star for taking 10 days to deliver product when it was sold on next working day delivery and lost a second star for not replying to email enquiries through your help desk.”

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Posted 4 years ago

“The item was dispatched very quickly and in good condition. The item itself was of a very high standard and quality.”

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Posted 4 years ago

“Chair I ordered arrived pretty quickly and was relatively easy to assemble. Only issue I'm having is that the back-tilt mechanism doesn't seem to work, which is a little disappointing.”

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Posted 4 years ago

“The chair according to my husband is very comfortable”

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Posted 4 years ago

“Great product and service. I now have a very sturdy desk”

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Posted 4 years ago

“I order the purple chair but ended up with a blue chair”

Office Supermarket 5 star review on 13th April 2021

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Posted 4 years ago

“quick delivery, good prices, sturdy desks”

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Posted 4 years ago

“Just what I needed.. and delivered on time , thanks”

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Posted 4 years ago

“First of all the drawers I ordered although it said white were Beech, apparently my fault on order. No exchange offered and know good to me so I had to pay for collection to get refund!. Now I have found the storage cupboard I have ordered has been sent with the wrong doors !. Emailed 8am and still no response at 3.15pm. Not recommended !!”

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Posted 4 years ago

Thank you for your review and I am sorry to hear this. Upon looking into the order, I can see that you ordered Beech and we delivered Beech. We then offered to collect and send out the White one as you had intended to order. Regarding the fact that you have not yet had a reply to you email sent at 8am, this would be due to a back log of enquiries during the long bank holiday weekend, however we are still responding to emails within 24 hours of receiving them so you will get a reply within our expected response times. I have however escalated your email so that it is dealt with as a priority. I am sorry for any inconvenience caused by this.

Posted 4 years ago

“Efficient service”

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Posted 4 years ago

“Good quality item matching the description on-line, delivered promptly and relatively easy to assemble following the instructions provided.”

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Posted 4 years ago

“Very efficient service great delivery Would recommend”

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Posted 4 years ago

“Only part of desk was delivered”

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Posted 4 years ago

Thank you for your review, and I am sorry to hear this. Upon looking into the order, I can see that we have contacted you advising that we are chasing up with our courier partner as we have a signed proof of delivery that everything was received into their warehouse. We have escalated this with their warehouse manager who will update us on the missing parts urgently. If we do not have an update within 24 hours then we will despatch the missing parts using a different courier. I am sorry for any inconvenience caused by this.

Posted 4 years ago

“Equipment great, internal team great but shocking delivery contractor used which must change if you want to have a sustainable business and reputation. Only window for delivery is 8am-6:30pm :-( Delivery attempt 1 - no communications or shortened delivery window and tried to deliver to a different town Delivery attempt 2 - no communications and when I chased at 2pm I found out it wasn’t even loaded and was damaged Delivery attempt 3 - success albeit no communications again and just left at the door In this day and age you must do better and to not have a 2 hour window on the day of delivery is unacceptable when every other supplier manages it and some give you a 30 minute window.”

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Posted 4 years ago

Thank you for your review and I am sorry to hear about the delivery experience. Having looked into your order I can see that we've already escalated this with the courier concerned in order to understand what went wrong on this occasion. We work with a selection of courier partners and always ask that the customer is called by the driver around an hour before delivery. Unfortunately it appears that this did not happen with your order. I have escalated to the depot manager, so that the driver in question can be spoken to regarding this. I am sorry for any inconvenience caused by this

Posted 4 years ago

“The overall experience was excellent. The product represented good value for money, with excellent assembly instructions. A fault was found, due to damage in transit, the major part was replaced within 24 hours of contact with Office Supermarket. Would recommend them to anyone able to assemble flatpack furniture. Jeremy Hall”

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Posted 4 years ago

“Pre sales were excellent - asked a question and got an answer within 24 hours. After ordering a desk it was delivered in a day (sort of, ie ordered Sunday delivered Tuesday). Decent quality office desk for home use - tons of space on the 1800x1200 "L Shape" desks”

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Posted 4 years ago

“Furniture not made anymore but was able to order it. No communication until I contacted them”

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Posted 4 years ago

Thank you for your review. I am sorry to hear that you were not informed of the made to order status of your order. Upon looking into the order, I can see that due to an issue with the website the product was incorrectly showing as available. This has now been resolved, and the issue causing it has also been corrected to ensure that this does not happen again.

Posted 4 years ago

Office Supermarket is rated 4.5 based on 871 reviews