OD's Designer Clothing Reviews

Name: OD's Designer Clothing
Address: 24-28 Claughton Street, St Helens, Merseyside
Rating: 4.60

4.6 Rating 2,075 Reviews

90 %

of reviewers recommend OD's Designer Clothing

Company Reviews

Metrics

Info

4.6

Based on 2,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

$Read OD\'s Designer Clothing Reviews$

Visit Website

Phone:

1744 730985

Email:

sales@odsdesignerclothing.com

Location:

24-28 Claughton Street,
St Helens
Merseyside
WA10 1RZ

Write Your review

Tell us how OD's Designer Clothing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

OD's Designer Clothing 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my order not happy no. ODSM48237”

Helpful Report

Posted 1 year ago

$Read OD\'s Designer Clothing Reviews$

Hi Elaine, we're sorry about the issues you have faced with your order. Up to this point we where unaware that your item had not been delivered. We have tracked the order through DPD and can see that the item has been delayed at the couriers warehouse from 30th Nov 2023. We have immediately raised this with DPD to see what is going on, and to find out if we can get delivery sorted asap. Once we receive information from DPD we can then move forward. Again, I apologise for the poor courier service you have received, we hope to have this resolved as soon as possible.

Posted 1 year ago

“Extremely poor, I ordered a T-shirt that came with a rip in it, when sending back it cost me £8.15 on top of the £5.95 I had already paid for delivery. I requested an exchange for the same T-shirt just in perfect condition, however without being contacted I got a refund instead which I was very disappointed about as this is not what I asked for, because if the item had not been damaged it would have been kept. So I have now paid £14.10 on an item I have not received. I have also sent an email requesting the T-shirt back (and said I am happy to return the £24 refund), as well as £8.15 refund for delivery that I would not have had to pay if the company did not damage the item, which I have not yet received a response too. I am extremely unhappy with the service I have received.”

Helpful Report

Posted 1 year ago

$Read OD\'s Designer Clothing Reviews$

Hi Samantha, Thank you for your review and I am very sorry to see that it is negative. One of our sales team will be in contact with you via email to discuss the issue that you have had with this us. Kind regards, OD's

Posted 1 year ago

“My order got cancelled. I did however get a refund but received no explanation on why more order got cancelled.”

Helpful Report

Posted 1 year ago

$Read OD\'s Designer Clothing Reviews$

Hi Karina, your order was refunded as we are not allowed to sell individual Nomination Links unless accompanied with the purchase of a charm. Your order was for 6 individual links and no charm. This information is stated on the product image, in the product description and also on the product pop up which you accepted. We're sorry you didn't receive an explanation with the refund email. Thanks OD's.

Posted 1 year ago

“Hi am a bit disappointed in the service I have received I returned my 3 items I ordered and have only been refunded for 2 you have charged me for socks that I returned with the other items so I would be grateful if you could disolove this matter”

Helpful Report

Posted 1 year ago

$Read OD\'s Designer Clothing Reviews$

Dear Gaynor, Thank you so much for taking the time to let us know about your experience with OD's Designer Clothing. We're sorry to hear that you are not satisfied with the service you received and apologise for charging you for the socks that you returned. This was extremely unfortunate and looks like it was an error carried out with the refund at the till. We have rectified the issue and issued a refund for the remaining £19. Best regards, OD's Designer Clothing

Posted 1 year ago

“I'm unhappy because you didn't sell me a jumper”

Helpful Report

Posted 1 year ago

“I didn’t make a purchase because although the item was in stock you said there was a pricing error on the website so I wasn’t allowed the item and therefore issued a refund Very poor”

Helpful Report

Posted 1 year ago

“Didn’t get my order said it was out of stock need to update website sooner as was still available 48 hours later”

Helpful Report

Posted 1 year ago

$Read OD\'s Designer Clothing Reviews$

Hi Cam, we are sorry there was an issue with your order. We did have the stock available for your order, but when the staff in-store processed it. We found a defect in the Jacket and we didn't want to ship it out in that condition, so we refunded the order, and the stock was auto added back onto the site by accident. Sorry for any inconvenience caused.

Posted 1 year ago

“Ordered a Boss top.. paid… then told it was not available… still haven’t had refund!! Why ?”

Helpful Report

Posted 1 year ago

$Read OD\'s Designer Clothing Reviews$

Hi Ian, on the rare occasion the available stock we have can be incorrect. We can only apologise for this. In terms of your refund it was processed on the 4th of September, the same day as the order, I would advise double checking with your bank.

Posted 1 year ago

“Item broke after a few days and quality of metal starting to show :(. Will be enquiring for a refund as I did not pay what I think was worth what I got. Not very happy at all.”

Helpful Report

Posted 1 year ago

“Refunded my order for no reason”

Helpful Report

Posted 1 year ago

$Read OD\'s Designer Clothing Reviews$

Hi Iqra, Thank you for your review and we are very sorry to hear about this. Unfortunately, as explained over email your order flagged up on our system as fraudulent. Also as explained over email, our system does not allow us to process any orders that are flagged as fraudulent for obvious reasons. This is the reason you received a full refund on your order. Thank you and we are very sorry for any inconvenience this has caused you. Kind regards, OD's

Posted 1 year ago

“I have always purchased from you even jewellery, especially Christmas and birthdays. I ordered a bag as a gift and waited two days for the delivery. DPD confirmed that they had received a request to deliver., in the end I decided to call you to be told that my order was cancelled even though it was in stock when I ordered it I was told that “we sell in the shop too so it ran out of stock sorry about that” one thing that I really needed too I feel so let down by you especially asking for a review on a purchase that was cancelled without any notification.”

Helpful Report

Posted 1 year ago

“I ordered an item that was in stock on the website then got an email to say it wasn’t in stock so I was having a refund, why is it still saying in stock on the website when it’s not.”

Helpful Report

Posted 1 year ago

“Hi my order was never delivered and was lost by DPD. Though I know it is not the fault of ODS I am not having a great first time experience shopping on the site.”

Helpful Report

Posted 1 year ago

“I realised when I ordered the garment it would be the wrong size and immediately contacted the seller they refused to cancel so I ended up having to pay additional shipping costs sending it back will not use again”

Helpful Report

Posted 1 year ago

$Read OD\'s Designer Clothing Reviews$

Good morning David, Thanks for taking your time to submit a review. If a customer wants to cancel their order before it is shipped, we are always happy to oblige. Can you please let us know how you contacted us to cancel your order, as we are struggling to see any correspondence from you since placing your order on the 2nd of May, and we will investigate. Kind regards, OD's

Posted 1 year ago

“I did not recieve my package”

Helpful Report

Posted 2 years ago

“Item damaged,trying to return phone doesn’t work no one answers emails”

Helpful Report

Posted 2 years ago

“Took my money, sent an order confirmation and then waited til 2 days before Christmas to then email me to say it was out of stock and a few more days before returning money. Left me no time to get a replacement Christmas present.”

Helpful Report

Posted 2 years ago

“Still not received the parcel and paid next day deliveey”

Helpful Report

Posted 2 years ago

“Was called to be told that the coat I ordered online had holes in and might have been caused by a mat or rat whilst it was in warehouse, and there was no others to send out instead!”

Helpful Report

Posted 2 years ago

“Delivery still pending although ODS and the courier advises it’s delivered.”

Helpful Report

Posted 2 years ago

OD's Designer Clothing is rated 4.6 based on 2,075 reviews