Office Supermarket Reviews

Name: Office Supermarket
Address: Unit 10 Bridgend Business Park, Bennett Street, Bridgend Industrial Estate, Bridgend, Carmarthenshire
Rating: 4.49

4.5 Rating 861 Reviews

87 %

of reviewers recommend Office Supermarket

4.5

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Office Supermarket 5 star review on 14th July 2024

Anonymous

Anonymous // 01/01/2019

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“The desk I had ordered arrived soaking wet and damaged on a pallet. The delivery driver refused to take the pallet with him but just left it. Replacement desk did not arrive at the time given (in fact hasn’t arrived yet at all), and the driver who was supposed to take the damaged desk back did not want it as it was not in the original packaging anymore. I was advised by the customer service to remove the packaging in order to assess the water damage in the first place. Customer service is friendly and helpful but the rest of the operation is just astonishingly poor.”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear this. We are arranging for the damaged/wet desk to be collected as per our emails to you. Regarding the fact that it arrived damaged initially, this has been escalated with the courier as it should not have been delivered at all in this situation, and the courier should have advised us of the damage that had occurred with them. The replacement desk should have now arrived, so please let us know if there is anything further that we can do for you.

Posted 3 years ago

“My desk was damaged when delivered, however, i was offered a replacement without any trouble and the customer service received was very good.”

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Posted 3 years ago

“Efficient, quick delivery, good choice, thoroughly recommend”

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Posted 3 years ago

“Good value products and speedy delivery. Have now ised this compnay twice and had excellent service”

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Posted 3 years ago

“Small desk - flat pack came in three boxes, all delivered together. No damage. Easy instructions. Set up easy and the printer is on the desk now rather than on the floor. Happy.”

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Posted 3 years ago

“Very fast delivery. Solid construction desk, drawers and table. Easy to assemble. Well packed. Nice finish on the desk with good choice of finishes. I had the grey oak which was nicely textured. Good slots for cables with adjustable covers. Would use again.”

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Posted 3 years ago

“Because I still haven’t received my order”

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Posted 3 years ago

“Brilliant. Really happy with purchase.”

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Posted 3 years ago

“One Happy customer 😀”

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Posted 3 years ago

“Desk arrived chipped on the corner with scuffs. As this is my third attempt at ordering a desk from three manufacturers, and 2nd damaged desk, I couldn't face returning.”

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Posted 3 years ago

Thank you for your review and I am sorry that the item arrived damaged. Whilst we are not responsible for the items you've ordered elsewhere, I have checked on our system and cannot see any correspondence from you advising us of the damage for this particular item. If you would like us to replace the item, then please let us know and we will get this arranged ASAP.

Posted 3 years ago

“Speedy service, fast delivery and very helpful staff. Delighted.”

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Posted 3 years ago

“Great website, fantastic choice of products, speedy delivery and easy instruction :)”

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Posted 3 years ago

“Service was very good, quick and simple next day delivery.”

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Posted 3 years ago

“Easy to order, item arrived on time and as described.”

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Posted 3 years ago

“Very quick delivery, desk was great value and easy to put together and very good quality. Excellent.”

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Posted 3 years ago

“Excellent experience, from chatting online to check the table was available, to the fast and efficient delivery. I would definitely buy again from Office Supermarket”

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Posted 3 years ago

“Excellent customer service. I had a query phoned them and got straight through to a real person who sorted out my issue with no fuss doing everything she said she would and all within 10 mins of me phoning. Bought an office mesh chair very easy to assemble clear instructionsto follow. They even provided some spare nuts and bolts ! The chair is very comfortable and provides a lot of support for my back. Would definitley reccomend them”

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Posted 3 years ago

“Fantastic customer service, (Chantel) The products are very good quality, solid and easy to assemble.”

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Posted 3 years ago

“Very helpful and efficient service. Thank you Chantel”

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Posted 3 years ago

“Excellent customer service throughout, despite our having to delay deliver several times, and change the contents of the order. It's a pleasure to do business with a company where you can ring up, and promptly speak to someone. The goods are as described and good value for money. Will be back soon when we have extended the offices.”

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Posted 3 years ago

Office Supermarket is rated 4.5 based on 861 reviews