Office Supermarket Reviews

Name: Office Supermarket
Address: Unit 10 Bridgend Business Park, Bennett Street, Bridgend Industrial Estate, Bridgend, Carmarthenshire
Rating: 4.48

4.5 Rating 862 Reviews

87 %

of reviewers recommend Office Supermarket

4.5

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Office Supermarket 5 star review on 14th July 2024

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery, great product.”

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Posted 4 years ago

“I'm only going to rate a three because your delivery guy really let you down y being very unhelpful not taking away the pallet. The actual furniture is exactly what we wanted and arrived very promptly.”

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Posted 4 years ago

“Pleased with both the product and the service”

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Posted 4 years ago

“Great service, good prices.”

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Posted 4 years ago

“I bought a desk, 2 parts have arrived in a timely manner, still waiting on the 3rd parcel over a week later. I have had to put the desk together without the 3rd part without it even though the instructions say not to as I desperately needed it..... when it breaks I will have to buy a new one but definitely will not use Office Supermarket again!”

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Posted 4 years ago

Thank you for your review and I am sorry to hear this. I have checked our systems and cannot see any email/call from you advising that you have got a missing part. If we had been made aware of this, we could have sent the relevant part out on a next day service. I have located your order number, and one of the team will be in touch to clarify what is missing. We can then get the part sent out to you. Kind regards

Posted 4 years ago

“Desk arrived within 1-3 working days as promised.quick and easy assembly. Would recommend buying from this company based on this first purchase.”

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Posted 4 years ago

“Ordered 10 am, arrived the next day. Excellent service. Courier was brilliant and stuck to Covid-19 government guidelines. Highly recommended”

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Posted 4 years ago

“Good price, quick delivery all round great service, thank you.”

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Posted 4 years ago

“I have to leave a poor review even though my desk was ok and of good quality..... The reason is simple, the delivery driver has caused me a huge problem by leaving a huge and I mean seriously HUGE industrial sized wooden pallet on my driveway... refusing to take it away!!! It’s comical, a tiny desk strapped to a huge wooden pallet the size of a family car!!! No communication from this company. AVOID IS MY ADVICE”

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Posted 4 years ago

Good morning, Thank you for your review and I am sorry to hear that the pallet was left. The drivers should take the pallet away with them, so I have escalated this with them and asked them to collect. If we had been informed that the driver had left the pallet at the time of delivery, we could have resolved this for you then. I'm sorry for any inconvenience caused by this, however it's disappointing that we were not given the chance to resolve it for you before leaving the negative review. Kind regards

Posted 4 years ago

“A real quality product that was easy to put together and is as solid as a wall. You get what you pay for and I'd definitely recommend this seller - delivered promptly and packed very securely.”

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Posted 4 years ago

“Excellent service delivered quickly”

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Posted 4 years ago

“couldn't fault the packaging and ease to build the desk. Excellent value and no charge for delivery unlike most other companies!”

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Posted 4 years ago

“Great product”

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Posted 4 years ago

“Magic desk, strong”

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Posted 4 years ago

“Product as described, great delivery”

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Posted 4 years ago

“My chair was not dispatched for 2 or 3 weeks (I had expected it within a week but never received the follow up email) but when I chased it up they replied quickly, apologised politely (did not explain what had gone wrong) and it arrived within 3 days. I'm happy with the product and would use them again”

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Posted 4 years ago

Good afternoon, Thank you for your review and I am sorry to hear that this was delayed. I have escalated this with our account manager at the courier to find out why we were not informed sooner of the delay. Apologies again for any inconvenience caused by this. Kind regards

Posted 4 years ago

“fast delivery, good service when i asked questions”

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Posted 4 years ago

“Prompt next day delivery, well packaged and lovely quality desk, very pleased.”

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Posted 4 years ago

“Item is as described and happy with this. Customer service was zero, no communication and when I did contact them as my item had not arrived, they were abrupt and gave false information Would i buy again, probably not. Plenty of other places to buy from. I dont like rudeness!”

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Posted 4 years ago

Good afternoon, Thank you for your review and I am sorry to hear that the service received was not to your satisfaction. I have looked into your order and can see that we did not have clear information from the courier, so we were unable to provide as much information to you regarding tracking as we would like. We have escalated this with our account manager at the courier to ensure that we have quicker response times in future.

Posted 4 years ago

“Item arrived next working day as stated. Only negative point was that there were no email updates regarding delivery.”

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Posted 4 years ago

Office Supermarket is rated 4.5 based on 862 reviews