Office Supermarket Reviews

Name: Office Supermarket
Address: Unit 10 Bridgend Business Park, Bennett Street, Bridgend Industrial Estate, Bridgend, Carmarthenshire
Rating: 4.48

4.5 Rating 862 Reviews

87 %

of reviewers recommend Office Supermarket

4.5

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Office Supermarket 5 star review on 14th July 2024

Anonymous

Anonymous // 01/01/2019

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“Loads of choice with advice and support readily available. Would highly recommend Office Supermarket.”

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Posted 3 years ago

“Very professional service. Items arrived within a couple of days of ordering, well packaged and a good quality. Always a concern when ordering online but we needn't have worried. Would definitely buy from again.”

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Posted 3 years ago

“Excellent service and a very good meeting table delivered rapidly. Certainly recommended!”

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Posted 3 years ago

“Very poor experience. I ordered the wrong colour item and simply wanted to swap and get the correct item. Instead of arranging an exchange they wanted to charge me £20 for collection and issue a partial refund. This is simply poor customer service. I suggest you guys look into some sort of exchange service for customer who had similar issues. I’ll look elsewhere and stay clear of this company.”

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Posted 3 years ago

“Very good service got my table in three working days and was well packaged.”

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Posted 3 years ago

“Quickly delivered, delivery driver also came into the house, put in hallway. The desk is fantastic and has made a real difference to my office.”

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Posted 3 years ago

“Good delivery but this is the hardest flat pack I’ve ever encountered, honestly I don’t think I’m going to be able to do it 😱”

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Posted 3 years ago

“Nice service and product. Thanks”

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Posted 3 years ago

“Ordered a desk for the home office. Arrived as stated in their order confirmation, good quality, easy to assemble .. would buy again from here.”

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Posted 3 years ago

“Pleased with the desk, thanks.”

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Posted 3 years ago

“Really not a great experience First delivery of furniture was badly damaged Second delivery came with no bolts or instructions Frustrations trying to sort out pick ups of faulty items Good customer service but a very poor service all around”

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Posted 3 years ago

Thank you for your review and I am sorry to hear this. I have looked into the order, and can see that we replaced the damaged items as soon as we were made aware of what parts were damaged. I can also see that we have kept you up to date as soon as we'd had updates from the courier regarding collection. I can also see that we have offered you a partial refund (that you accepted) to apologise for the additional delay on collection of the faulty items. I cannot see at any point in the email communications that you have made us aware of any additional issues, so it's disappointing to receive a 1 star review. Please let us know if there is anything else that we're not yet aware of.

Posted 3 years ago

“Excellent customer service very pleased”

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Posted 3 years ago

“Product arrived with a minor “bruise” on a corner. Only problem was with delivery: courier claimed to have delivered in the 5th, actual delivery was on 10th.”

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Posted 3 years ago

“Easy to place order, good communication regarding delivery and efficient service. Quality product.”

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Posted 3 years ago

“There was an issue with the chair and they dealt with it so quickly, couldn't fault them.”

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Posted 3 years ago

“Service could be improved by letting the customers know what date delivery would be and the packaging was left for me bring in to the house and to get rid of a wooden pallet, boxes and plastics, I had to find a kind neighbour to take it to a tip for me”

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Posted 3 years ago

Thank you for your review. Regarding the pallet, the courier should have removed this at the time of delivery. However as this does not always happen, we provide a telephone number on our delivery notes for you to call (freephone) to advise that the pallet had been left, we can then arrange collection. I have checked your order and cannot see that we were made aware of anything to collect. Apologies you had to dispose of yourself, but this is a service that we offer.

Posted 3 years ago

“Comfy chair at a good price, arrived quickly.”

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Posted 3 years ago

“Ordered the chair on line having looked at a number of other sites, an email confirming the order and deliver in 1 - 3 days, 2 days later the chair arrived. This would have been 5 stars if I had been provided dispatch and tracking details.”

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Posted 3 years ago

“Fantastic solid piece of furniture and easy to assemble. Arrived next day as promised, extremely pleased with my purchase.”

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Posted 3 years ago

“My desk came in two deliveries two days apart, this was no problem for me but not next day as advertised. However the desk is very good quality and I am very pleased with it, assembly was very easy it took about 15minuits. I would recommend to anyone many thanks”

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Posted 3 years ago

Office Supermarket is rated 4.5 based on 862 reviews