Office Supermarket Reviews

Name: Office Supermarket
Address: Unit 10 Bridgend Business Park, Bennett Street, Bridgend Industrial Estate, Bridgend, Carmarthenshire
Rating: 4.49

4.5 Rating 861 Reviews

87 %

of reviewers recommend Office Supermarket

4.5

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Office Supermarket 5 star review on 14th July 2024

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery from ordering - good service”

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Posted 1 year ago

“Very impressed with this company from the very beginning, when I ordered, I wanted it delivered the next day but I was quite late in ordering. it arrived at 9:30 in the morning. The only problem was there was a dent in one of the drawers, but I phoned them straight away And they replaced it no hassle at all. I was able to keep the other one until the new one arrives so I could continue doing what I wanted to do over the long weekend. Well done to all involved. .”

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Posted 1 year ago

“Couldn’t fault the service provided, outstanding quality desk delivered next day 😀”

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Posted 1 year ago

“Office Supermarket offers excellent service. I ordered 3 desks at 2pm and they were delivered at 9.50am the following day! I ordered on the website and did not need to contact them so I can't rate communication/queries.”

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Posted 1 year ago

“Disappointed with the chair I purchased recently. Difficult to put together and some of the controls do not work.”

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Posted 1 year ago

Thank you for your review and we are sorry to hear this. Having checked your order, I cannot see that we've had any correspondence from you regarding any issues with this order. Please can you let us know how we can resolve this for you so that we can ensure you're happy with the product.

Posted 1 year ago

“Excellent service - Quick Delivery - will definitely use again”

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Posted 1 year ago

“The delivery was timely and given the large size of the furniture it was packaged/strapped on a pallet thus preventing damage during delivery, so no damage equals a happy customer! Thank you Office Supermarket :) Note: I had previously ordered the cupboard via Amazon Marketplace and twice had to reject the delivery due to damage. The supplier was notified of both delivery issues and did refund my account”

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Posted 1 year ago

“I had been conversing with the online help at Office Supermarket as I have been looking to purchase a desk. Living in Aberdeen, I am always cautious about hidden delivery costs so I asked if it was free delivery to my postcode. I was told that it was. A few weeks later (after payday) I placed my order and was then told of a delivery charge of over £200. My order value of £700 was immediately canceled and now I have to wait 5 days for the money to go into my bank before I order with another supplier that has confirmed they give free delivery to ALL UK Mainland and not just specific areas, even after I advised on my postcode. I will not be using Office Supermarket ever again. Yes, I accept the courier sets the cost, but £200 is excessive when another company can offer it for free.”

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Posted 1 year ago

Thank you for your review and we are sorry to hear of your experience. Regarding delivery charges, we are transparent as possible, and list any chargeable postcodes clearly on our delivery info pages. Regarding the time taken for the money to go back to your account, unfortunately that is the banks/card providers standard advice, however this may not always take the full 5 days.

Posted 1 year ago

“All the furniture was really easy to assemble. Very impressed by the quality. The shelves and the backs of the units are to the same spec as the rest of the unit, so very strong. Also impressed that the back of the unit is veneered as this is in sight. Looks good and feels good to use.”

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Posted 1 year ago

“I worked with Paul at Office Supermarket to amend a small error in my order and he was extremely helpful and knowledgeable. He even recommended me an item which better met my needs.”

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Posted 1 year ago

“Great Customer service”

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Posted 1 year ago

“Excellent service, excellent delivery driver, desk was here at time stated.”

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Posted 1 year ago

“Chair arrived damaged, but Office Supermarket collected it immediately and supplied a replacement Excellent all round”

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Posted 1 year ago

“Good communication with staff and great product”

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Posted 1 year ago

“The two-drawer filing cabinet arrived on time and in good condition when unpacked. However, the loose parts to be fitted had come adrift from the tape used to secure them, which left me an extremely difficult task of extracting them without completely dismantling the drawers. This was eventually achieved by tipping the unit on its side and clawing the parts to a point where I could get my hand/arm in to retrieve them. It rather spoilt the arrival of the unit, although it is now in a usable condition.”

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Posted 1 year ago

“The desks and pedestals are very nice. Easy to assemble with clear instructions. My only negative comment is that I received an email from Cyrus TMS which made no reference to Office Supermarket and I assumed it was spam so it was a surprise when the delivery was the next day and no one was in the office as we did not expect such a quick delivery.”

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Posted 1 year ago

“The delivery came on time and the table desk was good”

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Posted 1 year ago

“Simple and fast delivery”

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Posted 1 year ago

“goods came quickly, no fuss”

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Posted 1 year ago

“Excellent service and came super quick”

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Posted 1 year ago

Office Supermarket is rated 4.5 based on 861 reviews