“This Stow Away bag is exactly what I was after. A little tiny misalignment on the stitching on the strap, but no big deal. Excellent quality and customer service. Quick delivery even over Black Friday.”
Dear David,
Thank you for your feedback on the Stow Away bag! We're glad to hear that it matches what you were looking for and that you're satisfied with the quality and our customer service. We appreciate your understanding regarding the slight misalignment in the stitching—our commitment to craftsmanship is paramount, and we'll continue to strive for perfection in every detail.
It's great to know that the delivery was prompt, even during the busy Black Friday period. We hope the bag serves you well, enhancing your experiences wherever you go. If you have any further questions or need assistance, please feel free to reach out. Enjoy your new bag!
Best regards,
Your Oberwerth Team
“This is a beautiful, high quality bag that should be a pleasure to use.
Unfortuately, one of two lugs on the example delivered to me simply fell off. It had not been riveted in place. I can use the alternative, but this is a defect that should have been spotted before being sent out.”
Dear John,
we are very sorry for the inconvenience! We will of course exchange the bag for you if you write us a short email to info@oberwerth.com. We will investigate this issue in our quality control. Thank you very much for the valuable feedback and have a great day! - Your Oberwerth Team
Lieber Werner,
vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie mit der Qualität unserer Produkte zufrieden sind. Ihr Vertrauen in unsere Marke wird sehr geschätzt, und wir freuen uns darauf, Ihnen auch weiterhin Produkte von höchster Qualität zu liefern. Vielen Dank für Ihre Unterstützung!
Mit freundlichen Grüßen
Ihr Oberwerth Team
Thank you for your kind words! We're delighted to hear that you appreciate the beauty, quality, and construction of Oberwerth bags.
Enjoy your Oberwerth bag, and we hope it serves you well in all your creative endeavors!
Best regards,
Your Oberwerth Team
Dear Ishak,
Thank you for your feedback! We're glad to hear that you're satisfied with the quality of our products and that you had a positive experience with our customer service team. We strive to provide excellent service and high-quality products, so your satisfaction is very important to us. If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Your Oberwerth Team
Dear Thomas,
Thank you for your feedback! We're glad to hear that the quality of the product lived up to your expectations and our advertising. We strive to ensure that our customers receive exactly what is promised, and it's rewarding to know we've achieved that with your experience. Enjoy your purchase and the quality it brings to your daily use!
Best regards,
Your Oberwerth Team
Dear Pierre,
Thank you for constructive feedback! The leather we use is open poored, which is a quality feature of the bag, but of course we are working on getting this issue fixed.
If you need further assistance, please don't hesitate to reach out to us.
Best regards,
Your Oberwerth Team
“Kaufprozess gut, aber bei meiner Tasche waren bereits Kratzer auf der Oberfläche beider Druckknöpfe.. Ich habe sie mit Metallpolitur wegpoliert.. Schade”
Lieber Hardy,
das tut uns sehr leid! Sie können uns jederzeit kontaktieren und wir tauschen Ihnen die Knöpfe aus. Sie haben bei uns lebenslange Garantie auf Ihre Tasche.
Mit freundlichen Grüßen
Ihr Oberwerth Team
“The color of the bag is much lighter than the deeper version in the ad. lt is well constructed but it is not for me. When I went to send it back, it was over 300 USD. What am I to do?”
Thank you very much for your valuable feedback! We are very sorry that you did not like the bag. Unfortunately worldwide shipping is always expensive but please do not hesitate to email us at
info@oberwerth.com. We will surely find a solution for the return.
Best regards,
Your Oberwerth Team
Dear Lok,
We are glad to hear that! It's great that the fit and feel of our Q3 Tag Case® meet your expectations. If you have any more feedback or need further assistance, feel free to reach out. Enjoy your purchase!
Best regards,
Your Oberwerth Team
“I've owned three of their bags; two recently purchased one backpack and the other shoulder bag for me. Their bags are very well-made and will last a lifetime. The first I bought eight years ago is still going strong. The leather has proceeded very well as a camera bag; you can't go wrong.”
Dear Robert,
Thank you for sharing your positive experience with our bags! It's wonderful to hear that the first bag you purchased eight years ago is still serving you well and that the leather has aged beautifully. We're glad that both the backpack and the shoulder bag have met your expectations in terms of quality and durability. We pride ourselves on crafting products that are not only functional and stylish but also built to last a lifetime. Your endorsement as a repeat customer means a lot to us, and we hope you continue to enjoy your bags in all your future endeavors!
Best regards,
Your Oberwerth Team
Dear Pol,
Thank you for your feedback! We're delighted to hear that you find the product both beautiful and functional. We strive to combine aesthetics with practicality in everything we create, and it's wonderful to know that this has been achieved to your satisfaction. Enjoy using your product!
Best regards,
Your Oberwerth Team
That's fantastic to hear! We're thrilled that your order arrived so quickly from Germany to Pennsylvania. We strive to ensure that shipping is as efficient and hassle-free as possible, and it sounds like we were able to exceed expectations in your case. We hope you're pleased with your purchase and enjoy using it. Thank you for choosing our products!
Best regards,
Your Oberwerth Team
Thank you for your feedback! We're glad you appreciate the quality of the leather and the construction of our product. We strive to use high-quality materials and craftmanship to ensure our items not only look great but also stand the test of time. Enjoy your purchase and the experience it brings!
Best regards,
Your Oberwerth Team
Thank you for recognizing the value and quality of our products! We understand that our prices reflect a higher initial investment, but as you pointed out, the durability and longevity of our products can indeed lead to savings over time. We're committed to providing items that not only meet but exceed your expectations in terms of performance and style. We appreciate your insight and are glad you see the long-term benefits of choosing high-quality products. Thank you for your support!
Best regards,
Your Oberwerth Team
Dear Torben,
It's great to hear that the Q Backpack is serving you well for your photography needs! We're glad it fits your purpose and helps you carry your equipment effectively. If you have any specific features you particularly enjoy or if there's anything you think could improve your experience even further, we'd love to hear about it. Enjoy your photography outings!
Best regards,
Your Oberwerth Team
