Office Supermarket Reviews

Name: Office Supermarket
Address: Unit 10 Bridgend Business Park, Bennett Street, Bridgend Industrial Estate, Bridgend, Carmarthenshire
Rating: 4.48

4.5 Rating 863 Reviews

87 %

of reviewers recommend Office Supermarket

4.5

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Office Supermarket 5 star review on 14th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day did not happen waited in all day BASED on what I was told that delivery would happen service not good and I had to find out the delivery company myself and call them after 5pm despite me calling during the day to confirm delivery was taking place very poor I am now looking for 50% back of the total cost mmmm”

Helpful Report

Posted 2 years ago

Thank you for your review and we're sorry to hear of this delay. Having looked into this, I can see that there was a delay with the order at the courier's hub. Despite us chasing several times and being assured of delivery within the advised time frame, this obviously did not happen. This has been escalated with the courier concerned, and apologies again for any inconvenience caused by this.

Posted 2 years ago

“I am so glad I found you - very efficient and delivery date honoured unlike another well known supplier who let me down. I will be using you in the future. Very helpful staff. Thank you for the excellent service.”

Helpful Report

Posted 3 years ago

“Great service and product.”

Helpful Report

Posted 3 years ago

“I ordered a filing cabinet which unfortunately was damaged on arrival so I sent it back & asked for a refund however I'm still giving 4 stars as the customer service I recd was really excellent. Kathryn was very efficient and replied to my queries very quickly. She even chased up the collection courier without me having to ask her. Once it was picked up the refund was processed the next day so I coud not fault the customer service at all. Perhaps they've made changes to the way they handle issues or maybe there is new staff, but either way, I didn't experience the issues mentioned by other customers.”

Helpful Report

Posted 3 years ago

“Love the desk. Easy to Assemble and big enough for two people working from home. Delivery was quick too”

Helpful Report

Posted 3 years ago

“Next day desk took 10 days to arrive, email notification saying it was being shipped but was still days before it arrived. Customer services were very helpful, but the broader business is dysfunctional and not good to order from. They seem to be a reseller for stock held by some other company, and that company uses another third party for shipping, and none of the three company's IT systems seem to work or communicate, so there is no way of seeing a true status of the order. Even the email they sent to get reviews didn't work.”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear about your experience. Upon checking the order I can see that the order was placed over the period between Christmas & New Year during which time we had a notice at the top of the website (on every page) advising that orders placed up until the 3rd Jan would not be processed or delivered until the 4th Jan onwards. I can however see that there was a delay with your item at the courier's hub, and this has been escalated to them to find out why this delay occurred, and more importantly why they did not notify us as soon as they were aware of the delay. I can see that the desk has now arrived and apologies again for any inconvenience caused by this.

Posted 3 years ago

“This is an excellent company - Hassle free, Next delivery, good prices. I recoomend it strongly.”

Helpful Report

Posted 3 years ago

“Second time we have used them and excellent service and product.”

Helpful Report

Posted 3 years ago

“Simple straightforward good quality”

Helpful Report

Posted 3 years ago

“I am pleased with their friendly service, order received on time! Thank you”

Helpful Report

Posted 3 years ago

“I was dismayed that your website which charged for next day delivery did not make it clear that this was not always the case, if the item was coming direct from the manufacture. This caused some disappointment at Christmas and I have not yet had a response to my email requesting refund of the next day charge!”

Helpful Report

Posted 3 years ago

Thank you for your review. Over the Christmas period, our offices were closed meaning that no orders were processed, or deliveries made over this time period. We did have a notice on the top of every page that advised of this and was very clear. However, I am sorry for any inconvenience caused by this.

Posted 3 years ago

“Did what they said they would do.”

Helpful Report

Posted 3 years ago

“Desk is good quality and arrived when they said it would. Very easy to construct. Very pleased with overall experience.”

Helpful Report

Posted 3 years ago

“Quick delivery very good product”

Helpful Report

Posted 3 years ago

“Desk delivered, assembled where I wanted, and packaging removed, exactly when they said. Great, solid desk. Nice action on matching pedestal drawers. Great value. Guys also followed current local regulations and wore masks throughout the visit.”

Helpful Report

Posted 3 years ago

“A pallet was left on my front path for 3 days”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear this. The couriers should always take the pallet away with them at the time of delivery, however unfortunately this does not always happen. I have checked and can see that you contacted us to let us know that the courier had left the pallet behind. I can also see that we confirmed back to you on the same day that the pallet would be collected within 3 working days. I can see that the pallet was collected as advised within the 3 working days so please us know if there is anything else that you need us to do. I am sorry for any inconvenience caused by this.

Posted 3 years ago

“Great price and service , delivery as arranged and ontime.”

Helpful Report

Posted 3 years ago

“Really speedy delivery and excellent value. Desk is perfect for my needs.”

Helpful Report

Posted 3 years ago

“Very please with desk, easy assembly,wrapping and quick delivery. And of coarse, the quality.”

Helpful Report

Posted 3 years ago

“Arrived well packaged but two of the motors had fallen out of the legs and I had to spend ages working out how to put them back again.”

Helpful Report

Posted 3 years ago

Office Supermarket is rated 4.5 based on 863 reviews